3024 To authorize the Mayor and Clerk to execute a Master Services Agreement between the Town of Tillsonburg and Tillsonburg Hydro Inc.CORPORATION OF THE
TOWN OF TILLSONBURG
BY-LAW NO. 3024
BEING A BY-LAW TO AUTHORIZE THE MAYOR
AND CLERK TO EXECUTE A MASTER SERVICE
AGREEMENT BETWEEN THE TOWN OF
TILLSONBURG AND THE TILLSONBURG HYDRO
INC.
WHEREAS the Council of the Corporation of the Town of Tillsonburg is desirous of entering
Into a Master Service Agreement with Tillsonburg Hydro Inc. for the provision of electric utility
related services pursuant to the Energy Competition Act, 1998.
NOW THEREFORE THE COUNCIL OF THE CORPORATION OF THE TOWN OF
TILLSONBURG ENACTS AS FOLLOWS:
1. THAT the Council of the Town of Tillsonburg hereby authorizes the entering into of a
Master Service Agreement between the Corporation of the Town of Tillsonburg and
Tillsonburg Hydro Inc. for the provision of electric utility related services in accordance
with the Agreement attached hereto as Schedule "A" to this by-law.
2. THAT Schedule "A" attached hereto is hereby declared to be part of this by-law as if
written and incorporated herein.
3. THAT the Mayor and Clerk be and are hereby authorized to execute, on behalf of the
Corporation of the Town of Tillsonburg, the Agreement attached as Schedule "A" to this
by-law.
4. THAT this By-law shall come into full force and effect upon enactment.
READ A FIRST, SECOND AND THIRD TIME AND FINALLY PASSED this 8th day of
July, 2002,
MAY R
MASTER SERVICES AGREEMENT
THIS AGREEMENT made this day of , 2002.
BETWEEN:
THE CORPORATION OF THE TOWN OF TILLSONBURG
(hereinafter referred to as the "Town")
OF THE FIRST PART
and -
TILLSONBURG HYDRO INC.
(hereinafter referred to as the "Utility")
OF THE SECOND PART
WHEREAS the Utility is a duly incorporated electric Utility pursuant to the Energy
Competition Act, 1998;
AND WHEREAS both the Town and the Utility are separate corporate entities,
notwithstanding the provisions of this Agreement;
AND WHEREAS the Parties have agreed that the Town will provide services as listed in
Schedule A to the Utility on a fee-for-service basis and the Town shall provide such further and
other products and services as may be agreed by the parties from time to time;
AND WHEREAS the Parties acknowledge and agree that in providing goods and
services the Town acts as an independent contractor and not as an agent, partner, or servant;
AND WHEREAS the Parties shall consult as frequently as may be desirable to ensure
that the Utility receives adequate, economical and effective services as listed in Schedule A as
attached to this document.
Master Services Agreement -2—
NOW
2—
NOW THEREFORE IN CONSIDERATION of the mutual covenants and agreements
set forth, and for other good valuable consideration and the sum of two ($2.00) dollars of lawful
money of Canada now paid by each of the Parties to the other (the receipt and sufficiency of
which is hereby expressly acknowledged), the Parties covenant and agree, and with each other,
as follows:
1. Definitions
1.01 "Customer Service Costs" means the cost incurred by a party to bill and collect and to
provide related customer services.
1.02 "Customer Services" means all services related to customer services, which without
limiting the generality of the foregoing shall include customer billing collection of unpaid
accounts, and customer relations, etc.
1.03 "Direct Costs" means the cost incurred directly by the Utility for its own operations
including but not limited to electrical power costs for Standard Supply Services, IMO
costs, Ontario Hydro Transmission costs, Competition Transition Charge,
Retail/Wholesale Settlement costs, Ministry of Finance OEB Regulatory costs, EDA
dues, MEARIE insurance and other insurance premiums, legal, accounting and audit fees,
etc.
1.04 "Effective Date" means April 2, 2002.
1.05 "Extraordinary Costs" means those unusual and unanticipated costs as more
particularly described in Section 9.
1.06 "Parties" means the Town and the Utility.
1.07 "Person" means any other businesses or persons with which the Town chooses to
establish a business relationship.
1.08 "Transition Costs" means one-time costs of reconfiguring or adding any system, policy,
procedure, legal arrangement, employee relationship, etc. necessary for the Parties to
operate under this Agreement and under electric Utility industry restructuring as defined
in the The Enemy Competition Act, 1998 and its associated regulations.
Master Services Agreement -3-
2.
3-
2. Term
2.01 Unless terminated in accordance with Section 23, the term of this Agreement shall be
from April 2, 2002 to and including December 31, 2005. The term shall be extended
automatically for a further period of three years, unless either party gives the other notice
in writing not less than ninety (90) days prior to the end of the term, or the end of renewal
as the case may be, that the Agreement is not to be extended.
2.02 In providing regulatory, market readiness, business, customer service support,
maintenance and construction services as identified in Schedule A for the Utility, the
Town shall be responsible for maintaining regulated and non-regulated performance
standards as determined by the Utility and the Ontario Energy Board as the case may be
and shall not discriminate in its performance and delivery of identified services.
3. Force Majeure
3.01 It shall not be a breach of this agreement if the parties to this agreement fail to perform
their obligations to provide services, work, or the supply of goods or materials to either
party by reason of war, insurrection, tempest, or any other event beyond the reasonable
control of the parties. The foregoing shall not apply to an obligation to pay money.
4. Covenants of the Town
4.01 Subject to the obligations of the Town hereunder, the Town shall be free to offer services
to any other person.
4.02 The Town shall be responsible for obtaining all necessary licences and permits and for
complying with all applicable federal, provincial and municipal laws, codes and
regulations in connection with the provision of the services hereunder and the Town shall
when requested provide the Utility with adequate evidence of its compliance with this
Section.
4.03 The Town shall comply, while on the premises used by the Utility, with all the rules and
regulations of the Utility from time to time in force which are brought to its notice or of
which it could reasonably be aware.
4.04 The Town shall pay for and maintain for the benefit of the Utility appropriate insurance
concerning the operations and liabilities of the Town relevant to this Agreement.
