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By-Law 2024-057 RZone Policy (2)HUMAN RESOURCES Policy HR-047: RZone Policy Approval Date: September 9, 2019 Approval Authority: Council, By-Law 4340 Effective Date: September 9, 2019 Next Scheduled Review Year: 2023 Department: Human Resources Last reviewed: September 9, 201 9 Revision Date/s: November, 2022 Schedules: Policy Statement: Page 1 of 11 Tillsonburg's properties include facilities such as corporate offices, council chambers, customer service centre, airport, museum, arenas, swimming pools, parks , skate parks, trails, community centre, sports fields, transit system and associated parking lots. These properties provide residents with opportunities to interact with Town staff for business purposes and to enjoy social and recreational activities in a safe and positive environment. Tillsonburg operates programs and properties that encourage public participation and is committed to ensuring the safety of all pa rticipants, spectators, volunteers and staff in accordance with the Occupiers' Liability Act, the Ontario Human Rights Code, The Occupational Health and Safety Act, the Trespass to Property Act, the Criminal Code, municipal by-laws and policies and other provincial legislation. Throughout Tillsonburg, many programs, services and facilities are operated and managed by community volunteers. Tillsonburg wants to ensure that they have the ability to volunteer in a safe and positive environ ment. The user groups or contract holders utilizing Tillsonburg's facilities and property must take PRIMARY responsibi lity for the behaviour of all individuals associated with their usage of the facility or property; th is includes the athletes, coaches, officials, spectators, volu nteers, renters and users. Purpose: The RZone Policy requi res persons using a Town facility, park, program or service to respect others and take responsibility in helping the Town maintain a safe and comfortable environment for all participants, spectators, patrons, volunteers and staff. They have the rig ht to expect that others will behave in a manner consistent with a safe and positive environment in public spaces. With this right comes the responsibility to be accountable for actions/behaviours that put the safety of others at risk. The RZone Policy helps to ensure that inappropriate behaviours are dealt with in an equitable and consistent manner. Page 2 of11 The Town of Tillsonburg will have zero tolerance for inappropriate behavior, violence, indecency, hate speech or vandalism within its programs or properties, and will take appropriate action where necessary to deal with these incidents. Scope: The policy applies to all Tillsonburg Properties (including indoor and outdoor facilities) and activities that are being conducted on all of the properties -both structured (permit issued) and unstructured (no permit issued) and to all patrons and guests. The policy also applies to any interaction in the workplace (telephone, email, in Town vehicles, worksites) as well as any interaction that is a result of employment with the Town (ie: an interaction with a client/patron outside of work hours).The aim of this policy is to ensure that measures are in place so that incidents of inappropriate behaviour, violence, indecency, or vandalism do not occur on its properties. Circumstances not addressed in this policy or exceptions to this policy will be addressed on a "case by case" basis. Policy Goals: 1. To provide a comfortable, respectful and safe environment for patrons and guests of the Towns programs, services and properties. 2. To provide a comfortable, respectful and safe work environment for Town of Tillsonburg staff and volunteers. This policy will be applied in coordination with Tillsonburg,s respect in the workplace, workplace harassment and violence policies. 3. To recognize and meet the needs of all Tillsonburg programs, services and properties to implement zero tolerance when dealing with inappropriate public conduct on Tillsonburg property. 4. To reduce or eliminate violence on town properties, both indoor and outdoor. 5. To increase the level of awareness of users regarding appropriate behaviour and the importance of a positive and supportive environment. 6. To ensure that wireless internet connections in Town of Tillsonburg facilities are used in keeping with the respectful and decent tone of a public facility used by children and families. 7. To outline the process that will be implemented to address inappropriate behaviour, violence, vandalism and the inappropriate use of technology. Definitions: Community Volunteer a) A representative of a community hall group; b) A representative of a field management group; or c) A representative of a community group sponsoring a recognized Town of Tillsonburg special event. Contract Holder a) An individual who assumes personal responsibility for the contract; b) Designated representative of a recognized minor or junior sports association; or c) Legal entity or corporation. Page 3 of11 Harassment For the purpose of this policy, harassment is defined as engaging in a course of vexatious comment or conduct that is known or ought reasonably to be known to be unwelcome" as defined by the Ontario Human Rights Code and covered by the Town of Tillsonburg's Workplace Violence and Workplace Anti-Violence, Harassment and Sexual Harassment Policies. Inappropriate Behaviours and/or Violence For the purposes of this policy, the definitions of inappropriate behaviour and/or violence, inappropriate use of technology and vandalism include but are not limited to: • Refusal to abide by specific program