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210414 Town Hall AGDThe Corporation of the Town of Tillsonburg Town Hall Steering Committee Meeting April 14, 2021 11:30 a.m. Electronic Meeting AGENDA 1.Call to Order 2.Adoption of Agenda Proposed Resolution #1 Moved by: Seconded by: THAT the agenda as prepared for the Town Hall Steering Committee meeting of April 14, 2021, be adopted. 3.Disclosures of Pecuniary Interest and the General Nature Thereof 4.Adoption of Previous Minutes Propos ed Resolution #2 Moved by: Seconded by: THAT the Minutes as prepared for the Tow n Hall Steering Committee meeting of March 18, 2021, be adopted. 5.General Business & Reports 6.Closed Session Proposed Resolution #3 Moved by: Seconded by: THAT the Town Hall Steering Committee moves into closed session to discuss: a trade secret or scientific, technical, commercial, financial or labour relations information, supplied in confidence to the municipality or local board, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization. 7.General Business & Reports 7.1 Space Needs Study- Operations- Carlos Reyes 7.2 Employee Survey Results- Kyle Pratt 8. Round Table 9. Next Meeting 10. Adjournment Proposed Resolution #4 Moved by: Seconded by: THAT the April 14, 2021 Town Hall Steering Committee meeting be adjourned at _____ p.m. The Corporation of the Town of Tillsonburg Town Hall Steering Committee Meeting March 18, 2021 11:30 a.m. Hybrid Meeting- 200 Broadway, 2nd Floor Council Chambers & Electronic Meeting MINUTES Present: John Veldman, Rick Strouth, Councillor Esseltine, Councillor Luciani, Jesse Goossens , Mayor Molnar (12:00 p.m.) Staff: Kyle Pratt, CAO; Ian McKenzie, General Manager; Carlos Reyes, Director of Operations & Development; Geno Vanhaelewyn, Chief Building Official; Sheena Pawliwec, Director of Finance; Cephas Panschow, Development Commissioner (11:54 a.m.), Laura Pickersgill, Executive Assistant Regrets: Andrew Gilvesy, Chris Baird, Director of Recreation, Culture & Parks 1. Call to Order The meeting was called to order at 11:39 a.m. 2. Adoption of Agenda Resolution #1 Moved by: Rick Strouth Seconded by: Councillor Luciani THAT the agenda as prepared for the Town Hall Steering Committee meeting of March 18, 2021, be adopted. Carried 3. Disclosures of Pecuniary Interest and the General Nature Thereof There were no disclosures of pecuniary interest declared. 4. Adoption of Previous Minutes Resolution #2 Moved by: Councillor Esseltine Seconded by: Councillor Luciani THAT the Minutes as prepared for the Town Hall Steering Committee meeting of February 10, 2021, be adopted. Carried 5. General Business & Reports 5.1 Space Needs Study (Administration/Operations) Kyle noted that in the previous Space Needs Study there was not any consideration included for the Operations Departments. Additionally, Carlos indicated that staff are working with a consultant to retrieve a 20 year outlook space needs study for the Operations Departments with incorporation of the Hydro Department and Parks and Recreation Staff. It was discussed that there is inadequate working space for staff at the Community Centre. Some staff members are placed behind bleachers whereas an analysis can be beneficial to determine if there is a better place to locate the employees and be able to better utilize this kind of space to better serve the public. This study will look at options for utilizing the current space at 20 Spruce Street as well as a new facility. Staff wish to have the results back from this study in one month. 5.2 Space Needs Study (10 Lisgar Ave) Ian was able to analyze the smallest footprint possible required for the Hydro Department and this information has been provided to the consultant. 5.3 Draft Employee Survey Members were asked for their feedback on the draft employee survey. It was noted that the intent of this survey is to retrieve information at this point and is not a promise by the Town to change working arrangements. Feedback included: • Reword question #7 to include requirements for greater internet speeds • Rew ord question #21 to include answer choices: insufficient, adequate, or too much space Members were asked to provide any final feedback to Laura by Monday, March 22 at 4:30 p.m. 6. Closed Session Resolution #3 Moved by: Rick Strouth Seconded by: Councillor Esseltine THAT the Town Hall Steering Committee moves into closed session to discuss: a trade secret or scientific, technical, commercial, financial or labour relations information, supplied in confidence to the municipality or local board, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization. Carried 7. General Business & Reports No further discussions. 8. Round Table No updates. 9. Next Meeting To be determined. 10. Adjournment Resolution #4 Moved by: Rick Strouth Seconded by: Jesse Goossens THAT the March 18, 2021 Town Hall Steering Committee meeting be adjourned at 12:53 p.m. Carried Fleet LightDutyBay1253 SQF RoadsBay1440 SQF Dan'sOffice185 SQF Jeff'sOffice175 SQF David'sOffice175 SQF Women'sWashroom220 SQFMen's Washroom350 SQF Locker/ Change Room500 SQF P/CRoom87 SQF Mech.Room95 SQF LeadTouchdown50 SQF Water OpenOffice 470 SQF WaterStorage820 SQF BrineFillSta�on Salt3600 SQF1978 Tons Ves�bule Lunch Room800 SQF Mee�ng Room671 SQF Water LockerRoom322 SQF TrafficControlDevicesStorage407 SQF RoadsStorage416 SQF Pavement MarkingStorage578 SQF Sign Room392 SQF WashBay1480 SQF WeldBay907 SQF Sand530 SQF GeneralStorage458 SQF Fuel IslandCarlos'Office207 SQF HydroOffice175 SQF Hydro Office175 SQF OpenOffice944 SQF Parts Storage500 SQF TransitOffice175 SQF ParksSupervisorOffice175 SQF Dave'sOffice175 SQF Tracy's Office175 SQF ServiceArea100 SQF 114'-7"82'-0"ShopArea480 SQF80'-0"100'-0"15'-8" 19'-6"18'-0"41'-0"64'-1 1/2" 36'-0"40'-0"25'-0" RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF HeavyDutyBay1560 SQF HeavyDutyBay1480 SQF HydroBay1566 SQF WaterBay1566 SQF 18'-0"26'-6"65'-1"100'-0"MechanicsOffice295 SQF 29'-0"72'-0" Pit 12'-0" 13'-0" 48'-11 1/8" ParksBay680 SQF ParksBay680 SQF 108'-3 1/2" HydroOffice200 SQF HydroStorage1900 SQF(2 Levels)80'-0""0-'682 PHASE 1 - SALT FACILITY, 7200 SQF PHASE 2 - FLEET ADDITION, 9334 SQF PHASE 3 - ADMIN & ROADS RENO, 12,741 SQF PHASE 4 - HYDRO, PARKS & WATER, 10,587 SQFEXISTING BUILDING, 15,366 SQF 135 George St N Suite 200, Cambridge | E. info@fabrikarchitects.ca | P. 519-743-0608 www.fabrikarchitects.ca20 Spruce St Concept Plan 'A' TEERTS ERUTUF 'A' TEERTS Pit WashBay730 SQF WeldBay830 SQF Parts Storage790 SQF Dave'sOffice175 SQF Tracy's Office165 SQF ServiceArea100 SQF 82'-0"80'-0"20'-0" HeavyDutyBay1560 SQF HeavyDutyBay1480 SQF MechanicsOffice215 SQF File Room90 SQF LightDutyBay1230 SQF LightDutyBay1230 SQF ShopArea467 SQF 18'-0" RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF RoadsBay1440 SQF David'sOffice175 SQF Water OpenOffice 383 SQF WaterStorage650 SQF WaterLockerRoom455 SQFGeneralStorage400 SQF 60'-0"15'-8" WaterBay940 SQF WaterBay940 SQF WaterBay940 