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200429 COVID-19 Task Force AGDThe Corporation of the Town of Tillsonburg COVID-19 Task Force Meeting April 29, 2020 9:00 a.m. Electronic Meeting AGENDA 1.Roll Call 2.Call to Order 3.Adoption of Agenda Proposed Resolution #1 Moved by: Seconded by: THAT the Agenda as prepared for the COVID-19 Task Force meeting of April 29, 2020, be adopted. 4.Disclosures of Pecuniary Interest and the General Nature Thereof 5.General Business & Reports 5.1 Introductions- Laura Pickersgill, Legislative Services Coordinator 5.2 Election of Chair and Vice-Chair- Laura Pickersgill, Legislative Services Coordinator Proposed Resolution #2 Moved by: Seconded by: THAT _______________ be nominated for the role of Chair. Proposed Resolution #3 Moved by: Seconded by: THAT _______________ be nominated for the role of Vice Chair. 5.3 Meeting dates and time Proposed Resolution #4 THAT the COVID-19 Task Force meet the _____day of each week at ____ a.m./p.m. 5.4 Suspension of Development Charge Fees- Discussion- Dave Beres 5.5 Circulate Announcements from Local Companies- Dave Beres- Attached 5.6 Mental Health Discussion- Councillor Gilvesy 5.7 Survey on Current Town facilities/operations- Councillor Gilvesy 6.Round Table 7.Communications 7.1 Current Communications Protocol- Colleen Pepper 8.Next Meeting 9.Adjournment Proposed Resolution #5 Moved by: Seconded by: THAT the April 29, 2020 COVID-19 Task Force meeting be adjourned at _____ a.m. 1 Laura Pickersgill From:Execulink Telecom <weconnect@execulinktelecom.ca> Sent:April 22, 2020 8:17 AM To:beres@oxford.net Subject:COVID-19 Update Dear Dave, We said that you could expect to hear from us as soon as updates become available, so we want to let  you know what’s happening for you and for our employees at Execulink Telecom. We’re still here for you 24/7. Our Customer Care Team is available via phone at 1 (866) 706‐1994, chat,  and email to support you.  We’re installing using safe physical distancing practices. To keep you and our technicians safe, we’re  not entering homes or businesses at this time, but we’re still providing you with outdoor installation  and the support and resources you need. Watch what we’re doing to keep you connected! To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet. We’re extending the waiving of overage fees for our Internet services until June 30, 2020. We  recognize that more of us are working, learning, and playing from home and want to make sure you’re  able to do so without worrying about overage charges. We’re supporting local food banks. We pride ourselves on creating positive impacts within our  communities, so we’re donating $5,000 to food aid services in Oxford, Norfolk, Lambton, and Middlesex  counties. You can read more about it here.  We’re continuing to find ways to offer you innovative products and services. With more of us relying  on Internet to keep us connected, we recognize that you need fast and reliable solutions. That’s why  we’ve expanded our service areas for our Cable Internet 1 Gb (that’s right – up to 1 Gbps download  speed) and will continue to seek out ways to enhance your lifestyle at home, work, and play.  We’re still connecting you with free previews on many of our TV channels to help entertain and  educate you during this time. You can enjoy free previews on A&E, BBC World News, CP24, CTV News,  Cottage Life, Travel + Escape, Investigation Discovery, CTV Comedy, and more. There are many safe, contactless ways for you to view and pay your bills. You can visit MyExeculink,  make payments through your personal online banking, or contact our Customer Care Team to pay with  your credit or debit credit card and/or set up pre‐authorized payments. We also recommend e‐billing as  2 an eco‐friendly solution that prevents unnecessary face‐to‐face contact for you and our postal workers.  