or facility rules and any contravention of Town by-laws, policies or procedures • Verbal assaults (profanity and/or loud verbal assaults including racial or ethnic slurs, directed at participants, spectators, referees, staff and volunteers) • Threats or attempts to intimidate • Hate speech • Throwing of articles in a deliberate or aggressive manner • Aggressive approaches to another individual • Attempts to goad or incite violence in others • Physical striking of another individual • Theft of property • Vandalism • Harassment • Possession of weapons • Participation in any illegal act on Town of Tillsonburg Property (i.e. drugs, drinking, use of tobacco products in areas designated tobacco free, etc.) Inappropriate Use of Technology For the purposes of this policy, inappropriate use of technology includes but is not limited to: • Using technology devices to photograph images of participants, spectators, Town of Tillsonburg staff or volunteers without their express written consent using technology device(s) for illegal or criminal purposes. • Invading or attempting to invade another person's privacy • Sending or receiving documents, websites or pages that contain lewd, illegal or offensive materials via internet. • Viewing, producing or exhibiting lewd, illegal or offensive materials, either hard copy or using technology devices. • Sending or creating viruses, worms and other invasive computer programs • Hacking or other unauthorized access or attempts thereof • Illegal downloading or copying software or data. • Inappropriate comments on the Town of Tillsonburg social media sites HUMAN RESOURCES Policy HR-047: RZone Policy Approval Date: September 9, 2019 Approval Authority: Council, By-Law 4340 Effective Date: September 9, 2019 Next Scheduled Review Year: 2023 Department: Human Resources Last reviewed: September 9, 201 9 Revision Date/s: November, 2022 Schedules: Policy Statement: Page 1 of 11 Tillsonburg's properties include facilities such as corporate offices, council chambers, customer service centre, airport, museum, arenas, swimming pools, parks , skate parks, trails, community centre, sports fields, transit system and associated parking lots. These properties provide residents with opportunities to interact with Town staff for business purposes and to enjoy social and recreational activities in a safe and positive environment. Tillsonburg operates programs and properties that encourage public participation and is committed to ensuring the safety of all pa rticipants, spectators, volunteers and staff in accordance with the Occupiers' Liability Act, the Ontario Human Rights Code, The Occupational Health and Safety Act, the Trespass to Property Act, the Criminal Code, municipal by-laws and policies and other provincial legislation. Throughout Tillsonburg, many programs, services and facilities are operated and managed by community volunteers. Tillsonburg wants to ensure that they have the ability to volunteer in a safe and positive environ ment. The user groups or contract holders utilizing Tillsonburg's facilities and property must take PRIMARY responsibi lity for the behaviour of all individuals associated with their usage of the facility or property; th is includes the athletes, coaches, officials, spectators, volu nteers, renters and users. Purpose: The RZone Policy requi res persons using a Town facility, park, program or service to respect others and take responsibility in helping the Town maintain a safe and comfortable environment for all participants, spectators, patrons, volunteers and staff. They have the rig ht to expect that others will behave in a manner consistent with a safe and positive environment in public spaces. With this right comes the responsibility to be accountable for actions/behaviours that put the safety of others at risk. The RZone Policy helps to ensure that inappropriate behaviours are dealt with in an equitable and consistent manner. Page 2 of11 The Town of Tillsonburg will have zero tolerance for inappropriate behavior, violence, indecency, hate speech or vandalism within its programs or properties, and will take appropriate action where necessary to deal with these incidents. Scope: The policy applies to all Tillsonburg Properties (including indoor and outdoor facilities) and activities that are being conducted on all of the properties -both structured (permit issued) and unstructured (no permit issued) and to all patrons and guests. The policy also applies to any interaction in the workplace (telephone, email, in Town vehicles, worksites) as well as any interaction that is a result of employment with the Town (ie: an interaction with a client/patron outside of work hours).The aim of this policy is to ensure that measures are in place so that incidents of inappropriate behaviour, violence, indecency, or vandalism do not occur on its properties. Circumstances not addressed in this policy or exceptions to this policy will be addressed on a "case by case" basis. Policy Goals: 1. To provide a comfortable, respectful and safe environment for patrons and guests of the Towns programs, services and properties. 2. To provide a comfortable, respectful and safe work environment for Town of Tillsonburg staff and volunteers. This policy will be applied in coordination with Tillsonburg,s respect in the workplace, workplace harassment and violence policies. 3. To recognize and meet the needs of all Tillsonburg programs, services and properties to implement zero tolerance when dealing with inappropriate public conduct on Tillsonburg property. 4. To reduce or eliminate violence on town properties, both indoor and outdoor. 