SQF Salt3600 SQF1978 Tons TrafficControlDevicesStorage407 SQF RoadsStorage416 SQF PavementMarkingStorage578 SQF Sign Room392 SQF Sand530 SQF 40'-0" 18'-0" 20'-0"40'-0"110'-0"80'-0" Dan'sOffice175 SQF Jeff'sOffice175 SQF Mech.Room132 SQF LeadTouchdown94 SQF Ves�bule Lunch Room905 SQF Mee�ng Room687 SQF Carlos'Office200 SQF TransitOffice175 SQF Training Room605 SQF HydroOpen Office670 SQF Manager'sOffice175 SQF ParksOffice175 SQF Parks OpenOffice620 SQF Parks Bay1440 SQFHydro Bay1440 SQFHydro Bay1440 SQF Storage188 SQF P/CRoom96 SQF Office150 SQF Office150 SQF HydroStorage1295 SQF HydroStorage752 SQF 211'-0"125'-0" 80'-0"45'-0"135'-6" 578'-0 1/4"319'-9 1/2"30'-0" 30'-0" BrineFillSta�on ROADS - 18,640 sqf HYDRO - 5986 sqf PARKS - 1476 sqf WATER - 4960 sqf FLEET - 10,250 sqf ADMIN - 6804 sqf 135 George St N Suite 200, Cambridge | E. info@fabrikarchitects.ca | P. 519-743-0608 www.fabrikarchitects.caVIP Site Concept Plan Space Needs Study- Staff Survey Tillsonburg Town Council established the Town Hall Steering Committee in 2015 to explore options for a new Town Hall. The Committee consisted of members of Council, staff and members of the public. Through this process, Council directed staff to obtain proposals for a Design, Build and Leaseback Option for a new Town Hall. In December 2019, the Committee presented three proposals to Council, however, all of the proposals were well in excess of the benchmark budget provided by Council and the process was terminated. In 2020, the Committee was reinstated with three members of Council, four members of the public and supported by additional staff members . The new Committee has been tasked with providing Council further options for a new Town Hall Space and the Committee would like to update the Space Needs Study that was done in 2016 as part of the original research process . By updating this study, it will help guide the recommendation that the Committee makes to Council regarding a new Town Hall Space. Ultimately, the decision will be Council’s to determine how working arrangements will be established for members of staff in the future. Please submit your responses no later than April 9 at 10:00 a.m. Definitions: In light of the shift in work options made available in response to the pandemic, the Town Hall Steering Committee would like to incorporate potential impacts of employee preferences for working in the new Town Hall Design. As such, we are pr oviding definitions for the various type of flexible work options to help employees understand these options better. “Dedicated Workspace” is a space allocated for your own personal use and would not be shared with anyone else. “Office Work” – This would be reverting back fully to the pre-pandemic working model where employees are expected to show up for work at an office every day. “Remote Work” – This refers to working in a different location other than a municipal facility. This model can also be referred to as a work from home or work from anywhere model. “Hybrid Model” –Employees could work several days a week remotely but also come in to the office for regularly scheduled times or for meetings “Hoteling” Desk Space involves pre-booking and checking in to access a space, much like at an actual hotel. Regardless of the occupancy of desk usage, a person still has to check in via a central booking to access their spot. “Hot D esking” is more free-wheeling. It is based in an unassigned desk concept, but the execution is first-come, first-served. If any em ployee sees an open space, they are welcome to claim it as their own and get to business —no reservation required. Please provide feedback to the following questions: Employee Information 1. Is your job primarily administrative or operational in nature? a. Administrative: ___ b. Operational:___ 2. Which department do you work in? ___ Building & By-Law ___ Finance ___ Corporate Services ___ Human Resources ___ Fire ___ Hydro ___ Public Works ___ Engineering ___ Water/Wastewater ___ Recreation Programs & Services ___ Culture & Heritage ___ Parks & Facilities 3. What is your position title? Work from Home Option 4. Does your job allow you to work from a remote workplace? ___ yes ___ no 5. If yes , would you prefer to work from a remote workplace? ___ yes ___ no ____ part of the time ___ not applicable (unable to work remotely) Work Remotely 6. If you are currently working remotely, how satisfied are you with your current remote work arrangements? (1- Very Satisfied, 2- Satisfied, 3- Neutral, 4- Dissatisifed, 5 Extremely Dissatisfied) _____ Please list your ranking. ___ unable to work remotely 7. If yes, do you feel that you are equally or more productive working remotely? ___ equally productive ____ more productive ___ less productive ___ not applicable (unable to work remotely) 8. Could you permanently maintain your current remote work arrangements? ____ yes ____ no ____ not applicable (unable to work remotely) 9. If yes, how are you finding your hours of work (Check all that apply)? ___Working more hours per week ___Working the same amount of hours per week ___Working less hours per week ___Working irregular hours per week 10. How many days of the week could you work remotely? ___ 1 ___ 2 ___ 3 ___ 4 ___ 5 ___ 0 11. How many days of the week would you prefer to work remotely? ___ 1 ___ 2 ___ 3 ___ 4 ___ 5 ___ 0 ___ not applicable (unable to work remotely) Technology 12. What kind of technology, tools and resources do you currently have to be able to work remotely, efficiently, effectively and comfortably? ___ (Desktop) ___ Laptop ___ Monitor Stands ___ Webcam ___ Microphone ___ Headphones ___ Desk ___ Chair ___ Keyboard/Mouse ___ Telephone Access (Telephone, phone software) ___ Mobile Phone ___ Internet Access ___ Printer ___ Scanner ___ Fax Machine ___ Paper Shredder ___ Office Supplies (pens, paper, stapler, paper clips, scissors, post it notes, etc .) ___ Other: _____________________________________________________ ___ Not applicable (unable to work remotely) 13. What additional kind of technology, tools and resources would you require to be able to work remotely? ___ Desktop ___ Laptop ___ Monitor Stands ___ Webcam ___ Microphone ___ Headphones ___ Desk ___ Chair ___ Keyboard/Mouse ___ Telephone Access (Telephone, phone software) ___ Mobile Phone ___ Internet Access ___ Higher Internet Speed Access ___ Printer ___ Scanner ___ Fax Machine ___ Paper Shredder ___ Office Supplies (pens, paper, stapler, paper clips, scissors, post it notes, etc.) ___ Other: _____________________________________________________ ___ Not applicable (unable to work remotely) ___ None of the above- I have what I need 14. If you are working remotely, would you expect to be reimbursed for items such as : internet data plan, office furniture? ___ yes 15. if yes, what would be a reasonable amount to be compensated (allowance) or would you prefer a full cost recovery (payable by receipt/proof of purchase)? _____________________________________________________________ 