We’re still doing hardware drop offs, pickups, and exchanges. Our storefronts are closed, but you can  still get the hardware you need safely. Please contact our Customer Care Team to arrange shipping  directly to and/or from your home. We’re working from home, too. All of our employees who are able to work from home have been doing  so since March 16, 2020, so please excuse any meows, woofs, or calls of “MOOOOM” or “DAAAAD” you  may hear. We’re continuing to work hard to make sure you can stay connected.    If you have any questions or concerns, please reach out to our Customer Care Team. In the meantime,  stay safe, stay connected, and be well. Ian Stevens, CEO execulink TELECOM Execulink Telecom 1127 Ridgeway Rd, Woodstock tel: 519.602.9878 toll free: 1.877.393.2854 www.execulink.ca To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet.   Communication During COVID-19 Colleen Pepper | Marketing & Communications April 29, 2020 2 Overview •A little about me… •Communications before COVID-19 •Overview •Communications during COVID-19 •Our approach •Our initial response •Our current response •Tracking our performance 3 About me… •Employed with the Town of Tillsonburg since August 2011 •Role is Marketing and Communications Officer •Six years as Communications Officer for City of White Rock, BC •Other experience in marketing & communications roles for non-profits and financial services industry •Have been in the communications/marketing field since 1998 4 My role before COVID-19… •My role was largely marketing and economic development projects +basic communications support •Focus was on visitor to resident continuum •Oversaw social media and website teams –many departmental hands make light work •Brand champion –ensuring our communications and marketing efforts were supporting brand story •Work on campaigns, events, publications, strategy etc. •Discover Tillsonburg Magazine 5 Town Communication Channels (before COVID-19) •Corporate website (3-5 updates a week) •Facebook page (daily updates; program info) •Facebook videos (1x a month) •Media releases (1-2x a month) •Twitter (very infrequent use) •Page in Tillsonburg News (weekly) 6 A lot can happen in a week… •March 11 –WHO declares pandemic •March 12 –Ontario schools to close for 2 weeks •March 13 -People urged to stock up on supplies, grocery stores shelves are emptied •March 14 –Advised against non-essential travel •March 15 –Messaging is cancel travel, self isolate, avoid large gatherings, stay at home •March 17 –Declaration of Emergency in Ontario 7 Crisis Communications Begin Tillsonburg’s “start” is March 15 -Town’s Emergency Control Group activated -Lots of discussion around what’s okay and not okay -Lots of facility and service decisions to be made and communicated -Lots of signage requests (closures, alternate ways of accessing services) -Lots of website and social media activity -Very intense time –needed a sustainable approach 8 Crisis Communications Framework •Initially used a messaging matrix with 3 sections with three supporting points under each •What’s happened •What are we doing about it •What do we want you to do •As the crisis evolved, we moved into a ‘supporting’ and curating role—i.e. sharing information from others •Needed to develop some guidelines for this 9 Communications Guiding Principle “We connect people with information” 1.We stay in our lane. We only create content if the topic/information is ours. 2.We connect people directly with information from the owner’s source documents (i.e. not news or editorial stories) 3.We don’t copy information or interpret information due to the pace of updates and changes. Instead, we link to the source to help with version control. 10 Approach to Social Media “Social media posts drive website traffic” 1.Each channel ideally requires a different approach. However, with limited time and resources, our best option is to use multiple social media and drive to one accessible channel. 2.We will do our best to monitor community -led discussion groups and comments. We will correct misinformation only, not ‘wrong’ opinions. 11 Approach to Website “We make information accessible.” 1.We use accordion folders and categories to organize information and limit scrolling. 