4.05 The Town shall indemnify and save the Utility harmless from and against all claims,
actions, losses, expenses, costs or damages of every nature and kind whatsoever which
the Utility or its officers, employees or agents may suffer as a result of the negligence of
the Town in the performance or non-performance of this Agreement.
4.06 The Town shall not (either during the term of this Agreement or at any time thereafter)
disclose any information relating to the private or confidential affairs of the Utility or
relating to any secrets of the Utility to any person other than with the consent of the
Utility.
Master Services Agreement -4-
5.
4-
5. Confidentiality and Ownership of Information
5.01 It is agreed that confidential information from the Utility shall be kept in strict confidence
by the Town, and details of the operations of the Utility shall not be shared.
5.02 The Town shall take such measures as are necessary in order to comply with the
confidentiality obligations under subsection 5.01 above.
5.03 Information stored or produced by any party to this agreement on the sole behalf of any
otherart to this agreement, shall be the property of the party on whose sole behalf such
p Y
information is stored or produced. Where such information consists of an original report,
computer program, information, or intellectual property produced by a party to this
agreement for the sole purpose of supplying services to that other party and the cost of
producing such report is included in the remuneration payable by such other party, the
property (including copyright and moral rights) to such original report, computer
program, information, or intellectual property shall belong to such other party. The
foregoing shall not apply where information is stored or produced by a party to this
agreement on behalf of a third party to this agreement, or where the information is stored
andp roduced by a party to this agreement for the mixed benefit of another party and the
party which produced the information.
6. Costs
6.01 The Utility shall pay the Town the fees and charges more particularly outlined in
Schedule A as attached.
6.02 The costing provisions are set out in Schedule "A" which includes a 5% management fee.
Further, the Town shall be entitled to additional remuneration, including a 5%
management fee, if:
(a) It has agreed to provide, or has been required by law to provide, Services which
exceed those described in Schedule "A";
(b) It has agreed to provide, or has been required by law to provide, Services at a level
which exceeds the level described in Schedule "A".
(c) Where the Town provides Services to the Utility, it shall use its best efforts to
minimize the actual costs of providing such services while still complying with all
applicable standards.
(d) It is acknowledged that there will be some duplication in the description of services.
Such duplication is insignificant, does not imply that there is multiple costing for
those services, and the parties agree that no such multiple costing is present.
Master Services Agreement -5-
6.03
5-
6.03 Upon renewal of the term of this Agreement and any subsequent renewals, the Town may
adjust their fees upon ninety (90) days prior notice in writing to the Utility provided that,
if the Utility does not accept the adjusted costs and the Parties are unable to agree after
negotiating in good faith, the adjusted costs may be submitted to arbitration pursuant to
Section 13 of this agreement.
7. Remuneration
7.01 The Utility shall pay remuneration to the Town in accordance with the costs experienced
by the Town in performing the services of managing, administering, and staffing the
Utility as set forth in the schedules.
7.02 The aggregate remuneration payable to the Town in respect of the services provided by
the Town to the Utility shall, so long as the Town continues to provide full treasury and
financial services, be recovered from the applicable party by direct transfers of funds
from and to the appropriate accounts at times convenient to the Town Treasurer in
accordance with proper principles of contract administration and generally accepted
accounting and business principles. The parties to this agreement specifically authorize
that such transfers may be performed by the Town Treasurer or his/her designate, and
such authorization shall remain in effect during the full term of this agreement. The Town
shall provide a report to the Board of Directors of the Utility (or otherwise as the Utility
may direct) on a timely basis following each such direct transfer to document same.
7.03 In the event that the Town ceases to provide full treasury and financial services, the
aggregate remuneration payable to the Town in respect of the services provided by the
Town shall be requested in periodic invoices delivered by the Town, such invoices to be
delivered not more frequently than monthly. The terms of any such invoice, whether so
marked or not, shall be net 30 days.
7.04 The presence of subsection 7.03 shall not be interpreted to mean the Utility has unilateral
ability, without the agreement of the Town, to terminate its use of full treasury and
financial services from the Town.
7.05 The remuneration payable to the Boards of Directors shall be an expense of the Utility
and shall be processed by the Town pursuant to the Schedules.
8. Annual Review of Schedules
8.01 The parties shall review the contents of each Schedule on an annual basis. The purpose
of such review shall be to determine whether the activities described in each Schedule
continue to be accurate.
8.02 In the event that during such a review, disagreements arise with respect to suggested
amendments to any Schedule and these disagreements cannot be settled by the parties,
an art shall have the ability to require the contents of the Schedule or Schedules under
Yp Y .
disagreement to be submitted to arbitration in accordance with Section 13 of this
agreement.
Master Services Agreement
8.03 The review described in 8.01 above shall be commenced within sufficient time so that the
parties might reasonably have completed their review in time for the annual Town budget
and estimates process.
9. Extraordinary Costs
9.01 The Utility agrees to reimburse the Town for any extraordinary costs over and above
normal customer service costs to which the Town may be put resulting from
extraordinary unanticipated events such as fire, major storms, tornadoes, equipment
failures, and the like provided such equipment failures are not caused by negligence on
the part of the Town to perform services as outlined in Schedule "A" of this agreement.
10. Invoicing
10.01 The Town shall submit an invoice within five (5) days from the end of each month to the
Utility for payment for all costs incurred by the Town in performing its services. All
monthly invoices shall provide sufficient detail of the costs incurred and the description
of the services undertaken by the Town. All invoices shall be paid by the Utility within
ten (10) days from the date of receipt. A charge of one and one-half (1.5%) per month
will be levied against all late payments.
10.02 The Town will submit details of any extraordinary costs to the Utility for review before
invoicing. Invoices for extraordinary costs will be paid by the Utility within ten (10)
days of receipt.
11. Easements
11.01 The Utility represents that it has secured all requisite easements necessary for the delivery
of electrical services for the distribution of electric power throughout the Utility's service
area.
11.02 The Utility shall indemnify and save the Town harmless from any claims, demands,
actions and applications brought against the Town arising from the failure of the Utility
to have secured easements or from any defect or deficiency in the easements secured by
the Utility prior to the effective date of this Agreement.