16. If yes, what items would you want to be reimbursed for? ___ Telephone Access (telephone, phone software) ___ Mobile Phone ___ Internet Access ___ Higher Internet Speed Access (upgraded internet access) ___ Printer ___ Scanner ___ Fax Machine ___ Paper Shredder ___ Office Supplies (pens, paper, stapler, paper clips, scissors, post it notes, etc.) ___ Other: _____________________________________________________ ___ Not applicable (unable to work remotely) 17. If the Corporation made a decision that employees who are approved to work remotely must establish their own dedicated workspaces , at their cost, would you still want to work remotely? Yes___ No___ Barriers 18. What kind, if any, barriers c ould arise from working remotely? ___ Lack of available tools , if yes: what tools would you be lacking: ______________________________________________________ ___ Lack of available technology, if yes, what technology would you be lacking: _______________________________________________ ___ Lack of available resources , if yes, what resources would you be lacking: _______________________________________________ ___ Unstable or unreliable inter net connectivity ___ No ergonomically friendly work station ___ Insufficient space to set up a proper workstation ___ Collaborating with team members ___ Difficulty communicating with co-workers ___ If you are a supervisor/manager, training on how to effectively enable and monitor team productivity ___Yes ___No ___N/A ___ Other: _____________________________________________________ ___ Not applicable (unable to work remotely) ___ None of the above (I will not have any barriers) Advantages 19. What kind, if any, pros do you feel would arise from working remotely? ___ Custom environment (ability to choose your own space with your preferred needs such as access to natural lighting) ___ Comfortable clothing ___ Less distractions ___ Reduced Commuting Time/Costs ___ Decreased operating and capital expenses for the corporation (i.e. Size of Building) ___ Environmental Factors (ie. Reduction in greenhouse gas emissions , less paper usage, reduced power consumption, decreased consumption of fossil fuels , lessened impact on infrastructure, etc.) ___ More flexibility in hours ___ Better work-life balance ___ Decreased sick time and absenteeism ___ Increased productivity/performance ___ Improved employee morale, retention, and attraction ___ Improved access to services through digital channels ___ Other: _____________________________________________________ ___ Not applicable (unable work remotely) ___ None of the above Disadvantages 20. What kind, if any, disadvantages do you feel could exist from working remotely? ___ In adequate space ___ Too many distractions ___ More expenses ___ Decreased productivity/performance ___ More stressful environment ___ Inability to separate work life from home life ___ Decreased employee morale, retention and attraction ___ Social isolation ___ Difficulty communicating with co-workers ___ Other: _____________________________________________________ ___ Not applicable (unable to work remotely) ___ None of the above In-Person Office Spaces “Dedicated Workspace” is a space allocated for your own personal use and would not be shared with anyone else. “Office Work” – This would be reverting back fully to the pre-pandemic working model where employees are expected to show up for work at an office every day. “Remote Work” – This refers to working in a different location other than a municipal facility. This model can also be referred to as a work from home or work from anywhere model. “Hybrid Model” –Employees could work several days a week remotely but also come in to the office for regularly scheduled times or for meetings “Hoteling” Desk Space involves pre-booking and checking in to access a space, much like at an actual hotel. Regardless of the occupancy of desk usage, a person still has to check in via a central booking to access their spot. “Hot D esking” is more free-wheeling. It is based in an unassigned desk concept, but the execution is first-come, first-served. If any em ployee sees an open space, they are welcome to claim it as their own and get to business —no reservation required. 21. If you were enrolled in a remote work model, would you be fine with shar ing a workspace (office and/or workstation) with other employee(s) for the occasional times when you were working in the office? ___ yes ___ no ___ no preference ___ not applicable 22. If yes, what kind of shared workspace would you require? ___ Office (personal) ___ Workstation- Hoteling Desk Space ___ Workstation- Hot Desking ___ No preference ___ Other, please list (ie. vehicle, recreational amenity): _______________ ___ Workstation (personal) ___ Not applicable 23. If no, what kind of fixed in-person dedicated workspace do you require? ___ Office ___ W orkstation ___ No preference ___ Other, please list (ie. Vehicle, recreational amenity):_________________ 24. Do you require in-person meeting spaces? ___ yes ___ no 25. If yes, how often would you require these meeting spaces? ___ daily ___ 2-4 times a week ___ once a week ___ once a month ___ less than once a month ___ not applicable 26. If you require daily meeting spaces, how many hours per day would you typically require a meeting space? ____ Please list approximate hours 27. If you require meeting spaces, typically how many people do you require space for? ___ 2 people ___ 3-4 people ___ 5-10 people ___ 11-15 people ___ 16-20 people ___ more than 21 people ___ not applicable 28. What kind of storage space do you require? ___ Private physical storage space ___ Shared physical storage space ___ None required 29. If you do require storage space, how much space do you require (ie. small cabinet, multiple cabinets, storage vault)? ____ Please list the amount of storage you require: ________________________________________________________________ Town Hall 30. How important do you believe it is to consolidate employees into a centralized location(s)? (5 very important, 4 important, 3 somewhat important, 2 not important 1 neutral) ___ Please list your ranking. 31. For a future consolidated administrative building, please check the options below that you feel would be preferable? ___ Existing building/space (no changes) ___ Expand Corporate Office (Town Centre Mall) ___ Expand Customer Service Centre ___ New Standalone building ___ Does not apply Operations 32. For a future consolidated operations building, please check the options below that you feel would be preferable? ___ Existing building/space (no changes) ___ Expand Operations Centre (20 Spruce Street) ___ Expand Customer Service Centre ___ New Standalone building ___ Does not apply Current Spaces 33. How do you feel that your current Town workspace and location is ? ___ insufficient ___ adequate ___ too much space 34. Why do you feel that your Town workspace and location is either adequate or inadequate? ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ 35. If you are currently working remotely, do you feel that your workspace and location is adequate? ___ yes ___ no ___ not applicable 36. Why do you feel your remote workspace and location is either adequate or inadequate? ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ 37. What do you like about your current workspac e in the office? ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ 38. What do you dislike about your current workspace in the office? ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Total Employees (FT/PT) 71 survey responses= 51% of staff took this survey Total Admin 69 43 admin responses= 62.3% admin staff took this survey Total Operations 26 operations responses= 37% of operations staff took this survey 63% 37% STAFF WHO TOOK THE SURVEY Administrative Operational 0 2 4 6 8 10 12 14 16 Parks & Facilities Water/Wastewater Fire Public Works Culture & Heritage HR Hydro Engineering Recreation Programs & Services Building & By-Law Finance Corporate Services Which department do you work in? Administrative 79% 21% DOES YOUR JOB ALLOW YOU TO WORK FROM A REMOTE WORKPLACE? Yes No 28% 8%64% IF YES, WOULD YOU PREFER TO WORK FROM A REMOTE WORKPLACE? Yes No Part of the Time 58%27% 9% 6%0% IF YOU ARE CURRENTLY WORKING REMOTELY HOW SATISFIED ARE YOU WITH YOUR CURRENT REMOTE WORK ARRANGEMENTS? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 48%52% 0% IF YES, DO YOU FEEL THAT YOU ARE EQUALLY OR MORE PRODUCTIVE WORKING REMOTELY? Equally Productive More Productive Less Productive 88% 12% COULD YOU PERMANENTLY MAINTAIN YOUR CURRENT REMOTE WORK ARRANGEMENTS? Yes No 42% 55% 3% IF YES, HOW ARE YOU FINDING YOUR HOURS OF WORK (CHECK ALL THAT APPLY)? Working more hours/week Working the same hours/week Working less hours/week 54% 5% 12% 5% 2% 22% HOW MANY DAYS OF THE WEEK COULD YOU WORK REMOTELY? 5 days 4 days 3 days 2 days 1 day 0 days 23% 26% 37% 5% 6%3% HOW MANY DAYS OF THE WEEK WOULD YOU PREFER TO WORK REMOTELY? 5 days 4 days 3 days 2 days 1 day 0 days 0 5 10 15 20 25 30 35 Desktop Laptop Monitor Stands Webcam Microphone Headphones Desk Chair Keyboard/Mouse Telephone Access Mobile Phone Internet Access Printer Scanner Fax Machine Paper Shredder Officer Supplies What kind of technology, tools and resources do you currently have to be able to work remotely efficiently, effectively and comfortably? 0 1 2 3 4 5 6 7 8 9 10 Desk Chair Keyboard/Mouse Printer Scanner Desktop Monitor Stands Webcam Fax Machine Internet Access/Higher Internet Speed Laptop Telephone Access Headphones Additional RAM Mobile Phone Second Monitor What kind of additional technology, tools and resources would you require to work remotely? If yes, what would be a reasonable amount to be compensated per month (allowance) or would you prefer a full cost recovery payable by receipt/proof of purchase? $50 per month-2 responses Internet should be based on a percentage 33% for internet and mobile phone (8hrs/24hrs), full cost recovery on equipment purchases $80 per month I think $40-$50/month 5 - 10% of my home internet bill - depending on the # of days a week I'm at home Full cost for office equipment like desk and partial cost for internet and mobile cost Full cost recovery- 3 responses possibly the difference between my current internet and a faster speed Same as employees who work remotely regularly 41% 59% IF YOU ARE WORKING REMOTELY, WOULD YOU EXPECT TO BE REIMBURSED FOR ITEMS SUCH AS: INTERNET DATA PLAN, OFFICE FURNITURE? Yes No 0 1 2 3 4 5 6 7 8 9 10 Telephone Access Internet Access Higher Internet Speed Printer Scanner Fax Machine Paper Shredder Other Office Supplies Mobile Phone If yes, what items would you want to be reimbursed for? 86% 14% IF THE CORPORATION MADE A DECISION THAT EMPLOYEES WHO ARE APPROVED TO WORK REMOTELY MUST ESTABLISH THEIR OWN DEDICATED WORKSPACES, AT THEIR COSTS, WOULD YOU STILL WANT TO WORK REMOTELY? Yes No If you selected lack of tools above, please list the applicable tools: -would like reimbursement for a desk and chair -no home office setup -need accessibility improvements to work station at home -require a different laptop to setup a second monitor If you selected lack of available technology above, please list the applicable technology: -slow internet with various downtime -hopefully my area will get fibre internet soon If you selected, lack of available resources above, please list the applicable resource s: -often need access to physical files -random stationary from time to time 0 2 4 6 8 10 12 14 16 Lack of tools Lack of available technology Lack of available resources No ergonomically friendly workstation Collaborating with team members Managers/Supervisor I will not have any barriers Difficulty communicating with co-workers Unstable/unreliable internet connectivity What kind, if any, barriers could arise for you from working remotely? 0 5 10 15 20 25 30 35 Custom Environment Comfortable Clothing Less Distractions Reduced Commuting Time/Costs Decreased operating/capital expenses for Corporation Environmental Factors More flexibility in hours Better work-life balance Decreased sick time and absenteeism Increased productivity/performance Improved employee morale, retetion and attraction Improved access to services through digital channels None of the above What kind, if any, advantanges do you feel could arise from working remotely? 0 2 4 6 8 10 12 14 16 More Stressful Environment Too Many Distractions Inadequate Space Decreased Employee Morale, Retention and Attraction More Expenses Difficulty Communicating with Co-Workers No disadvantages Inability to separate work life from home life Social isolation What kind, if any, disadvantages do you feel could exist for your from working remotely? 66% 26% 8% IF YOU WERE ENROLLED IN A REMOTE WORK MODEL, WOULD YOU BE FINE WITH SHARING A WORKSPACE (OFFICE AND/OR WORKSTATION) WITH OTHER EMPLOYEE(S) FOR THE OCCASIONAL TIMES WHEN YOU WERE WORKING IN THE OFFICE Yes No No Preference 50% 17% 23% 7%3% IF YES, WHAT KIND OF SHARED WORKSPACE WOULD YOU REQUIRE? Office (personal)Workstation- Hoteling No Preference Workstation (personal)Workstation- Hot Desking 18% 59% 23% IF NO, WHAT KIND OF FIXED IN-PERSON DEDICATED WORKSPACE DO YOU REQUIRE? Workstation Office No preference 70% 30% DO YOU REQUIRE IN -PERSON MEETING SPACES? Yes No 10% 14% 27% 28% 21% IF YES, HOW OFTEN WOULD YOU REQUIRE THESE MEETING SPACE(S)? Daily 2-4 Times a Week Once a Week Once a Month Less than Once a Month 15% 29% 14% 14% 14% 14% IF YOU REQUIRE DAILY MEETING SPACES, HOW ANY HOURS PER DAY WOULD YOU TYPICALLY REQUIRE A MEETING SPACE? 1 hours 1-2 hours 3 hours 1-5 hours 4 hours 8 hours 0 2 4 6 8 10 12 2 people 3-4 people 5-10 people 11-15 people More than 21 people If you require meeting spaces, typically how many people do you require space for? 48% 21% 31% WHAT KIND OF STORAGE SPACE DO YOU REQUIRE? Private Physical Storage Space Shared Physical Storage Space None Required 0 2 4 6 8 10 12 14 16 Multiple Cabinets Storage vault (marketing materials) Small Cabinet Large Cabinet Book Case Larger storage vault If you do require storage space, how many space do you require (i.e. small cabinet, multiple cabinets, etc.)? 44% 18% 28% 5%5% HOW IMPORTANT DO YOU BELIEVE IT IS TO CONSOLIDATE EMPLOYEES INTO CENTRALIZED LOCATIONS? Very Important Important Somewhat Important Not Important Neutral 0 5 10 15 20 25 30 New standalone building Expand Corporate Office (Town Centre Mall) Expand Customer Service Centre Existing building/space (no changes) For a future consolidated administration building, please check the options below that you feel would be preferable? 0 2 4 6 8 10 12 14 16 Expand Operations Centre (20 Spruce St) New standalone building Expand Customer Service Centre Exiting building/space (no changes) For a future consolidated operations building, please check the options below that you feel would be is preferable? Why do you feel that your Town workspace and location is either adequate or inadequate? no access to natural lighting, over crowded office space with too many cubicles, too many employees spread out among different facilities, space is outdated, cleanliness concerns with old carpet running throughout the office accessible, bright well functioning space Current Office allows meetings one on one easy access to customers and barrier free for customers Parking is sufficient, it's nice being in the mall for shopping, my office space is adequate From a Public perspective, having one location would be convenient (admin building) I have the space I need to properly perform my duties Private Office which is used by Billing Dept only Billing dept for hydro and water is essentially in a hallway. No privacy to speak with customers, and WAY TOO MANY distractions from other departments that are close by. crowded, busy, loud, too many interruptions, freezing cold in winter and summer, old desks, bad lighting I have lots of room for my desk and am able to physically distance with people if required The space I currently have allows me and our Aquatics Team to perform our jobs. The only short coming I believe is it's location. I would love to see our offices at the pool deck level so we could be more accessible to patrons and staff. I'm hoping our grant application is successful and this wish becomes a reality. small room with no window. currently adequate, but a bit tight 91% 9% IF YOU ARE CURRENTLY WORKING REMOTELY, DO YOU FEEL THAT YOUR WORKSPACE AND LOCATION IS ADEQUATE Yes No currently I have my own office dedicated office within the modern addition of the Museum The space meets my needs Desk is out in open for foot traffic. Unable to see out a window. Very noisy from machines in close proximity and from discussions at front counter with customers and by staff walking thru our area to get to photocopier, mailbox, other offices, etc. Difficult to focus and concentrate with everything going on and no privacy for conversations with customers by phone. Building is very dirty and does not get cleaned consistently. No permanent workspace available due to COVID restrictions. adequate space, isolated area, no windows makes it feel more isolating lack of privacy when making confidential phone calls, no room to meet with clients My regular workstation is in the open next to the Customer Service Area and it's very noisy. We have asked for years to have a change that would promote a quieter environment(walls). Performing data analysis takes concentration which is often broken or interrupted due to noise/traffic in the office. Where my desk is positioned, I basically sit in a hallway and there is a lot of foot traffic behind me. Office supplies seem to disappear from my drawers because my desk is very accessible to everyone Lots of space for what I require. Enough space for storage and one-on-one meetings Ergonom ically incorrect. Lack of cohesion with other departments. Truck Bay/Water and Hydro Material storage both inside and outside is bursting at the seams.. expected to keep items off the floor but no room to store items without being safety issue. We have outgrown the space to work efficiently. We are starting to run out of room in our comm centre. We are going to need some more room to be able to do our job adequately Adequate in terms of space (large cubicle area) but I must relocate to a boardroom for webinars and conference calls, or when work requires concentration (eg. writing) without noise distractions and interruptions adequate I'm able to perform my job with no barriers Doesn't provide enough in-office meeting space for 1 - 2 individuals, which, if available, would reduce requirements for shared meeting space. If working daily in the office, I prefer my own office for phone calls/meetings. Not a lot of space at TCC, we work with what we have, including hand me down furniture(desks, chairs etc.), offices are under stairs and in storage type areas. My office currently has all of the required storage, equipment and technology that I require to do my job. Some natural light would be nice. I like the location but I need more space to spread out to safely do my work. Why do you feel your remote workspace and location is either adequate or inadequate? access to natural lighting, custom environment, less distractions, able to be more productive working from home is perfectly fine with me It only been a short time, quiet no distractions I currently work at the dining room table. If I permanently work from home, I will need to set up an office somewhere else in my house. I have plenty of room at home plus if needed, I'm a short drive away form the Corporate office. I have the space I need to properly perform my duties I am currently using my own desk, filing cabinet and printer and have the space I need to set up everything that I need. I have all of the necessary tools to be able to work remotely in a dedicated office space. I am able to change locations, I have a standing desk at home and a window! The equipment I have at both locations is sufficient and I've purchased a desk to set up a private office space at home. I love the flexibility of working from home and on site. I enjoy the variety in my work environments right now. Both locations have their benefits. Internet is hit and miss, no access to ALL files. dedicated home office I have dedicated space, needs better chair/desk office area set-up in my home It is segregated from the main areas of my home, is quiet, and is just large enough for working needs. 