5. To increase the level of awareness of users regarding appropriate behaviour and the importance of a positive and supportive environment. 6. To ensure that wireless internet connections in Town of Tillsonburg facilities are used in keeping with the respectful and decent tone of a public facility used by children and families. 7. To outline the process that will be implemented to address inappropriate behaviour, violence, vandalism and the inappropriate use of technology. Definitions: Community Volunteer a) A representative of a community hall group; b) A representative of a field management group; or c) A representative of a community group sponsoring a recognized Town of Tillsonburg special event. Contract Holder a) An individual who assumes personal responsibility for the contract; b) Designated representative of a recognized minor or junior sports association; or c) Legal entity or corporation. Page 3 of11 Harassment For the purpose of this policy, harassment is defined as engaging in a course of vexatious comment or conduct that is known or ought reasonably to be known to be unwelcome" as defined by the Ontario Human Rights Code and covered by the Town of Tillsonburg's Workplace Violence and Workplace Anti-Violence, Harassment and Sexual Harassment Policies. Inappropriate Behaviours and/or Violence For the purposes of this policy, the definitions of inappropriate behaviour and/or violence, inappropriate use of technology and vandalism include but are not limited to: • Refusal to abide by specific program or facility rules and any contravention of Town by-laws, policies or procedures • Verbal assaults (profanity and/or loud verbal assaults including racial or ethnic slurs, directed at participants, spectators, referees, staff and volunteers) • Threats or attempts to intimidate • Hate speech • Throwing of articles in a deliberate or aggressive manner • Aggressive approaches to another individual • Attempts to goad or incite violence in others • Physical striking of another individual • Theft of property • Vandalism • Harassment • Possession of weapons • Participation in any illegal act on Town of Tillsonburg Property (i.e. drugs, drinking, use of tobacco products in areas designated tobacco free, etc.) Inappropriate Use of Technology For the purposes of this policy, inappropriate use of technology includes but is not limited to: • Using technology devices to photograph images of participants, spectators, Town of Tillsonburg staff or volunteers without their express written consent using technology device(s) for illegal or criminal purposes. • Invading or attempting to invade another person's privacy • Sending or receiving documents, websites or pages that contain lewd, illegal or offensive materials via internet. • Viewing, producing or exhibiting lewd, illegal or offensive materials, either hard copy or using technology devices. • Sending or creating viruses, worms and other invasive computer programs • Hacking or other unauthorized access or attempts thereof • Illegal downloading or copying software or data. • Inappropriate comments on the Town of Tillsonburg social media sites Page 4 of 11 Regular User Sport Group Resident or non-resident sport organizations, that rent facilities on a weekly basis for the applicable sport season. Rzone Respect for yourself; Respect for others; and Responsibility for your actions. Staff Incident Review and follow-up staff shall mean the Manager of Human Resources and the Health & Safety Coordinator and Director of department that complaint falls under. All Rzone violation consequences must be approved by the department Director. RZone Appeals Committee Senior Leadership Team, Director of affected department excluded from Appeals Committee Vandalism For the purpose of this policy, vandalism is defined as the deliberate act of destruction or damage to Town of Tillsonburg owned property, buildings, or equipment. Examples of vandalism include but are .not limited to: • Glass breakage • Graffiti • Theft • Arson Enforcement Procedures: In accordance with the Occupiers' Liability Act, the Occupational Health and Safety Act, the Trespass to Property Act, the Criminal Code, municipal by-laws and policies and other provincial legislation, contract holders and community volunteers are authorized to initiate enforcement options at Town of Tillsonburg programs and properties. In the event that the contract holder or community volunteer cannot control the situation: 1. When possible, Town of Tillson burg facility staff will be asked for assistance; or 2. In the event that Town of Tillsonburg facility staff are not available, the contract holder and/or community volunteer will contact the Ontario Provincial Police (OPP) for assistance. When inappropriate behaviour, violence, vandalism or inappropriate use of technology is witnessed: 1. Assess situation to determine if policy should be enacted. 2. Request that the identified party, without jeopardizing one's safety, cease the inappropriate behaviour and/or violence immediately. 