11.03 If further easements are required for the distribution of electric power throughout the
Utility service area, the Utility shall acquire such easements at its expense provided that
prior to acquiring such Easements, the Utility shall consult with the Town to determine
the Town's minimum technical requirements for such easements.
11.04 After the effective date of this Agreement, the Town shall act on behalf of the Utility to
secure all easements required for the performance of the expansion or upgrade of
electrical distribution services pursuant to this Agreement. Any costs related to the
acquisition of easements, including appraisal and legal costs, shall be paid by the Utility.
Master Services Agreement -7-
12.
7-12. Customer Billing
12.01 The Town shall bill the Utility's customers for electricity supplied to them but such bills
shall be issued in the Utility's name.
12.02 The Utility shall be responsible for all costs related to any billing errors and uncollectable
hydro bills incurred on or before the commencement of this Agreement and shall
indemnify and save the Town harmless in respect thereof.
12.03 The Town shall assume responsibility for any billing errors arising after the
commencement of this Agreement only to the extent that the hydro costs arising from the
billing errors are unrecoverable from the Utility's customer and only if the billing error is
attributable to the Town's negligence or the negligence of its servants, agents or
representatives.
13. Arbitration
13.01 The parties agree to consult with each other and to negotiate in good faith to resolve any
differences or disputes which either party may have relating to the interpretation,
application or implementation of this agreement, or any dispute which may arise over any
costs, fees or other costs incurred and failing agreement the parties agree to resolve their
disputes by arbitration as provided in subsection 13.02.
13.02 Arbitration of a dispute shall be commenced by written notice by a party requesting
arbitration to the other, which notice shall identify the issue or issues it wishes to submit
to arbitration. Within thirty (30) days of the date of the notice, the parties shall agree
upon a single arbitrator and failing agreement then each party shall appoint an arbitrator
and the two appointees shall within 45 days of the date of the notice of arbitration appoint
a third person who shall act as Chair of the Arbitration Panel, and failing agreement the
Chair shall be appointed by a Judge of the Superior Court of Ontario pursuant to the
provisions of the Arbitration Act, SO 1991 c.A.17
13.03 The commencement of the arbitration and all rules of procedure for the arbitration shall
be by agreement of the Parties, or failing agreement, as determined by the arbitrator or
Chair of the arbitrator panel. The provisions of the Arbitration's Act, RSO 1991 c.A.17,
as amended or any successor legislation shall apply to the arbitration.
13.04 All decisions of the arbitrator or arbitrators, as the case may be, shall be made in writing
and shall be delivered to all Parties within ten (10) days from the conclusion of the
arbitration. All decisions shall be final and binding upon the Parties, their respective
successors and assigns, and shall not be subject to appeal.
13.05 Each Party shall pay its own costs incurred in respect of the arbitration including the
payment of its appointee to the arbitration panel, and in the case of a three person panel
the parties agree to share the fees of the Chair and other related costs equally.
Master Services Agreement
14. Insurance
14.01 The Utility shall provide and maintain a Comprehensive General Liability policy in the
amount of not less than twenty million dollars. The policy shall name the Corporation of
the Town of Tillsonburg as an Additional Named Insured but only with respect to
operations and services performed by the Town on behalf of the Utility.
14.02 The Utility agrees to endorse its insurance coverage with the Town as an Additional
Named Insured to cover any liability of the Town resulting or arising from any claims of
injury, including injury resulting in death, third party property damage arising from the
operations of the Named Insured and/or the operations and services performed by the
Town on behalf of the Utility.
14.03 The Town agrees to provide a copy of the endorsement to the Town's liability policy
adding the Utility as an Additional Named Insured to cover any liability of the Utility
resulting or arising from any claims of injury, including injury resulting in death, loss of
property, or damage due to the negligence of the Utility, or to those for whom the Utility
is at law responsible.
14.04 All policies referred to in subsection 14.01 and 14.02 shall contain a clause requiring
each insurer to give the Town or the Utility, as the case may be, one hundred eighty-four
(184) days written notice prior to canceling insurance coverage.
14.05 Both parties will notify the Municipal Electric Association Reciprocal Insurance
Exchange (MEARIE) of any occurrence, claim, suit and/or accident pertaining to the
operations of he Named Insured and/or the operations performed by the Town on behalf
of the Named Insured.
15. Warranty
15.01 The Town provides no warranty or guarantee for any defective or deficient equipment or
materials utilized except for the manufacturer's or supplier's warranties or guarantees
applicable to the defective or deficient equipment or materials.
16. Notices
16.01 All notices required to be given to either of the Parties under this Agreement shall be in
writing and shall be delivered by prepaid unregistered post or hand delivery to the
following:
(a) The Corporation of the Town of Tillsonburg Telephone: (519) 842-6428
200 Broadway, 2"d Floor Fax: (519) 842-9431
Tillsonburg, ON N4G 5A7
Attention: Chief Administrative Officer/Clerk (CAO/Clerk)
and
Master Services Agreement -9—
b)
9—
b) Tillsonburg Hydro Inc.
200 Broadway, 2nd Floor
Tillsonburg, ON N4G 5A7
Attention: General Manager
Telephone: (519) 842-6428
Fax: (519)842-9431
or to such other address or individual as may be designated by written notice to the other
Party. Any notice given by personal delivery shall be deemed to have been given on the
day of actual delivery hereof and if sent by prepaid post, on the third day after mailing.
17. Successors
17.01 This Agreement shall inure to the benefit of and be binding upon the Parties and their
successors and assigns, respectively.
17.02 The Parties explicitly acknowledge and agree that the term of this Agreement shall
remain in full force and effect and be binding upon new business corporations
incorporated under the Business Corporations Act to whole assets and liabilities will be
transferred as required pursuant to the provisions of the Energy Competition Act, 1998.
17.03 For the purposes of this Agreement, whenever the term the Town or the Utility is used,
the term shall be deemed to include all successor business corporations incorporated to
whom assets and liabilities are transferred for the purpose of the installation, operation
and maintenance of the Parties' electrical distribution systems.
