200218 Transit MINThe Corporation of the Town of Tillsonburg
Tillsonburg Transit Advisory Committee
February 18, 2020
10:00 a.m.
200 Broadway, Suite 203, Market Room MINUTES
Present: Sherry Hamilton, Chair, Kathryn Leatherland, Cindy Allen, Carolijn Verbakel,
John Verbakel, Lynn Temoin, Pete Luciani, Councillor, Mayor Stephen Molnar (arrived
at 10:08 a.m.)
Staff:
Alex Piggott, Transit Coordinator
Kevin DeLeebeeck, Director of Operations
Laura Pickersgill, Legislative Services Coordinator
Also Present:
Jason Keillor, Transit Manager, Voyago Transportation
1. Call to Order The meeting was called to order at 10:01 a.m.
2. Adoption of Agenda Resolution #1 Moved by: Lynn Temoin Seconded by: Kathryn Leatherland
THAT the Agenda as prepared for the Tillsonburg Transit Advisory Committee
meeting of February 18, 2020, be adopted. Carried 3. Minutes of the Previous Meeting
Resolution #2
Moved by: Pete Luciani Seconded by: Cindy Allen THAT the Minutes of the Tillsonburg Transit Advisory Committee meeting dated January 21, 2020, be approved.
Carried
4. Disclosures of Pecuniary Interest and the General Nature Thereof There were no disclosures of pecuniary interest declared.
5. General Business & Reports
5.1 Introduction to Voyago Presentation Jason Keillor, Transit Manager, for Voyago Transportation provided a
presentation on the background and services offered by Voyago Transportation. Key points of the presentation included:
• Voyago provides all requirements for the Town to operate the transit system, including maintenance, staffing, fleet, dispatch services,
reporting, etc.
• The supervisor for Tillsonburg will be Bill Ungar who is located in the area.
• There is an app option that the Town could purchase that would allow mobile app users to determine if the bus is on schedule, etc.
• The new bus will have space for 20 passengers, including 2 spaces for wheelchairs
Opportunity was provided for members to ask the presenter questions about the new service. Jason Keillor left the meeting at 10:25 a.m.
5.2 T:GO Draft Fare Policy Staff provided an overview of the T:GO Draft Fare Policy and noted the importance of having a written procedure in place for issuing refunds.
Opportunity was provided for Committee Members to provide feedback. Feedback included:
• Clarifying the definition of an adult (having a minimum age listed)
• Changing the age of a senior to be 55 to provide consistency among in and out of town transit services
• Include a definition of a youth (including youth not in school/without student identification card)
• Ensure consistency among definitions from the regional transportation plan
• Include verbiage on sustainability Staff are attending the Regional Transportation Meeting on February 20, 2020 to discuss setting consistent fare rates among communities participating in the Inter-Community Transportation Program.
This Policy will be brought to Council for endorsement in March 2020. 5.3 Concern Tracking Sheet Staff are forwarding concerns as they arise to the current service provider and have had insufficient response from the provider in return.
Staff to follow up on the responsibility of cleaning the bus as there were
concerns brought forward. 5.4 Daily Rider Counts January 2020 Ridership in January 2020 was the highest to date for the transit system. 5.5 Advertising Staff indicated they are postponing further promotion of the transit program
until the new service provider is in place. Staff to schedule an assessment on the new bus with an Occupational Therapist through the Multi-Service Centre to ensure proper accessibility of the bus.
Staff to circulate information on advertising and marketing campaign initiatives following the Regional Transportation Meeting on February 20, 2020. Discussion on further advertising and revenue sourced advertising opportunities to be placed on a future agenda.
Clarification was provided noting that the new contract for the In-Town Transit Service begins July 1, 2020 and the Inter-Community Transit Service begins April 1, 2020. 5.6 Update on Legal Advancements- Norfolk Mall Bus Stop Staff to follow up with the lawyer regarding this issue. Discussion was held on changing the route structure and bus stops in the future. Committee Members offered to ride the bus themselves to provide
feedback on the system. Staff explained that it is difficult to make any changes at this time as there is lack of analytical data available from the service provider. Once the new service provider begins service, surveys will become available
to the public, online and in paper copy available on the bus and in municipal buildings, to gain feedback from the public. Committee Members were encouraged to complete the survey online regarding the “Connecting the SouthWest” Draft Transportation Plan and to
complete the Ride Norfolk Survey for users that utilize both systems. 6. Next Meeting Tuesday, March 17, 2020 at 10:00 a.m. 7. Adjournment Resolution #3 Moved by: Lynn Temoin Seconded by: Cindy Allen
THAT the February 18, 2020 Tillsonburg Transit Advisory Committee meeting be adjourned at 11:24 a.m.
Carried