60% 35% 5% HOW DO YOU FEEL THAT YOUR CURRENT TOWN WORKSPACE AND LOCATION IS? Adequate Insufficient Too Much Space I live 5 minutes away from office if I am needed to come in. My workspace is clean, quiet, with plenty of natural light. I am able to concentrate, and I am more productive. I feel comfortable. My mental health is better at my home office. Do not have to listen to negative chatter that tends to happen in the office. Quiet location, however lacks internet speed for some applications. There is no storage space and we have health & safety concerns (which have been brought to the board several times) with accessing our county products that we sell. location is private and quiet much of my job relies on review of large drawings, which are difficult to obtain working from home, and the demand of my job for frequent meetings with the development industry. Adequate. I am near a window which is important to me. I can control the lighting. Clean. Less exposure to germs/viruses. It's quiet which enhances concentration and increases accuracy. No wasted time travelling to work. Avoids travel in bad weather. No distractions or interruptions. IT support is important and I've had all my issues dealt with quickly. I don't have to share appliances, washrooms, and entering other shared office spaces is totally avoided. My lunch breaks involve more healthy eating habits. I'm ultimately more relaxed and therefore, more productive. When the weather is warm, I can sit comfortably outside without worry that a member of the public is going to invade our space at the picnic table or ask me work questions when I'm trying to take a break and clear my mind. I actually feel more pressure to get tasks completed to prove that I can successfully work from home. I have a dedicated area for a desk, chair and technology. Isolated from noise. Enough office space and lighting. I did work remotely for a week and found my home setup to be insufficient. My workspace was small and not ergonomic as I do not own a desk at this time. Not having access to the file shelf also made it difficult to assist customers, and I without a company phone I would've had to use my personal cell to contact customers. I have a dedicated office. complete set-up with fibre internet I have all resources available to me Have private office that is available some of the time. My space is private allowing me to conduct phone calls and virtual meetings without interruptions. I am set up near a window to allow for natural light. I have the majority of all required tools available, few interruptions, natural light. A larger laptop (screen) would be nice My workspace at home is great for the parts of my job I can do at home. What do you like about your current workspace in the office? Access to files Layout private office equipped with ergonomically correct furniture and access to large copier/scanner bright, open and collaborative space private, room for customer meetings , easy access to filing cabinets under lock and key Separate office space, same building as Customer Services, Taxes, Building Services I like being in the same location with the people I interact most with. Currently its a great work/life balance. Proximity to co-workers and resources Access to files, storage It is a personal office so I am not exposed to everyone. size of space, desk, location to others in the office, close to the Council Chambers Everything really... the equipment is great! I share an office with the full time team which is great for planning and customer service. Plus we really work as a unit because of our proximity to each other. Easy access to files, customer and employee questions proximity to my team, space, window Close to director and managers who I support administratively, c lose to others I confer with is centrally located within the site, has 2 windows and a door so privacy can be maintained when needed Larger desk space, storage of physical files, access to printer/scanner My current workspace at the office has changed since COVID. Our department is sharing an office. There are 4 of us and we rotate going into the office one week per month. This is an office with a door which is very helpful for stress levels and concentration. I am ok with sharing an office with thes e 3 people. Prior to COVID, quick access the other staff as information resources large enough to have private meetings with a staff member when required Close access to building department Seeing co-workers and catching up on what's happening in their lives. Due to the pandemic, I have been moved to an actual office with walls which helps with noise reduction. Otherwise, I am in an open area which is not beneficial to performing my job duties. I can currently close the door if it gets too noisy. Due to decreased in office traffic, noise hasn't been too much of a problem at present. This office is tucked in the back and reduces my interaction and potential exposure to germs. Good size, private for in person meetings Location, layout and office space Nice desk/window that opens/bright and spacious Coworker interaction. Double computer monitors. Lots of room to do my work - private Daylight It's private. If required to work in the office daily, I enjoy having my own office with natural light. Storage (cabinet), wall space for white boards & cork board. The toilet paper is supplied, I have two monitors, we have windows What do you dislike about your current workspace in the office? Interruptions No window no natural lighting, somewhat isolated feeling, carpet placed throughout None Air exchange in the building . See above Lack of natural light. I do miss interaction with colleagues. Brick walls, noisy, little privacy Interruptions I do come into contact with others entering the office and when using the printer, stuffing machine or mail machine. Also do not like the shared bathroom and kitchen. I am not comfortable in the office as my social circle is quite small and I do not like the risk of potential exposure, as I am diabetic and at high risk. Also I am an essential care give for my Mother at a nursing home so the less people I'm around the better. Lack of privacy, noisy with front counter distractions, constant traffic through our team area. Freezing cold, awkward, crowded, loud, bad lighting, too many interruptions No window, temperature isn't always ideal.... The only draw back is when I have meetings or phone discussions I would prefer not to share with the team. Which is why the time working at home as been extremely effective. No window. Too noisy. Do not feel safe as far as COVID goes. Too many people in the building and everyone using the same kettle/toaster/microwave, photocopier, door handles, punch clock, bathroom, etc. My actual workspace pre-covid is full of boxes and has been turned into a storage/coffee station. Too much clutter in the office. The office is not cleaned properly. location, no windows, proximity to program staff, not quite large enough for a small meeting area other town employees in engineering, who are key to my role, are located in a separate building which is very inconvenient. Since they moved to corporate, I have noticed increased complications in communications and a deterioration of the working relationship between building and engineering. The departments have become more 'silo-like' now that they work in separate buildings. Cleanliness is not to my