18. Regulatory Changes
18.01 The Parties acknowledge that substantial changes to legislation and regulations and
government policies are likely to occur during the term of this Agreement which are
likely to affect the nature of the relationship between them, and as consequence, the
parties hereby agree to consult and negotiate in good faith any amendments to this
Agreement which may be necessitated by changes in the regulatory environment, and
failing agreement to submit their differences to arbitration as provided in Section 13.
19. Entire Agreement
19.01 This agreement, including Schedule A. constitute the entire agreement between the
parties.
20. Amendments
20.01 Amendments to this Agreement shall be in writing and executed by the Parties duly
authorized signing officers.
21. Headings
21.01 The headings in this Agreement are for purposes of reference only and shall not be read
or construed so as to abridge or modify the meaning of any provision in the main test of
this Agreement.
Master Services Agreement _10-
22.
10-
22. Governing Law
22.01 This agreement shall be construed in accordance with the laws of the Province of Ontario.
23. Termination
23.01 In the event of non-performance by either party of its obligations under this Agreement,
the other party may at its sole option elect to terminate this Agreement provided that the
defaulting party shall be given written notice of the default and shall be given sixty (60)
days to cure the default, and then only upon failure to cure the default the Agreement may
be terminated.
24. Responsibility and Indemnification
24.01 While the Utility continues to be a wholly owned subsidiary of the Town, as it is as of the
date of this agreement:
(a) The Town shall have no responsibility for any actions, causes of action, claims or
demands which may be advanced against the Utility even where the said action, cause
of action, claim or demand arose partly or entirely out of any misfeasance or
nonfeasance on the part of the Town in the performance of its operations pertaining to
the distribution of electricity. The Utility shall indemnify, release and save harmless
the Town in respect of any such action, cause of action, claim or demand save and
except when operations pertain to the operations other than those pertaining to the
distribution of electricity and save and except for any action, causes of action, claims
or demands due to the gross negligence act(s) or omission(s) or willful misconduct by
the Town, or its agents, officers and/or employees;
(b) The Utility shall not have any action, causes of action, claims or demands which may
be asserted against the Town save and except for any action, cause of action, claim or
demand due to gross negligence act(s) or omission(s) or willful misconduct by the
Town, or its agents, officers and/or employees;
(c) The Utility shall bear all risks associated with any assets owned by it, including
environmental risks;
(d) In situations where the Town and the Utility are jointly liable to any person otherwise
than in contract, the Utility shall absorb all such liability pertaining to the operations
of electrical distribution and shall indemnify and save harmless the Town in relation
there to save and except for any liability arising out of gross negligence act(s) or
omission(s) or willful misconduct of the Town, or its agents and/or its employees; and
(e) The Utility shall reimburse, indemnify and save harmless the Town against any costs,
courses of action, claims, demands, expenses or liabilities of any description incurred
by the Town for the benefit of the Utility, whether such reimbursement and
indemnification is complicit with this agreement or otherwise, save and except for
any costs, causes of action, claims, demands, expenses or liabilities of any description
incurred as a result of the gross negligence act(s) or omission(s) or willful misconduct
of the Town, or its agents and/or its employees.
Master Services Agreement - 11 —
25. Joint Management Committee
25.01 It is a matter of importance to the parties that there shall be proper consultation and
involvement by the Utility in the performance of services under this agreement. For that
reason, the following committee shall be formed and shall meet on a regular basis, and
otherwise as necessary, in order to identify, resolve, and coordinate matters of common
concern in relation to the services performed hereunder:
(a) The Joint Management Committee shall consist of the CAO/Clerk of the
Town, the Director of Operations of the Town/General Manager of the Utility,
and a further member who may, at the option of the Board, be appointed by
the Board of the Directors of the Utility from amongst its members from time
to time.
(b) Either party to this agreement shall have the right to requisition a meeting of
the said Joint Management Committee at any time upon five (5) days notice to
the other.
(c) Where a member is unable to be present at any meeting of the said Joint
Management Committee, he or she may substitute another individual to attend
and participate at any such meeting in his or her stead.
26. Relationship
26.01 Parties acknowledge and agree that the Town shall act as an independent contractor
providing its services under this Agreement and the Parties further acknowledge and agree
that nothing in this Agreement shall be deemed or construed to be the formation of a
partnership between the Town and the Utility.
IN WITNESS WHEREOF the Parties have duly executed this Agreement on the date first
above written:
The Corporation of the Town of Tillsonburg Tillsonburg Hydro Inc.
Per.4
>ff
Mayor
CAO/Clerk
Per:
oard hair
Per:
G e anager
Master Services Agreement -12—
SCHEDULE
12—
SCHEDULE A - LIST OF SERVICES
A.l HYDRO OPERATIONS
(a) FULL DESCRIPTION OF THE SERVICE:
Provision of a General Manager of Tillsonburg Hydro Inc.
• Provision of a General Manager of Tillsonburg Hydro Inc. for the Utility who is a
Town Employee shall be supplied for such purpose to the Utility
Substation Maintenance
• Maintain all the substations, substation buildings and substation fixtures. Test,
inspect and take monthly readings.
Overhead Maintenance
• To provide labour and supervision to maintain and repair all overhead lines,
hardware, poles, switches, etc. To render repairs at any time to facilitate restoration or
power with the least amount of inconvenience to the customer.
Underground Maintenance
• To provide labour and supervision to maintain and repair all Underground Lines,
hardware, and switches etc. To render repairs at any time to facilitate restoration or
power with the least amount of inconvenience to the customer.
Inspection
• Provide inspection and testing of the electrical plant to the present standards
maintained by the former Tillsonburg PUC.
Emergency Response
■ Provide 24 hour 7 day a week trouble crew with the possibility of providing up to 4
people and supervision within 1 hour in response to all trouble calls. To provide
supervision on a 24 hour 7 day a week.
Transformer Installation and Repair
• Provideq ualified crews and supervision to install overhead, underground and pad
mount transformers. To insure proper voltage to customers.
Service Installations
• Provide qualified labour and supervision to install all types of services from 3 phase
27.6 KV primary to 120/240 volt single phase underground or overhead.
Master Service Agreement -13-
Service
13 -
Service Repairs
• Repair all secondary and primary services to reestablish power 24 hours 365
days a year.