2.We summarize with a sentence or two, then provide a link unless the information is ours. 3.We use ‘friendly’ web addresses to make pages easy to find directly. For example, www.tillsonburg.ca/covid19 4.We avoid PDFs and images that don’t work well with mobile phones, tablets and screen readers for the visually impaired. 12 Our strategy evolved •Facebook messaging re: closed facilities and program cancellations •Posted signs at all facilities that included QR code or website for more information •Created www.tillsonburg.ca/covid19 webpage for all COVID related info •Incredible volume of information •March 26,launched Mayor’s Daily Bulletin inaddition to highlight new and changed information 13 Our communications today… •How does the Town of Tillsonburg share COVID-19 information with the public? External Communication Channels How does the Town of Tillsonburg share COVID-19 information with the public? Channel Frequency How it’s used… Website – Mayor’s Bulletin www.tillsonburg.ca/cvu Daily Includes six (6) categories of information each day: • Public Health • Essential Services • Facilities and Services • Support for Residents • Support for Businesses • Other Information Information shared comes from all levels of government and community partners. We link to the SOURCE information, not news coverage Facebook – facebook.com/Tillsonburg ON Daily A link to Mayor’s Daily Bulletin is shared each day with few bullet highlights to create interest. Some shared content from other sources/pages including Southwestern Public Health, BIA, Chamber etc. Twitter- @TillsonburgTown Daily A link to Mayor’s Daily Bulletin is shared each day with few bullet highlights to create interest. Some shared content from other sources/pages including Southwestern Public Health, BIA, Chamber etc. Website – COVID-19 www.tillsonburg.ca/covid19 1x per week A page providing an overview of COVID-19 related information. Content from the Daily Bulletins is added once a week. Website – Resources www.tillsonburg.ca 1x per week Page provides information regarding the various government programs and support services that are being introduced from all levels of government to support businesses. Content in partnership with BIA and Chamber. Includes a link to the Directory of Businesses Open/Available During COVID-19. Facebook – Live Video 1x per week Mayor brings updated video message to the public using Facebook Live every Wednesday at 3:00 p.m. Tillsonburg News Ad – Tillsonburg Update 1x per week Appears every Wednesday in Tillsonburg News Radio Announcement from Mayor (HeartFM) Multiple days/weeks until end of April General message (30 sec) referring people to Tillsonburg’s COVID-19 page (www.tillsonburg.ca/covid19) Mobile signage - Static Messaging regarding “Stay home” and “Physical Distance” has been deployed in high traffic areas (i.e. front of mall) Facility signage Static Signage regarding facility closures has been installed. Outdoor amenity signage has QR code that links to COVID-19 page on website. Customer Service Centre - Phone On Demand 519.688.3009 COVID-19 email On Demand covid-19@tillsonburg.ca; covid19@tillsonburg.ca 14 Our communications today… •Where does the Town of Tillsonburg get information necessary to respond to COVID-19 crisis? Research/Strategy Development Where does the Town of Tillsonburg get information necessary to respond to COVID-19 crisis? Source Frequency Participant Description Southwestern Public Health Daily/3x a week Mayor; CAO Conference calls with Medical Officer of Health (Dr. Joyce Lock) Prime Minister of Canada Daily Colleen Daily live media; Media Releases Premier of Ontario Daily Colleen Daily live media; Media Releases Oxford County (Mayors, Warden and CAOs) 3x a week Mayor; CAO Discuss how other municipalities in Oxford are affected and responding Oxford County Emergency Management Coordinator (Dave Colvin, Certified Emergency Manager) Daily Colleen Active on Twitter and Facebook with resources Emergency Control Group Weekly Members as listed in Town’s Emergency Management Plan Group includes Mayor, CAO, senior staff, as well as representatives from OPP and Paramedic Services Hospital (TDMH/Alexandria) Weekly Mayor Mayor is communicating with CAO of Tillsonburg District Memorial Hospital and advising on capacity and supply needs AMO Communicators Group Weekly Colleen Panel of municipal communicators sharing best practices and discussing current challenges related to COVID-19 Shawna Bruce – Crisis Communications Consultant Weekly Colleen Active on Twitter Brian Lambie – Redbrick Communications Weekly Colleen AMO Communications Facilitator; Twitter COVID-19 Business Recovery Working Group Every 2 weeks Multiple Group includes Mayor, Director of Finance, representatives from Chamber of Commerce, BIA and Economic Development Committee Economic Development Committee Mayor; CAO; Cephas Representatives of Council, industry and business in Tillsonburg area Social Media Monitoring Who does the Town follow for inspiration and benchmarking purposes? Account Twitter Handle Category/Type of Feed Town of Ingersoll @TownIngersoll Municipality City of Woodstock @cityofwoodstock Municipality East Zorra Tavistock @EastZorraTav Municipality County of Oxford @oxfordcounty Municipality County of Norfolk @NorfolkCountyCA Municipality County of Brant @BrantCommunity Municipality City of Brantford @CityofBrantford Municipality City of Waterloo @citywaterloo Municipality City of Kitchener @CityKitchener Municipality City of Cambridge @cityofcambridge Municipality Elgin County @ElginCounty Municipality City of St Thomas @StThomasONT Municipality Thames Centre @ThamesCentre Municipality City of London @CityofLdnOnt Municipality Southwestern Public Health @SW_PublicHealth Public Health Dr. Theresa Tam – Chief Public Health Officer (Canada) @CPHO_Canada Public Health Patty Hajdu – Minister of Health (Canada) @PattyHajdu Public Health Haldimand-Norfolk Health Unit @HNHealthUnit Public Health Canadian Mental Health Assoc @CMHAOntario Public Health Ontario Public Health Association @OPHA_Ontario Public Health Ontario Ministry of Health @ONThealth Public Health Ontario Medical Assoc @OntariosDoctors Public Health Middlesex London Health Unit @MLHealthUnit Public Health Public Health Ontario @PublicHealthON Public Health Centre for Addiction and Mental Health @CAMHnews Public Health Health Canada and Public Health Agency of Canada @GovCanHealth Public Health Municipal World (Magazine) @MunicipalWorld Municipal Expertise/Policy ROMA – Rural Ontario Municipalities Assoc @ROMA_Ont Municipal Expertise/Policy AMCTO – Assoc of Municipal Clerks Treasurers of Ontario @AMCTO_Policy Municipal Expertise/Policy AMO – Assoc of Municipalities Ontario @AMOPolicy Municipal Expertise/Policy FCM – Federation of Canadian Municipalities @FCM_online Municipal Expertise/Policy Ontario Municipal Affairs @ONmunicipal Municipal Expertise/Policy 1 Website Highlights •Website traffic is up significantly over last year at this time •Clear spike in traffic on March 15 •Achieved a new record for monthly users •18K users in March 2020 •Previous record was 15K users (July 2019) •102, 615 users of the website during 2019 •Already at 45%of that figure for 2020 Analytics http://www.tillsonburg.caTillsonburg w/ sub domains Go to report Audience Overview Jan 1, 2020 - Apr 28, 2020Compare to: Jan 1, 2019 - Apr 28, 2019OverviewJan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 Jan 1, 2020 - Apr 28, 2020: UsersJan 1, 2019 - Apr 28, 2019: UsersFebruary 2020 March 2020 April 20201,0001,0001,0002,0002,0002,0003,0003,0003,000Users50.20% 47,885 vs 31,881 New Users58.97% 44,436 vs 27,953 Sessions51.76% 85,732 vs 56,493 Number of Sessions per User 1.04% 1.79 vs 1.77 Pageviews 32.62% 188,467 vs 142,109 Pages / Session -12.61% 2.20 vs 2.52 Avg. Session Duration -17.50% 00:01:31 vs 00:01:50 Bounce Rate 7.39% 56.19% vs 52.33% New Visitor Returning Visitor 24.4% 75.6% 26.2% 73.8% All Users+0.00% Users 2 Website Highlights –# of users •In 2019, our highest number of users IN A DAY was 1,203. •On March 15, 2020 we had 2,690 users or a 124% increase. •Since COVID-19 began, we are averaging 4,806 users a week. During the same period in 2019, the average was 2,230 users per week. 4 Website