02-010_Council Staff Relations Policy_20212-010
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COUNCIL AND BY-LAW
Policy 2 -010: Council-Staff Relations Policy
Approval Date: February 28, 2019
Approval Authority: Council, By-Law 4274
Effective Date: February 28, 2019
Next Scheduled Review Year: 2025
Department: Office of the Clerk
Last reviewed: 2021
Revision Date/s:
Schedules:
POLICY STATEMENT
The Town of Tillsonburg promotes a respectful and professional relationship and
workplace between Council Members and employees of the Town of Tillsonburg.
PURPOSE
This policy provides guidance on how the Town of Tillsonburg ensures a respectful,
tolerant and harassment-free relationship and workplace between Council Members
and employees of the Town of Tillsonburg.
SCOPE
The guiding principles contained in this policy shall apply to all municipal employees
and elected officials of the Town of Tillsonburg.
AUTHORITY
Section 270 of the Municipal Act, 2001, as revised by Bill 68, requires municipalities to
adopt and maintain a policy with respect to the relationship between elected officials
and municipal employees.
The Town Clerk shall be responsible for administering this policy.
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The CAO and Head of Council are responsible for receiving complaints and/or concerns
related to this policy.
DEFINITIONS
Chief Administrative Officer (CAO): the head of staff, as the only employee of
Council, manages the day-to-day work of staff as directed by Council.
Council: shall mean the members elected as the legislative body of the Town of
Tillsonburg.
Council Members: shall mean the Mayor, Deputy Mayor and the Councillors of the
Town of Tillsonburg.
Mayor: the head of Council and the Chief Executive Officer of the Town of Tillsonburg.
Staff: shall mean any full-time, part-time and contract workers employed by the Town of
Tillsonburg.
Town: shall mean The Corporation of the Town of Tillsonburg
IMPLEMENTATION PROCEDURE
1. Positive relationships between Council and Staff are essential to the provision of
public service excellence and effective governance in the Town of Tillsonburg.
Successful relationships involve mutual understanding of roles and
responsibilities, two-way communication, clarity in reporting relationships and
direction from Council to Staff through the CAO. These principles can be
achieved when high standards of conduct form the basis of all Council and Staff
interaction.
2. The role of Council is to govern. The role of staff is to advise, implement and
manage public service delivery. Council and staff work in partnership with one
another, while performing their respective roles. Although the roles of Council
and staff are distinct, they are interdependent, each one requiring the other to
fulfill the Town's mandate and purpose.
3. Members of Council and Staff Shall:
• Demonstrate a commitment to accountability and transparency among
Council and staff and with the general public;
• Demonstrate leadership by making sound decisions based on knowledge,
areas of expertise and sound judgment;
• Demonstrate a high degree of confidentiality, when required;
• Enhance public education about the political process by providing context
and process information about decision making;
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• Uphold the decisions of Council, regardless of personal opinion or belief,
and commit to the implementation of those decisions;
• Refrain from publically criticizing members of Council or staff; and
• Seek to achieve a team approach in an environment of mutual respect and
trust, with acceptance of the different roles in achieving Council's
objectives.
4. Respect for Time
Priorities and timelines must be respected by all members of Council and staff. It
is expected that all participants will be well prepared for meetings and will
prioritize appropriately, according to direction given by management or Council.
Staff will spend time on significant projects only once direction is given by
Council to do so.
It is expected that appointments will be made for meetings between staff
members and Council members in order to ensure that all parties are available
and prepared for the discussion.
5. Role of Members of Council (Mayor and Councillors):
• Seek to advance the common good of the community which they serve;
• Truly, faithfully and impartially exercise the office to the best of their
knowledge and ability;
• Govern and provide political direction;
• Act in a way that enhances public confidence in local government;
• Set strategic objectives and goals for the organization based on
consultation with staff and community members;
• Give direction to staff through resolution by Council as a whole;
• Govern the management of the organization through the CAO;
• Respond to concerns from the public and refer concerns to staff members
through the Mayor and CAO for action – elected officials do not have an
administrative managerial role in the day to day business of the
organization;
• Adhere to the Code of Conduct for Members of Council, Committees and
Boards and the oath of office sworn at the inaugural meeting of each term
of council; and
• Refrain from behaviour that could constitute an act of disorder or
misbehaviour; is an abuse of power or otherwise amounts to
discrimination, intimidation, harassment, verbal abuse, or the adverse
treatment of others; or prejudices the provision of a service or services to
the community.
6. It Is Expected That Council Members Will:
• Acknowledge that only Council as a whole has the capacity to direct staff
members, through the CAO, to carry out specific tasks or functions;
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• Refrain from using their position to improperly influence members of staff
in their duties or functions or to gain an advantage for themselves or
others;
• Refrain from publicly criticizing individual members of staff in a way that
casts aspersions on their professional competence and credibility;
• Request the CAO’s input prior to making important policy decisions;
• Direct questions or concerns regarding departmental activities to the CAO;
• Discuss issues with the CAO and advise staff of questions that may arise
prior to Committee or Council meetings whenever possible;
• Understand that their discussions with staff may be communicated and
that a member of Council cannot compel a member of staff to
confidentiality;
• Consult with the CAO prior to making commitments to agencies, groups,
citizens, or likewise.
7. Role of Members of Staff
• Provide timely reports to Council outlining factors that will assist in their
decision-making process and provide information based upon professional
expertise and good judgement, and free from undue influence from any
individual member or members of Council;
• Research policy issues as required;
• Implement Council’s decisions;
• Manage and identify the means for achieving corporate goals and
outcomes;
• Provide appropriate follow-up to Council inquiries and keep members of
Council up-to-date and informed, as appropriate – staff do not have a
political role;
• Refrain from behaviour that could constitute an act of disorder or
misbehaviour; is an abuse of power or otherwise amounts to
discrimination, intimidation, harassment, verbal abuse, or the adverse
treatment of others; or prejudices the provision of a service or services to
the community.
8. It Is Expected That Staff Members Will:
• Ensure that Council members are aware of any issues that may impact
upon their decision-making process;
• Management will ensure that the CAO is aware of any issues that may
impact upon the municipality and of ongoing activities in each department;
• The CAO will ensure that managers are aware of any issues that may
impact upon their departments;
• Respond to inquiries from Council members (through the CAO or Mayor, if
necessary) in a timely fashion, when appropriate during business hours
with the exception of emergencies.
• Present a professional opinion/recommendation in writing or in person, at
Council meetings or Committee meetings.
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• Notify Council members of changes to legislation and any unexpected
impacts of policy decisions through written material circulated
electronically or at a Council or Committee meeting; and
• Through the CAO, convey feedback to Council members who may be
unaware of existing policies or staff workload demands, and other related
issues.
9. Respectful Reporting Relationship
The formal relationship between staff and members of Council must be
respected to ensure that all members of staff and Council are treated equally.
There is a chain of command in place to deal with significant issues, and Council
members are encouraged to primarily direct questions and concerns to the
Mayor and/or CAO for their consideration. Any request for information from a
Council member that is not received and answered at a Committee or Council
meeting, may be received in writing and circulated in writing (i.e. email) to all
Council members.
10. Related Policies
This policy shall be read and applied in conjunction with the following corporate
documents, as updated from time to time:
• Council Code of Conduct
• By-Law 4173 Procedural By-Law
• 2-007 Use of Corporate Resources
• Town Personnel Policy
o Code of Conduct for Employees of the Town
o Respect in the Workplace
o Workplace Violence
11. Review
This policy shall be reviewed once per term of Council.