Relocation Work
• To provide the tools necessary to move, remove, shift, or build electrical plant
for the purpose of road, sidewalk or any other project on town streets.
PCB Management
• Provide expertise in PCB Management, testing and reclassification of
transformers when required. Control and store all material until
decommissioning under Ministry Guideline. Provide labour for spill cleanup.
Billable Work
• To provide qualified crews and people and supervision to perform work to
private individuals on behalf of the Town of Tillsonburg. To help citizens of
Tillsonburg with expertise and knowledge and render service to customers on
a 24 hours basis on behalf of the Town of Tillsonburg.
Customer Relations
• To provide help to the citizens of Tillsonburg with their concerns such as no
power calls, Cats on trees, Kites in wire and all other similar instances on
behalf of the Town of Tillsonburg.
Supervision
• To arrange and facilitate all high voltage switching. To set standards and
arrange all duties that crews require to perform to standards and are done to
ELISA, Ministry of Labour and Town of Tillsonburg rules and regulations.
Memberships and Licence Fees
• Maintain memberships of the benefiting parties in OEB, ELISA and EDA
Vehicles/Fleet
• Maintaining and fueling vehicles owned by the Town of Tillsonburg as
necessary to complete all maintenance and construction work as required to
maintain service for the Town of Tillsonburg
Line Locate
• Provide line locate to all requests for line locates within the Town of
Tillsonburg
Master Service Agreement -14-
(b)
14-
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
Substation Maintenance
• Create a standard monthly report of substation status report attached. (NOTE
Distribution Code will define the inspection requirements)
Overhead Maintenance
• Maintain system to PBR standard or better in responding to calls
Underground Maintenance
Maintain system to PBR standard or better in responding to calls
Inspection
• Provide inspection reports for switches, vaults (3 year rotation), and poles (10
year rotation)(NOTE Distribution Code will define the inspection
requirements this may increase staff )
Emergency Response
• Emergency response will be in accordance to PBR Guidelines
Transformer Installation and Repair
• Maintain voltage ranges to customer to CSA standards (NOTE Distribution
Code will define the inspection requirements this may increase staff )
Service Installations
• Installations will be made to PBR requirements
Service Repairs
• To PBR requirements
Relocation Work
• Perform work to PBR requirements and general Utility standards
PCB Management
• All activity to within the Ministry of Environment and energy guideline.
Billable Work
• Perform work to PBR requirements and general Utility standards
Customer Relations
• To PBR requirements
Master Service Agreement -15-
Supervision 15 -
Supervision
• To meet or exceed Ministry of Labour and EUSA's requirements. To meet
OEB requirements
Line Locate
• Locates will be done to meet the OEB PBR requirements
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$2401992 — operations
$881883 - maintenance
A.2 ELECTRICAL ENGINEERING SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Maintain engineering files and records, both digital and hard copy;
• Installation, support and licensing of the following engineering software;
■ AutoCad 2licenses
■ LRIS 2licenses
• Prepare and track the engineering budget and capital construction budget from
concept to final estimates;
• Review and comment on plans for proposed developments submitted by
property owners and the Town of Tillsonburg Planning Services and other
agencies;
• Review and comment on plans for proposed new electrical services, over
l 50kVA, submitted by property owners;
• Plan revisions and extensions to the electrical distribution system.
DESIGN SERVICES
• Plan, design and supervise the installation of all new electrical plant and
equipment related to capital and operations work.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• The above services will be provided in an expedient manner and according to
OEB codes and PBR standards.
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$173,732
Master Service Agreement -16-
A.3
16-
A.3 METER SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Provide qualified Meter Technicians
• Install/remove all residential electric meters
• Install/remove all General Service Meters
• Install/remove all Data recorders
• Install/remove CT and PT and prepare meter installations
• Provide technical advise on the procurement of all meters required by the Utility.
• Maintain, verify or re -verify all meters according to schedule.
• Maintain the appropriate meter database as required by Measurement Canada,
OEB or Utility.
• Identify all meters that have malfunctioned and assist in the corrective actions
required
• Recommend to Utility management any technological advances that should be
implemented at the Utility to comply with all rules and regulations set out my
Measurement Canada or other legislation.
• Test or have tested all meters according to general accepted principals for an
Utility meter shop as set out by the MEA courses for Meter Technicians
• Provide technical assistance to customers and consultants on meter installation
requirements.
• Provide regular reports to Utility management
• Provide management and supervision
• Provide safety training and ensure all employees work to ELISA safety Standards
• Provide required insurance
• Provide necessary vehicles and equipment of a general nature
• Meet any PBR requirement set out by Utility
• Promote public safety and awareness using external communication
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED
• Meter readings to be accurate.
• Service provided to the schedule set out by the Utility.
• All OEB codes to be met.
• All Measurement Canada rules to be met.
• Meters to be purchased using industry standards including MEA, EUSA, CSA
and UL.
• Supply and testing to meet Utility schedule and OMB PBR requirements.
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
Master Service Agreement - 17
$22,628 - operations
$151750 - maintenance
A.4 METER DATA MANAGEMENT
(a) FULL DESCRIPTION OF THE SERVICE:
• Read all residential and commercial meters except interval meters.
• Handle all customer complaints regarding incorrect readings or performance of
meter readers.
• Provide meter reading software and system.
• Read all residential electric meters according to schedule using MVRS handheld
provided by Utility.
• Read all General Service meters and reset demand meters according to schedule
using MVRS handheld provided by Utility.
• Read all General Service or residential electric telemeters according to schedule
using MV90 software.
• Read all wholesale meters using MV90 Standard
• Read all embedded generation using MV90 Standard
• Provide, maintain, administer and operate MV90 or similar software
• Provide standard (MVRS and MV90) file formats for all scheduled readings for
import into Utility's CIS/billing package, retail settlement package or service, and
posting as required for retailer access.
• Provide Verified, Edited or Estimated readings to the Utility's CIS/billing
package, retail settlement package or service, and posting as required for retailer
access.
• Maintain backup copies for the periods scheduled by the Utility.