Highlights –Traffic Sources After COVID-19 (Mar 15 to April 22, 2020) •45% of users come as a result of organic search (Google search results) •27% of users come from social media links (95% come from Facebook) •16% comes directly (i.e. type in website address) •11% comes from other links (links on other website etc.) Before COVID-19 (Jan to Mar 14, 2020) •61.23% come to website from organic search •18.68% come to website from direct search (i.e. enter website address) •12.61% come to website from social media (Facebook) •5.5% come to website from other links (on other websites) 3 Website Highlights –Popular Pages •Most popular pages (Jan 1 to Apr 28, 2020) 1.www.tillsonburg.ca/covid19 2.www.tillsonburg.ca /en/index.aspx (front page of site) 3.www.tillsonburg.ca/cvu (Mayor’s Bulletins) •Most popular pages (Jan 1 to Apr 28, 2019) 1.www.tillsonburg.ca/en/index.aspx (front page) 2.www.tillsonburg.ca/en/Recreation -and-Culture.aspx 3.calendar.tillsonburg.ca/recreation (Rec calendar) Analytics http://www.tillsonburg.ca Tillsonburg w/ sub domains Go to report  Page Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1 2020 Apr 28 2020 Pages Jan 1, 2020 - Apr 28, 2020 Compare to: Jan 1, 2019 - Apr 28, 2019 Explorer Pageviews Unique Pageviews Avg. Time on Page Entrances Bounce Rate % Exit Page Value 32.62% 188,467 vs 142,109 33.34% 152,330 vs 114,238 4.57% 00:01:16 vs 00:01:12 51.79% 85,643 vs 56,423 7.39% 56.19% vs 52.33% 14.45% 45.44% vs 39.70% 0.00% $0.00 vs $0.00 1. 19,896 (10.56%) 14,239 (9.35%)00:01:07 11,152 (13.02%)50.86% 48.13% $0.00 (0.00%) 0 (0.00%) 0 (0.00%)00:00:00 0 (0.00%)0.00% 0.00% $0.00 (0.00%) ∞%∞%∞%∞%∞%∞% 0.00% 2. 17,821 (9.46%) 14,160 (9.30%)00:00:40 12,927 (15.09%)28.93% 29.31% $0.00 (0.00%) 14,268 (10.04%) 11,496 (10.06%)00:00:51 10,489 (18.59%)33.24% 32.91% $0.00 (0.00%) 24.90% 23.17% -21.30% 23.24% -12.97% -10.92% 0.00% 3. 9,284 (4.93%) 7,844 (5.15%)00:02:33 4,114 (4.80%)80.10% 67.90% $0.00 (0.00%) 0 (0.00%) 0 (0.00%)00:00:00 0 (0.00%)0.00% 0.00% $0.00 (0.00%) ∞%∞%∞%∞%∞%∞% 0.00% 4. 8,584 (4.55%) 5,822 (3.82%)00:00:38 4,064 (4.75%)26.22% 25.33% $0.00 (0.00%) 12,412 (8.73%) 8,190 (7.17%)00:00:39 5,812 (10.30%)26.78% 25.07% $0.00 (0.00%) -30.84% -28.91% -1.11% -30.08% -2.08% 1.01% 0.00% 5. 4,608 (2.44%) 3,368 (2.21%)00:03:25 3,151 (3.68%)75.69% 70.90% $0.00 (0.00%) 4,976 (3.50%) 3,685 (3.23%)00:04:04 3,313 (5.87%)79.96% 72.03% $0.00 (0.00%) -7.40% -8.60% -16.07% -4.89% -5.34% -1.57% 0.00% 6. 4,477 4,119 00:06:55 3,948 56 74% 87 51% $0.00 Jan 1, 2020 - Apr 28, 2020: Pageviews Jan 1, 2019 - Apr 28, 2019: Pageviews February 2020 March 2020 April 2020 5,0005,0005,000 10,00010,00010,000 www.tillsonburg.ca/en/town-hall/novel-conoravirus-covid-19-inf ormation.aspx www.tillsonburg.ca/en/index.aspx www.tillsonburg.ca/en/town-hall/covid-19-bulletins.aspx www.tillsonburg.ca/en/Recreation-and-Culture.aspx www.tillsonburg.ca/en/camera.aspx www.tillsonburg.ca/en/town-hall/Jobs.aspx?_mid_=104850 All Users +0.00% Pageviews Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Jan 1, 2020 - Apr 28, 2020 Jan 1, 2019 - Apr 28, 2019 % Change Rows 1 - 10 of 16539  ,(2.38%),9(2.70%)00:06:55 3,9 8(4.61%)56.74%87.51%$0.00(0.00%)  4,255 (2.99%) 4,033 (3.53%)00:06:37 3,815 (6.76%)63.62%89.73%$0.00 (0.00%)  5.22%2.13%4.46%3.49%-10.81%-2.47%0.00% 7.  4,333 (2.30%) 3,253 (2.14%)00:00:43 597 (0.70%)47.74%22.99%$0.00 (0.00%)  1,747 (1.23%) 1,405 (1.23%)00:00:48 168 (0.30%)63.47%22.95%$0.00 (0.00%)  148.03%131.53%-10.71%255.36%-24.79%0.14%0.00% 8.  3,704 (1.97%) 3,006 (1.97%)00:02:00 2,451 (2.86%)71.82%68.68%$0.00 (0.00%)  2,619 (1.84%) 2,231 (1.95%)00:03:01 1,988 (3.52%)76.72%78.20%$0.00 (0.00%)  41.43%34.74%-33.74%23.29%-6.39%-12.17%0.00% 9.  3,173 (1.68%) 2,830 (1.86%)00:02:47 1,376 (1.61%)44.79%70.25%$0.00 (0.00%)  2,464 (1.73%) 2,279 (1.99%)00:03:01 1,047 (1.86%)69.88%73.25%$0.00 (0.00%)  28.77%24.18%-7.66%31.42%-35.90%-4.10%0.00% 10.  