standards (especially the washroom), too many people (potential increase in exposure to the virus), NOISY which interferes with concentration. Performing data analysis requires total concentration. Too many interruptions. It's too dark (insufficient lighting) and no view to the outside. I don't want to be near people right now due to the pandemic and therefore, spend my entire day in this one office; including most breaks and lunch times - no change of scenery. I don't like that the signage on the photocopy room hasn't been implemented and more than one person uses this room despite the 6 feet rule. There is no fresh air. Nothing Parking spaces and parking location. Ergonomically incorrect. Very uncomfortable works tations. Being far removed from stock area out back, have to walk a mile to get there and if guys need anything they have to walk to find me so often won't bother... if contractors/delivery personnel come in same it’s quite inconvenient. Being closer would enable me to keep better tabs on inventory as well. I feel so far removed. If my workstation was closer to the back area would be much better as when i am here i am back and forth to my desk a lot. Noise and distractions not suitable for working on projects or tasks that require concentration. Boardroom not always available to relocate. No complaints I like to set up I have Have to share with other family members during pandemic stay at home orders Nothing. many interruptions, not much natural light, not a fan of my desk. Sometime I am too close to the Main office when we are busy as well as when I am on the phone I have to keep my door shut to not interrupt each other. Fluorescent lights, shared office, frequent interruptions, not enough space to spread out Operations 37% 63% DOES YOUR JOB ALLOW YOU TO WORK FROM A REMOTE WORKPLACE? Yes No 18% 27% 55% IF YES, WOULD YOU PREFER TO WORK FROM A REMOTE WORKPLACE? Yes No Part of the Time 27% 9% 46% 0% 18% IF YOU ARE CURRENTLY WORKING REMOTELY HOW SATISFIED ARE YOU WITH YOUR CURRENT REMOTE WORK ARRANGEMENTS? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 50%50% 0% IF YES, DO YOU FEEL THAT YOU ARE EQUALLY OR MORE PRODUCTIVE WORKING REMOTELY? Equally Productive More Productive Less Productive 70% 30% COULD YOU PERMANENTLY MAINTAIN YOUR CURRENT REMOTE WORK ARRANGEMENTS? Yes No 46% 23% 16% 15% IF YES, HOW ARE YOU FINDING YOUR HOURS OF WORK (CHECK ALL THAT APPLY)? Working the same amount of hours/week Working more hours/week Working less hours/week Irregular hours 8%0% 7% 11% 4% 70% HOW MANY DAYS OF THE WEEK COULD YOU WORK REMOTELY? 5 days 4 days 3 days 2 days 1 day 0 days 10% 10% 0% 50% 10% 20% HOW MANY DAYS OF THE WEEK WOULD YOU PREFER TO WORK REMOTELY? 5 days 4 days 3 days 2 days 1 day 0 days 0 2 4 6 8 10 12 Desktop Laptop Monitor Stands Webcam Microphone Headphones Desk Chair Keyboard/Mouse Telephone Access Mobile Phone Internet Access Printer Scanner Office Supplies What kind of technology, tools and resources do you currently have to be able to work remotely efficiently, effectively and comfortably? 0 1 2 3 4 5 6 None- I have what I need Desktop Webcam Mobile Phone 2 Laptop Monitor Stands Headphones Printer Microphone Desk Office Supplies Scanner Chair Keyboard/Mouse Telephone Access Internet Access/Higher Internet Speed Fax Machine Paper Shredder What additional kind of technology, tools and resources would you require to work remotely? 0 2 4 6 8 10 12 Custom Environment Comfortable Clothing Less Distractions Reduced Commuting Time/Costs Decreased operating/capital expenses for Corporation Environmental Factors More flexibility in-hours Better work-life balance Decreased sick time and absenteeism Increased productivity and performance Improved employee morale, retention and attraction Improved access to services through digital channels None of the above What kind if any advantages, do you feel could arise from working remotely? If yes, what would be a reasonable amount to be compensated per month (allowance) or would you prefer a full cost recovery (payable by receipt/proof of purchase)? Full Cost Recovery Average data usage for 40 hours a week $30-$50 full cost recovery based on proof of purchase Typical internet usage for 40 hour workweek reimbursement ($20-25? per month?) 25% of Internet plan 40 hours per week over the 168 hrs per week. Plus consumables. 46% 54% IF YOU ARE WORKING REMOTELY, WOULD YOU EXPECT TO BE REIMBURSED FOR ITEMS SUCH AS: INTERNET DATA PLAN, OFFICE FURNITURE? Yes No 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 Internet Access Printer Higher Internet Speed Scanner Mobile Phone Office Supplies If yes, what items would you want to be reimbursed for? 50%50% IF THE CORPORATION MADE A DECISION THAT EMPLOYEES WHO ARE APPROVED TO WORK REMOTELY MUST ESTABLISH THEIR OWN DEDICATED WORKSPACES, AT THEIR COST, WOULD YOU STILL WANT TO WORK REMOTELY? Yes No If you selected lack of available technology above, please list the applicable tools: -headphones -required an updated laptop to access more software -laptop 0 1 2 3 4 5 6 7 Difficulty communicating with co-workers Unstable/unreliable internet connectivity No ergonomically friendly workstation Collaborating with team members Manager/Supervisors, training on how to effectively… I will not have any barriers Lack of tools Lack of technology Insufficient space to setup workstation Lack of available resources What kind, if any, barriers could arise for your from working remotely? 61% 31% 8% IF YOU WERE ENROLLED IN A REMOTE WORK MODEL WOULD YOU BE FINE WITH SHARING A WORKSPACE (OFFICE AND/OR WORKSTATION) WITH OTHER EMPLOYEE(S) FOR THE OCCASIONAL TIMES WHEN YOU WERE WORKING IN THE OFFICE? Yes No No Preference 56%33% 11% IF YES, WHAT KIND OF SHARED WORKSPACE WOULD YOU REQUIRE? Workstation (personal)Office (personal)Workstation- Hoteling Desk Space 67% 33% IF NO, WHAT KIND OF FIXED IN-PERSON DEDICATED WORKSPACE DO YOU REQUIRE? Office Workstation 78% 22% DO YOU REQUIRE IN -PERSON MEETING SPACES? Yes No 33% 10% 19% 33% 5% IF YES, HOW OFTEN WOULD YOU REQUIRE THESE MEETING SPACES? Daily 2-4/week Once a week Once a month Less than once a month 30% 40% 20% 10% IF YOU REQUIRE DAILY MEETING SPACES, HOW MANY HOURS PER DAY WOULD YOU TYPICALLY REQUIRE A MEETING SPACE? 1-2 hours 1 hour 2 hours 0.5 hours 0 1 2 3 4 5 6 7 8 9 2 people 3-4 people 5-10 people 11-15 people More than 21 people If you require meeting spaces, typically how many people do you require space for? If you require storage space, how many space do you require (i.e. small cabinet, multiple cabinets)? Small Cabinet- 3 Program equipment space Filing cabinet possibly multiple Clothes locker multiple cabinets - 2 Locker Court documents that are confidential my locker is fine Currently taking three closets in TCC, need to have equipment on hand at all times. 