• Ensure compliance with all OEB and PBR requirements
• Provide all supervision and management functions
• Provide all required equipment and supplies for employees
• Provide safety training and monitoring
• Provide regular reports to Utility management.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED
• Meter readings to be accurate to reasonable industry standards.
• Service provided to the schedule set out by the UTILITY to reasonable industry
standards.
• All OEB codes to be met
• All Measurement Canada rules to be met.
• Services of an MDMA as set out in the retail technical panel volume 4 report to
be adhered to as they become OEB code or legislation.
Master Service Agreement -18-
Ensure
18 -
Ensure that all readings are obtained as per schedule of the Town
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$34,125
A.5 TREE TRIMMING
(a) FULL DESCRIPTION OF THE SERVICE:
• Trim trees to insure that hydro line are clear of any obstruction. The
hydro lines will be cleared of any tree contact.
• Provide supervision and control to insure that proper clearances are
maintained
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• The Town will be cleared on a rotational basis once every three years.
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$30,450
A.6 CUSTOMER SERVICES
A.6.1 BILLING ADMINISTRATION
(a) FULL DESCRIPTION OF THE SERVICE:
• Calculation of monthly bills for existing customer base of +/- 6,000 customers.
• Answer all customer enquiries including inquiries regarding bill calculation, type
and cost of services offered, high consumption and power outages, during the
hours of 8:00 a.m. and 8:00 p.m. Monday to Friday and 9:00 a.m. to 12:00 p.m.
Saturday
• Provide for over the counter service at the Customer Service Centre, between the
hours of 8:00 a.m. and 8:00 p.m. Monday to Friday and 9:00 a.m. to 12:00 p.m.
Saturday
• Hours of operations subject to change upon mutual agreement between the Town
and the Utility
• Handle all customer requests for connection and disconnection of services, roll-
outs, and spot services.
Master Service Agreement _19-
•
19-
• Handle all customer complaints.
• Ensure proper update of CIS system of all information, concerning, rate,
consumer, location and retailer information.
• Provide after hours answering service to dispatch emergency calls.
• Monitor and report on telephone accessibly, appointments and written responses
to inquiries as required by the OEB to meet the Performance Based Regulations.
• Promote policies, and programs which encourage high levels of service.
• Notification to retailers of changes in customer accounts.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Maintain high levels of customer satisfaction.
• Ensure Performance Based Regulations are met.
• Enforce the Standard Application of Rates and/or policies of Regulator are
followed.
• Ensure all accounts are billed monthly as per schedule.
A.6.2 DISPATCH
(a) FULL DESCRIPTION OF THE SERVICE:
• Provide radio dispatch service and necessary record keeping for customer service
needs.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• In accordance with established policy and procedures
A.6.3 GENERAL MAIL SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Provision of mail and courier services excluding invoice mailings and including
pick-up or receipt, processing, distribution and delivery; includes daily pick-up
and delivery to and from the Tillsonburg Customer Service Centre (CSC).
(b) STANDARDS TO WHICH THE SERVICE WILL BE PROVIDED:
• Pick-up and delivery to and from the CSC Daily
• Delivery to work locations Daily by 10:00 a.m.
• Pick-up from work locations Daily by 3:30 p.m.
All mail will be processed by the end of the working day on which they have been
received.
Master Service Agreement -20-
A.6.4
20-
A.6.4 REMITTANCE PROCESSING
(a) FULL DESCRIPTION OF THE SERVICE:
• Processing of all payments, including opening/sorting mail, data capture,
encoding and preparing deposit.
• Providing cashiering services at the Tillsonburg Customer Service Centre from
8:00 a.m - 8:00 p.m. Monday to Friday and 9:00 a.m. to 12:00 p.m. on Saturday
• Daily reconciliation of monies collected to system records.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• All payments will be posted the day they were received.
• Bank deposits to be made daily.
• Reconciliation of posted amounts and cash received daily and monitored for
errors.
• All payment investigations to be done on a timely basis.
• Payment types to be accepted are Interac, Cash, cheque, telebanking and bank
payments.
A.6.5 BILL DESIGN, PRINTING, INSERTING AND MAILING INVOICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Design of a customer driven bill and collection notices.
• Printing of all monthly bills and notices for existing customer base of +/- 600
customers
• Inserting and preparing bills/notices for mailing including up to 3 additional
inserts and business return envelopes and delivery to post office, including postal
charges, at current rates.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• All mail will be delivered to Canada Post daily
• Mailing addresses will be verified for address accuracy
• Bills will be responsive to the customers' needs and will conform to the
requirements of the Regulator.
Master Service Agreement
A.6.6 COLLECTION SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Notify customers of overdue payments by telephone, mail and continue
notification processes until payment is received or discontinuation of services, for
consumer and miscellaneous receivable accounts.
• Field Collection Services to obtain payment, notify of impending disconnection,
and disconnection of hydro services when payment is not received.
• Recommend and co-ordinate legal actions where payment is not received.
• Trace and locate debtors on final accounts.
• Administer the contract and co-ordinate services with the Credit Bureau and
external Collection Agency.
• Maintain accurate system records on all collection activity.
• Collect deposits and/or other forms of security as required by the policies of
Hydro Corporations.
• Report on collection activity as required.
• Recommend Collection Policies to reduce bad debts.
• Recommend accounts to be written off. The UTILITY will assume the expense
of bad debt write-offs.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Ensure regulations of Regulator and/or Standards Application of Rates are
followed.
• Ensure the collection and deposit policies of the Hydro Corporations are followed.
A.6.7 CUSTOMER RELATIONS, ADMINISTRATION AND MARKETING
(a) FULL DESCRIPTION OF THE SERVICE:
Administration, customer relations, and marketing for all Hydro functions not
covered in other schedules.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$152,657
Master Service Agreement -22-
A.7
22-A.7 MANAGEMENT SERVICES
A.7.1 MEETING MANAGEMENT SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Provision of a Corporate Secretary to the Utility.
