01-002 Accessibility Policy_20211-002
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ADMINISTRATIVE
Policy 1-002: Accessibility Policy
Approval Date: September 26, 2011
Approval Authority: Council, By-Law 3539
Effective Date: September 26, 2011
Next Scheduled Review Year: 2025
Department: Office of the Clerk
Last reviewed: 2021
Revision Date/s:
Schedules:
POLICY STATEMENT
PURPOSE
The Accessibility for Ontarians with Disabilities Act, 2005 (the, AODA") is a Provincial
Act with the purpose of developing, implementing and enforcing accessibility standards
in order to achieve accessibility for persons with disabilities with respect to goods,
services, facilities, accommodation, employment, buildings, structures and premises.
Under the AODA, Ontario Regulation 429/07 entitled, Accessibility Standards for
Customer Service" came into force on January 1, 2008. That Regulation establishes
accessibility standards specific to customer service for public sector organizations and
other persons or organizations that provide goods and services to members of the
public or other third parties.
This policy is drafted in accordance with the Accessibility Standards for Customer
Service (Ontario Regulation 429/07) and addresses the following:
• the provision of goods and services to persons with disabilities;
• the use of assistive devices by persons with disabilities;
• the use of service animals by persons with disabilities;
• the use of support persons by persons with disabilities;
• notice of temporary disruptions in services and facilities;