3. Advise the identified party that failure to cease the inappropriate behaviour, violence, vandalism or inappropriate use of technology that jeopardizes the safety of others or themselves, will result in police being called and advise they will be considered to be trespassing. Page 4 of 11 Regular User Sport Group Resident or non-resident sport organizations, that rent facilities on a weekly basis for the applicable sport season. Rzone Respect for yourself; Respect for others; and Responsibility for your actions. Staff Incident Review and follow-up staff shall mean the Manager of Human Resources and the Health & Safety Coordinator and Director of department that complaint falls under. All Rzone violation consequences must be approved by the department Director. RZone Appeals Committee Senior Leadership Team, Director of affected department excluded from Appeals Committee Vandalism For the purpose of this policy, vandalism is defined as the deliberate act of destruction or damage to Town of Tillsonburg owned property, buildings, or equipment. Examples of vandalism include but are .not limited to: • Glass breakage • Graffiti • Theft • Arson Enforcement Procedures: In accordance with the Occupiers' Liability Act, the Occupational Health and Safety Act, the Trespass to Property Act, the Criminal Code, municipal by-laws and policies and other provincial legislation, contract holders and community volunteers are authorized to initiate enforcement options at Town of Tillsonburg programs and properties. In the event that the contract holder or community volunteer cannot control the situation: 1. When possible, Town of Tillson burg facility staff will be asked for assistance; or 2. In the event that Town of Tillsonburg facility staff are not available, the contract holder and/or community volunteer will contact the Ontario Provincial Police (OPP) for assistance. When inappropriate behaviour, violence, vandalism or inappropriate use of technology is witnessed: 1. Assess situation to determine if policy should be enacted. 2. Request that the identified party, without jeopardizing one's safety, cease the inappropriate behaviour and/or violence immediately. 3. Advise the identified party that failure to cease the inappropriate behaviour, violence, vandalism or inappropriate use of technology that jeopardizes the safety of others or themselves, will result in police being called and advise they will be considered to be trespassing. Page 5 of 11 4. If the individual refuses to cease inappropriate activity, do not engage in arg ument or physical confrontation, call the police (9 11) and report the individual(s) immediately. 5. Advise authorized staff of the situation, if applicable. 6. Complete all aspects of the RZone Incident Form and submit to the Manager of Human Resources within three (3) business days of the incident. 7. Incident will be reviewed by Human Resources staff. 8. Follow up action will be taken and documented. Incident Review and Follow-up: This process will be administered by the Human Resources department upon receipt of an RZone Incident Report. 1. Staff w ill review the RZone Incident Form. As well, staff may view available video of the occurrence and follow up with interviews if necessary. 2. Staff will contact the Ontario Provincial Police to determine if a report has been filed and obtain any further information or details related to the in cident. 3. Should the in cident be associated with a contract holder or community volu nteer at the time of occurrence, staff will work with the contract holder or community volunteer to determine the details of the incident. 4. Staff (and the contract holder or community volunteer, if applicable) will meet with the individual(s) responsible for the inappropriate behaviour, violence, vandalism or inappropriate use of technology to review the suspension and issue the letter of suspension. Facil ity staff, co ntract holder and/or community volunteer and the police will be notified when applicable and copied regarding outcome of the investigation. 5. Shou ld the individual(s) choose not to meet, a letter of suspension will be sent by staff utilizing registered mail (if address is known). 6. Should the incident involve damages to a Town of Ti llsonburg facility or result in in creased maintenance, an invoice for recover of repair of damages, including materials and labour and an administrative fee will be charged . 7. There will be no reconsideration by the Town of Tillsonburg with respect to th e length of the suspension time given, unless new information becomes available. 8. Following the fifth (5th) anniversary of a reported incident, with no further contraventions of this policy, the individual's record will be expunged. Appeal Process: Individuals may appeal an RZone suspension by using the following process: 1. lndivid ual(s) wishing to appeal any disciplin ary measure may present their case in writing, electronically to clerks@tillsonburg.ca or in-person at 10 Lisgar Avenue, Tillsonburg, On N4G 5A5, accompanied with a mandatory $50 fee to the RZone Appeals Committee within 14 days of the decision. The fee will be refunded if the appeal is successful. 2. The RZone Appeals Committee will review the in consultation with the appropriate staff or organization, appeal and any decision made is final. Page 6 of 11 Education & Awareness: Town of Tillsonburg staff, along with community volunteers, will undertake a promotional and educational campaign aimed at raising awareness among parents, volunteers, spectators and general public of the RZone Policy and in particular, the importance of their role in creating a positive atmosphere when on Town of Tillsonburg properties. Initiatives will include: • Circulation of the policy to all facility rental contract holders and community having management agreements with the Town of Tillsonburg; • Signage/posters to be displayed on all Town of Tillsonburg properties; • The policy will be referenced in the Terms & Conditions section on all facility contracts and permits. • Regular user groups will be asked to update and amend their club's constitutions and/or code of conduct to reflect this policy. • Regular user groups will be asked to designate a person responsible for the implementation and