• Preparation and distribution of agendas
• Take minutes of board meetings
• Minute preparation, distribution and retention
• General administrative support to Board members including correspondence,
reports, bookings and other related tasks arising from board meetings
• Provision of suitable meeting room accommodations including a conference table
and seating for Board members and other attendees
(b) STANDARDS TO WHICH THE SERVICE WILL BE PROVIDED:
• Agendas will be prepared and distributed five working days prior to meetings
• Minutes will be prepared and distributed within five working days following the
meeting
• Minutes and all related documentation will be retained in secured storage
A.7.2 INSURANCE & RISK MANAGEMENT SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
Placement and management of: (a) Liability and Property Insurance; (b) Directors
and Officers liability insurance providing coverage for the directors of the Utility; (c)
insurance claims administration and adjusting services; (d) assistance to the Board of
Directors in the development of risk management procedures.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Town of Tillsonburg to be an additional named insured on all policies where such
coverage is available.
• Liability and property insurance will be obtained with the level of coverage to be
determined by the Board of Directors. The Town's Director of Corporate Services
shall provide in consultation with the Insurance Company(s), advice and
assistance to the Board in connection with such policy limits.
• Claims administration will be undertaken by the Town's Director of Corporate
Services or his or her designate
• Adjusting Services for Claims will be provided when necessary
• Timely updates on matters of risk management, events, and occurrences
Master Service Agreement -23-
A.7.3
23-
A.7.3 TELEPHONE SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Provision of the necessary telephones for all staff involved in hydro services,
including required telephone lines, voice mail where necessary, and specialized
telephone equipment (i.e. headsets) for customer service personnel as may be
required.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• A fully functional telephone system with voice mail will be provided including
system support and repair.
• The telephone system will be administered by Corporate Services of the Town.
A.7.4 ACCOUNTS PAYABLE PROCESSING
(a) FULL DESCRIPTION OF THE SERVICE:
• Accounts payable processing
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Invoices are paid within their due dates. Discounts should be taken when
possible.
• Bank reconciliations should be completed on a timely basis.
A.7.5 PAYROLL FUNCTIONS
(a) FULL DESCRIPTION OF THE SERVICE:
• Payroll functions.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Employee(s) paid/filings (WSIB, Rec. General &c.) all done on a timely basis.
• Bank reconciliations completed to support financial statements.
A.7.6 MISCELLANEOUS ACCOUNTS RECEIVABLE ADMINISTRATION
(a) FULL DESCRIPTION OF THE SERVICE:
• Miscellaneous (non -consumer) accounts receivable administration
Master Service Agreement -24-
(b)
24-
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Billings completed on a timely basis.
A.7.7 RECORDS MANAGEMENT SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
Provision of records management services using records management software to:
• Maintain file plans and retention schedules
• Transfer and store of inactive records
• Destroy records
• Retrieve and deliver inactive records
• Train records coordinators and other records service users
• Customize reports
(b) STANDARDS TO WHICH THE SERVICE WILL BE PROVIDED:
• File plans and retention schedules reviewed with Records Coordinator and revised
annually
• Includes annual file generation
• Transfer and storage of records:
• Transfers to storage including on-site processing but excluding packing and
transportation on an annual basis
• Secured transportation and storage of inactive records
• Provision of storage equipment and supplies
• Destruction of records
• Secure and confidential destruction of records on an annual basis
• Certification of records destruction provided
• Records are destroyed in accordance with records retention schedules and only
upon review and approval of the originator
• Records retrieval services
• Retrieval, delivery and refiling of records from inactive storage during normal
working hours and within 24 hours of receiving the request
• Rush services within one hour of receiving the request during normal working
hours provided on as required basis
• Rush services within one hour of receiving request outside of normal working
hours provided on an as required basis
• Training
• Records coordinator training including records management procedures [file plan
maintenance, transfer and destruction procedures, records retrievals, report and
Master Service Agreement -25-
label
25 -
label production], software training and follow-up support provided for each new
record coordinator
• General services users to request and retrieve records as required and upon
request
• Documentation provided
• Preparation of customized reports including customized label formats as
requested
A.7.8 FINANCIAL STATEMENT PREPARATION
(a) FULL DESCRIPTION OF THE SERVICE:
• Financial Statement Preparation
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Quarterly statements presented to the Board on a timely basis.
• Audited financial statements to be completed on a timely basis.
A.7.9 OTHER FINANCIAL SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Other financial services including rate applications, budgets, reports to the
regulator and others as needed
• Includes provision of a Treasurer to the Utility, which Treasurer shall either be or,
shall report to and, receive direction from the Treasurer of the Town.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• All rate applications/budgets and submissions will be prepared in accordance with
the requirements of the regulator and the Boards of Directors.
A.7.10 TREASURY SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Treasury services including financial systems integrity, internal controls,
investment and banking administration and policy, cheques and disbursement of
funds, financial management and analysis, payroll and accounting administrative
functions, purchasing services and policy and hydro collection administrative
services.
Master Service Agreement -26-
(b)
26-
(b) STANDARDS) TO WHICH THE SERVICE WILL BE PROVIDED:
• All treasury services to be provided to standards in accordance with town policy
and those of the regulator and Boards of Directors.
A.7.11 LEGAL SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Basic legal representation and advice only.
• Consultants and outside solicitors engaged as deemed necessary but supervised
and instructed by the Town's Director of Corporate Services.
• Also provides in-house legal representation and advice to municipal departments
which perform hydro services, whether directly or indirectly.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Basic legal services, on an as -needed basis.
• Matters which can be resolved quickly and require a minimum of research will be
handled entirely in-house.
• Most other matters will be referred to outside solicitors with supervision
performed by the Town's Director of Corporate Services.
A.7.12 HUMAN RESOURCE SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Services will be supplied in respect of Town employees performing hydro -related
services.
• Payroll and benefit management.
• Salary Administration & Pay equity
• Labour Relations management.
• Health and Safety. OHSA compliance. Injury and loss prevention. WSIB
management including modified work program.
• Employment Services. Job Descriptions and job evaluations. Recruitment,
interviewing, selection.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Consistent with service level provided to all Town departments.
Master Service Agreement -27-
A.7.13
27-
A.7.13 MISCELLANEOUS SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Miscellaneous services, not specified as services in any schedule, but provided to
any of the foregoing at their request and upon the agreement of the Town.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Good and workmanlike standard.
