2020-005 ATT01- Schedule A Summary of PositionBy-Law 2020-005 Schedule ‘A’ Page 1 of 3
Chief Administrative Officer
Summary of Position
Reporting to the Mayor and Council, the Chief Administrative Officer, is the most senior
official accountable for the overall administration and management of the Municipality of
the Town of Tillsonburg.
Provides direction in accordance with the Town’s strategic planning process to ensure
the effective and efficient delivery of services to Town residents and businesses in a
manner that reflects effective utilization of the human, financial, and physical resources
of the Town of Tillsonburg.
Through senior management, is responsible for implementation of policies approved by
Council. Administers, plans, organizes, directs and controls all municipal operations and
services in accordance with municipal policies and relevant legislation.
Provides guidance to the Mayor and Town of Tillsonburg Council in the development of
public policy, by providing relevant information to Council as required.
Effectively communicates and liaises with Council, internal and external contacts, the
public, media, government ministries and agencies, boards, solicitors, etc.
Oversees and provides direction to cross-departmental efforts to continuously improve
the overall citizen experience.
Responsibilities
• Reports to, is accountable to, and receives direction from Council in the
performance of the duties of the CAO.
• Policy advisor to Council, the CAO provides unbiased, timely, current,
professional advice, information, best practices and options in a clear and
comprehensive manner to facilitate Council in making informed decisions.
• Attends Council, and advisory committees as required, providing advice and
information in the formulation of corporate policy.
• Implements the decisions of Council by ensuring that policies, procedures,
programs, and strategies are in place following Council directives.
By-Law 2020-005 Schedule ‘A’ Page 2 of 3
• Coordinates all functions of the various departments/offices working with area
municipalities, the County of Oxford, and special boards and commissions to
provide a high level of services to the residents of the Town of Tillsonburg and
make recommendations to Council to improve upon services.
• Provides leadership, direction, and guidance for the Senior Leadership Team
• Maintains current knowledge of trends and developments affecting Town
operations including legislation, Ministry directives, funding, opportunities,
procedural rulings, and related matters, bringing relevant information to Council
and/or committees and boards.
• Leads and advises the Mayor and Council with regard to the vision and values of
the Town.
• Performs additional duties that may be required in the interest of the Town as
Council may assign.
Leadership
• The CAO brings a strong and collaborative, people-focused leadership style and
builds, engages and motivates a high performing team.
• Provides leadership and establishes internal directives to direct reports to
implement standards for current and future operations and service delivery as
directed by Council.
• Oversees day to day management of operations and service delivery ensuring
efficiencies in all departments.
• Responsible for the implementation of an effective human resources strategy and programs, including recruitment, total compensation, performance management, training, development, policy, employee relations, succession planning, and organizational efficiencies.
• Solves problems on a daily basis within departments, particularly as they relate to Town policy, such as legal, financial and major projects. Provides advice to the Mayor, members of council, and Senior Leadership Team to assist in solving
problems that arise and recommends a course of action.
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Operations
• Manages business and financial planning, revenue generation, asset
management planning, capital and operating budget, and sound stewardship
of fiscal, human, and physical assets.
• Meets regularly with Senior Leadership Team to review policy directions of Council and assigns responsibility for implementation and execution.
• Undertakes changes to the organizational structure to improve efficiency and/or service delivery to the public, and to ensure Council is informed of any changes.
• Maintains strong and effective external relationships with municipal auditors, solicitors, consultants, community organizations, federal and provincial government agencies and the public, on behalf of the Town.
• Responsible for the hiring, directing, motivating, performance, and disciplining
of staff, up to, and including termination. Communication
• Responsible for corporate internal and external communications, branding and media relations.
• Uses a variety of tools to ensure effective and efficient communications with
Mayor and Council, county staff, volunteers, residents, businesses, stakeholders,
developers, visitors, and the media.
• Participates in professional associations.
• Communicates with colleagues in other municipalities and senior government
officials.