administration of the Public Conduct on Town of Tillson burg Policy at each event; • Community volunteers will be asked to reference the policy in their organization newsletters/booklets/websites and will be provided with tools to help communicate to participants, parents and patrons. • Where possible, announcements will be made prior to all games regarding the policy and reporting of incidents • On an ongoing basis, staff will follow-up with representatives of organizations that have had incidents or been affected by this policy, to review the process and resulting consequences to ensure the policy is addressing inappropriate behavior in an effective manner; and • Staff will review the education and promotional campaign on an annual basis with community groups to ensure the policy remains effective. Prevention of Incidents In an effort to prevent inappropriate behaviour, violence, vandalism or inappropriate use of technology, community groups shall be requested to: • Ensure all participants, coaches and parents sign a Code of Conduct contract. • Ensure all spectators are aware of the RZone Policy. • Have a representative for each group or team on site who understands the terms of the policy. • In the event of an incident, advise without jeopardizing one's safety, identified party that there is a zero tolerance for inappropriate behaviour and they are contravening the RZone Policy. Staff will receive training on their roles and responsibilities as set out in the RZone Policy, and will be re-trained on an annual basis. Facility user groups and community volunteers will be notified of the updated policy. Staff will provide orientation sessions to ensure they are aware of and informed about Page 7 of 11 the updated policy and their role to ensure that all participants, spectators, volunteers and staff have the right to be safe and feel safe while attending a program or facility on Town of Tillsonburg property. Individual Reporting Details: Name of Person Reporting _ Department_ Position Date incident was reported _ Incident Information: Date Incident Information Location of Incident Participant(s} Involved: Complainant Name_ Address Phone Respondent Name _ RZone Incident Report extension Time Postal Code Address Postal Code Phone_ If there are more participants involved, please attach extra pages. Category (please check all that apply) Page 8 of11 □ Verbal assault o Possession of Weapons □ Threats o Use of alcohol or drugs □ Physical assault/harm □ Harassment □ Vandalism □ Theft of property Other (please specify in detail) Describe in detail what happened: Other relevant information: Who else was made aware of the incident? Name_ Address Postal Code Phone_ If there are more individuals involved, please attach extra pages. Page 9 of11 If another individual was made aware of the incident, how were they informed? □ In-person □ Phone □ Email Other (please specify in detail) Date the individual was informed: Please identify if another individual witnessed the incident. Name_ Address Postal Code Phone_ If there are more individuals who witnessed the incident, please attach extra pages. For Office Use Only: Action Taken (please check): □ Verbal Warning Date:_ □ Letter of Warning Date:_ □ Letter of Trespass Date: Appeal: □ No □ Yes Date: Outcome:_ Date File Closed: Name: Signature: Position: Personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25 and will be used for the purpose of aggregate statistical reporting, and allocation of staff and resources. This information will also be used for the promotion of programs or activities so that we can provide good customer service. Page 11 of11 RZone Enforcement Guidelines Behavior Conseguence Conseguence Conseguence Conseguence of 1st Of 2nd Of 3rd Of 4th Occurrence Occurrence Occurrence Occurrence Inappropriate Immediate 1 Month 3 Month 6 Month behaviour, ejection, Suspension Suspension Suspension non-violent followed by in nature: written warning Inappropriate Immediate 6 Month 3 Year behaviour ejection, Suspension Suspension with the police potential to contacted, incite followed by violence: written warning Inappropriate Immediate 3 Year 5 Year behaviour ejection, Suspension Suspension with physical police called, violence: 1 year suspension Vandalism Immediate ejection. Those identified as perpetrating vandalism will be required to pay 100% cost of repairs (including but not limited to materials, equipment, labour and administrative costs). A suspension may be applied. In the event that the individual(s) can't be identified, the contract holder will be held responsible and invoiced accordinQIY. The following chart represents guidelines and outlines the consequences for acts of inappropriate behaviour, violence, vandalism or inappropriate use of technology in Town of Tillsonburg programs and property. It is understood this does not include all types of inappropriate behaviour, violence, vandalism or inappropriate use of technology. Each incident will be reviewed based upon the information available at the time and that the consequences outlined below are guidelines and may be adjusted to reflect the severity of conduct and/or actions involved. Any restrictions/suspensions will apply to all Town of Tillsonburg programs, facilities and properties unless noted differently. Subsequent acts of inappropriate behaviour, violence, vandalism or inappropriate use of technology that will result in increased consequences may be reported to the Oxford OPP detachment, which may result in criminal charges. Below are examples of behaviours and examples of sequential consequences, however each incident will be reviewed individually.