A.7.14 SENIOR MANAGEMENT SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
Senior Management Services not necessarily included within any other service
schedule. Includes but is not limited to:
• Services of Director of Corporate Services;
• Services of Director of Operations.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• As required, when required.
A.7.15 MANAGEMENT ADMINISTRATION
(a) FULL DESCRIPTION OF THE SERVICE:
Management and administrative services and support
• switchboard
• file
• identify projects
• project priority
• Provide professional engineer for design, approval, equipment review and
approval, and system analysis and recommendations
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
A.7.16 INVENTORY & DISTRIBUTION - STORES
(a) FULL DESCRIPTION OF THE SERVICE:
• Maintain inventory levels to satisfy hydro operations and engineering needs.
• distribution of materials and costs to hydro operations as released
Master Service Agreement -28-
0
28-
• reconciliation of physical count v. book value
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• sufficient inventory levels to meet operating and emergency needs as required
• keep $value at a reasonable and manageable level
A.7.17 PURCHASING - HYDRO STORES
(a) FULL DESCRIPTION OF THE SERVICE:
• provide purchasing needs for stores & inventory
• provide purchasing needs for hydro operations external to stores
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• timely purchasing and delivery to satisfy needs and maintain inventory levels
A.7.18 IT SERVICES
(a) FULL DESCRIPTION OF THE SERVICE:
• Installation and maintenance of all hardware including desktops, servers, and
mainframes necessary for ongoing operations.
• Installation, support, and licensing of all software applications.
• Provision of network, email, and Internet access.
• Programming support for custom applications. This includes
design/implementation of new development as well as maintenance of current
modules.
• Database installation, support and licensing.
• Security: Nightly, weekly, and monthly backups. Firewall. Maintenance of
employee profiles, access rights, and permissions.
• Technical guidance for meetings, committees and projects.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
Hardware, Software, Database, Communications Availability
Available 24 hours a day 7 days a week except for scheduled backups,
maintenance, month end and year-end procedures.
Master Service Agreement -29-
Problem
29 -
Problem Resolution
Priority 1 - Hardware, software, database, or communication failure which causes
1 person to be unable to carry out their main job function. An ITS support
technician will respond within 1 working day.
Priority 2 - Problems which do not cause an employee to be unable to carry out
their main job functions are logged, prioritized and dealt with as soon as possible,
depending on the availability of staff due to number of priority 1 and priority 2
problems.
Programming Requests
All programming requests are submitted to ITS and logged and prioritized. Small
requests are handled on a combined priority and FIFO basis. Large requests are
prioritized and scheduled after discussion with the Town.
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$277,149
A.8 USE OF THE CUSTOMER SERVICE CENTRE, DISPATCH AND
PROPERTY MANAGEMENT
(a) FULL DESCRIPTION OF THE SERVICE:
• Buildings, property, equipment, or other depreciable assets used by the Town to
provide services to the Utility.
• All aspects of Property Management relating to the Customer Service Centre,
including janitorial, mechanical, electrical, plumbing, security systems, window
cleaning, mats, pest control, fire plans.
• Project management for renovations and mechanical replacement.
• Cost of providing building/facility for stores, dispatch and hydro operations
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Available during normal office hours and on call 24 hours a day, 7 days a week.
• sufficient to house and provide necessary services
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$75,000
Master Service Agreement -30-
A.9
30-A.9 RETAILWHOLESALE SETTLEMENT & ENERGY MANAGEMENT
(a) FULL DESCRIPTION OF THE SERVICE:
• Retail Settlement
• Receive inputs from MDMA, IMO,
• Operate and maintain the Retail Settlement System to meet the billing
requirements of the Corporation, OEB and Retailers
• Meet timelines established by Corporation, OEB, Retailers
• Supply and maintain a modern settlement system or service
• Retain and Maintain required records
• Provide supervision and Management
• Provide energy management advice to customers and staff.
• Inform UTILITY management of energy management trends and recommend
programs
• Perform, Manage and Investigate Energy misappropriation providing the
UTILITY with a proper Theft of Energy Program.
• Provide Customer Education including education in the schools
• Maintain diversion programs in accordance with industry standards.
• Maintain evidence to prosecute to the full extent of the law.
• Meet all OEB, UTILITY or Ministry guidelines for Customer Education.
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
$130,358
A.10 CAPITAL SERVICES
A.10.1 CAPITAL PROJECTS
(a) FULL DESCRIPTION OF THE SERVICE:
• Labour, equipment and applicable materials to perform capital projects, the result
of which will be to produce capital assets owned by the Utility.
• Labour and equipment to perform capital projects, the result of which will be to
produce capital assets owned by the Town but used in whole or in part for the
benefit of the Utility.
Master Service Agreement
-31-
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• While the staff levels maintained by the Town permits a portion of that staff to be
utilized for normal operating functions and for the performance of capital
projects, the exact amount of in-house labour available to perform such capital
projects will vary from time to time because of workload issues and other
pertinent factors.
• Town staff will make appropriate recommendations to the Utility from year to
year and from time to time with respect to the capacity of Town staff to undertake
projects on an in-house basis, and which projects (or which portions of projects)
will need to be performed by outside forces under contract to the Utility. Where
such outside forces are contracted by an Utility, Town staff shall provide contract
administration and management services in connection with such contracts to the
Utility.
A.10.2 ACQUISITION &DISPOSITION OF REAL PROPERTY
(a) FULL DESCRIPTION OF THE SERVICE:
• Estimate value, obtain appraisals, declare surplus, negotiate, receive appropriate
approvals and ensure closings for any required purchases on fee simple or
easements.
• Negotiate the sale of any surplus properties through tender or listing.
(b) STANDARD(S) TO WHICH THE SERVICE WILL BE PROVIDED:
• Services available on request of the Utility.
• Service requirements expected to be minimal due to the fact that most plant is
located within municipal road allowances.
REMUNERATION PAYABLE TO THE CORPORATION OF THE TOWN OF
TILLSONBURG:
PROJECT
BUDGET
Simcoe Street
$205,013
Potters Road
93,975
Bloomer Street
47,250
Wellmaster
22,523
Eberhard
22,102
Noma
22,102
Future Subdivision
1181650
Miscellaneous
160,020
TOTAL
$6919635