3 file cabinet plus desk storage 48% 33% 19% WHAT KIND OF STORAGE SPACE DO YOU REQUIRE? Private Physical Storage Space Shared Physical Storage Space None Required 41% 22% 15% 7% 15% HOW IMPORTANT DO YOU BELIEVE IT IS TO CONSOLIDATE EMPLOYEES INTO CENTRALIZED LOCATIONS? Very Important Important Somewhat Important Not Important Neutral 0 2 4 6 8 10 12 14 16 Existing Building/Space (no changes) Expand Corporate Office Expand Customer Service Centre New standalone building For a future consolidate administrative building, please check the options below that you feel would be preferable? Why do you feel that your Town workspace and location is either adequate or inadequate? Engineering Department utilizes many tool and supplies which are difficult to store in the annex. Engineering Department also has a split of office work and outside field work. A building with good access to safe parking for work vehicles is important. I'm close to department team members for communication purposes We do not have enough space for our employees 0 2 4 6 8 10 12 14 Existing Building/Space (no changes) Expand Customer Service Centre Expand Operations Centres New standalone building For a future consolidated operations building, please check the options below that you feel would be preferable? 44% 52% 4% HOW DO YOU FEEL THAT YOUR CURRENT TOWN WORKSPACE AND LOCATION IS? Adequate Insufficient Too Much Space Fleet vehicles no longer fit in existing layout, Fleet vehicles have become much bigger and heavier in size, can no longer safely operate and work on larger equipment in current footprint We have run out of storage space in this building Not enough space for equipment. Building does not allow for future growth. My workspace is on the opposite side of the building from metering material and storage which is not ideal too many people, not enough space centralized for our team. We’ve been in this building for 30+ years and we actually have adequate storage for our departmental needs Have my own office with locked door for court documents Need more space for units to be repaired, if one unit is in need of major repair the rest of the shop is not usable for repairs needed on other units Growing out of our space location is good - we are starting to outgrow our room/office Comfortable and close to department team members for communication purposes My Current space provides me with the space required to meet with staff, be able to look at drawings together and work on operational plans. I work in a building that meets our current work space needs. Our off work space is quite small and outdated. When customers visit there isn't aliquant space for private one-on-one conversations and can be interrupted by shop staff. We have out grown our work areas as well. Vehicles are outside and exposed to the elements, storage is sparse and no employee parking. We are also located far from our sites and have to travel more than we need too. I have room for what i need. it is inadequate because the small workspace and computer is shared with all part time and full time pool staff. workplace location is also used as an area for lunch which is OK most days, however a designated lunch room available for staff would be sufficient. Workplace location needs a good renovation clean up, which hopefully will be made possible with our grant! Why do you feel your remote workspace and location is either adequate or inadequate? Only work from home if required to do so. As mentioned above, a majority of Engineering duties take place outdoors within the Town therefore my office needs to be primarily in the Town. I am set up in my kitchen when working from home which is not ideal for access to office supplies (Printer, desk space, etc.) I am comfortable working from home It is adequate for the GIS portion of my job, not the metering (this requires me to be in person) lots of space, no distraction, improved efficiencies in work Need office - have people coming in all the time. Taxi licences, interviews etc. I have most of the tools required and am fortunate to have the tools that I didn't have given to me provided by parents I'm still drywalling my office at home so this is difficult to answer at this point. It will be awesome when I'm done. It has been delayed due to using the space for work. However, I'm working from the Town office as much as possible now. But the flexibility to work from home is nice when all meetings for a given day are virtual, then driving in to work for virtual doesn't make a lot of sense. I can get more done on those days during the time I would have been driving if I work from home. I c an work from my kitchen table. work place needs a good clean and every thing organized and decluttered. adequate What do you like about your current workspace in the office? 70% 30% IF YOU ARE CURRENTLY WORKING REMOTELY, DO YOU FEEL THAT YOUR WORKSPACE AND LOCATION IS ADEQUATE? Yes No Access to communicate with co-workers, office supplies and printers. Having natural sunlight (just moved to Rotary) location close to CSR and billing We can accommodate Fleet Team meetings in current office space and conduct daily hazard assessments prior to work day I like that it is quiet and far -removed from high traffic areas spacious and quiet my own office easy to communicate with the other communicator in the room Close to department team members, open communication about programs, administration, and having a window Lots of space. Yep! Yes. It is important to have this space for privacy with customers as well as be in an dust, dirt, exhaust free environment to complete desk duties. Central to most of Town Facilities, most of my job is going to multiple facilities for repairs, meet contractors. the desk The big desk is great, lots of room to see the pool What do you dislike about your current workspace in the office? Insufficient access to suitable equipment storage close to vehicle parking. Poor access to work vehicle. Not being in the same building with the Building Department, Water Department, and Public Works as we work closely together. Hearing others conversations on the phone. 3 of us share the Rotary room The building can be loud, and gets cold in the winter. Not enough space for everyone to work comfortably especially as we continue to add additional employees Office space is remote from shop area Needs to be more private. The distance from all metering materials and components not located in my home i dont Room is to small for when you have to upstaff on days, other cad in another room can't communicate with that dispatcher if upstaff on days happens, no break room, can only use training room when not in use. no more desk space, have to share work space with 12 other people (doesn't help with germs even when whipping down). the walls and desks are full - we are starting to outgrow the space Difficult to have confidential discussions with customers Town office cold, old, tired. There is an entrance to the shop that constantly is opened and closed. It can be a nuisance for customers when they are in the office. the lack of space, Can be a distracting area to get work done on busier days