3,083 (1.64%) 2,629 (1.73%)00:01:18 1,193 (1.39%)54.07%40.64%$0.00 (0.00%)  4,993 (3.51%) 4,099 (3.59%)00:01:17 1,975 (3.50%)55.62%40.30%$0.00 (0.00%)  -38.25%-35.86%1.33%-39.59%-2.80%0.86%0.00% www.tillsonburg.ca/Modules/News/search.aspx www.tillsonburg.ca/en/live-and-play/Transfer-Station.aspx www.tillsonburg.ca/en/town-hall/Jobs.aspx calendar.tillsonburg.ca/recreation © 2020 Google 5 Facebook •Clearly getting more traction during this time •Mayor’s Facebook Live Video Updates (Wednesdays) are the most popular 6 Facebook Performance (Views) 2020 -Jan 1 to April 28, 2020 2019 -Jan 1 to April 28, 2019 7 Facebook Videos 8 Facebook Video 9 Facebook By Gender 10 Facebook Likes 11 Twitter •Historically very little use and traction •Haven’t had time to do •Since COVID-19 seeing huge growth 12 Twitter March 1 –April 28,2020 24.4 K impressions March 1 –April 28, 2019 887 impressions 13 Twitter (Mar 1 -Apr 28, 2019) 14 Other Channels •Covid-19@tillsonburg.ca •12 emails received as of April 23, 2020 •Complaints received (MESH) •5 as of April 23,2020 1 Laura Pickersgill From:Execulink Telecom <weconnect@execulinktelecom.ca> Sent:April 22, 2020 8:17 AM To:beres@oxford.net Subject:COVID-19 Update Dear Dave, We said that you could expect to hear from us as soon as updates become available, so we want to let  you know what’s happening for you and for our employees at Execulink Telecom. We’re still here for you 24/7. Our Customer Care Team is available via phone at 1 (866) 706‐1994, chat,  and email to support you.  We’re installing using safe physical distancing practices. To keep you and our technicians safe, we’re  not entering homes or businesses at this time, but we’re still providing you with outdoor installation  and the support and resources you need. Watch what we’re doing to keep you connected! To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet. We’re extending the waiving of overage fees for our Internet services until June 30, 2020. We  recognize that more of us are working, learning, and playing from home and want to make sure you’re  able to do so without worrying about overage charges. We’re supporting local food banks. We pride ourselves on creating positive impacts within our  communities, so we’re donating $5,000 to food aid services in Oxford, Norfolk, Lambton, and Middlesex  counties. You can read more about it here.  We’re continuing to find ways to offer you innovative products and services. With more of us relying  on Internet to keep us connected, we recognize that you need fast and reliable solutions. That’s why  we’ve expanded our service areas for our Cable Internet 1 Gb (that’s right – up to 1 Gbps download  speed) and will continue to seek out ways to enhance your lifestyle at home, work, and play.  We’re still connecting you with free previews on many of our TV channels to help entertain and  educate you during this time. You can enjoy free previews on A&E, BBC World News, CP24, CTV News,  Cottage Life, Travel + Escape, Investigation Discovery, CTV Comedy, and more. There are many safe, contactless ways for you to view and pay your bills. You can visit MyExeculink,  make payments through your personal online banking, or contact our Customer Care Team to pay with  your credit or debit credit card and/or set up pre‐authorized payments. We also recommend e‐billing as  2 an eco‐friendly solution that prevents unnecessary face‐to‐face contact for you and our postal workers.  We’re still doing hardware drop offs, pickups, and exchanges. Our storefronts are closed, but you can  still get the hardware you need safely. Please contact our Customer Care Team to arrange shipping  directly to and/or from your home. We’re working from home, too. All of our employees who are able to work from home have been doing  so since March 16, 2020, so please excuse any meows, woofs, or calls of “MOOOOM” or “DAAAAD” you  may hear. We’re continuing to work hard to make sure you can stay connected.    If you have any questions or concerns, please reach out to our Customer Care Team. In the meantime,  stay safe, stay connected, and be well. Ian Stevens, CEO execulink TELECOM Execulink Telecom 1127 Ridgeway Rd, Woodstock tel: 519.602.9878 toll free: 1.877.393.2854 www.execulink.ca To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet.