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191119 Transit MIN The Corporation of the Town of Tillsonburg Tillsonburg Transit Advisory Committee November 19, 2019 10:00 a.m. Suite 203, 200 Broadway, 2nd Floor MINUTES Present: Sherry Hamilton, Kathryn Leatherland, Councillor Pete Luciani, Lynn Temoin, John Verbakel, Cindy Allen, Carolijn Verbakel Regrets: Mayor Stephen Molnar, David Brown, Kevin DeLeebeeck, Director of Operations Staff: Alex Piggott, Transit Coordinator Laura Pickersgill, Legislative Services Coordinator 1. Call to Order The meeting was called to order at 10:01 a.m. 2. Adoption of Agenda Resolution #1 Moved by: Cindy Allen Seconded by: John Verbakel THAT the Agenda as prepared for the Tillsonburg Transit Advisory Committee meeting of November 19, 2019, be adopted. Carried 3. Disclosures of Pecuniary Interest and the General Nature Thereof There were no disclosures of pecuniary interest declared. 4. Adoption of Minutes of Previous Meeting Resolution #2 Moved by: Pete Luciani Seconded by: Lynn Temoin THAT the minutes of the Tillsonburg Transit Advisory Committee dated October 15, 2019, be approved. Carried 5. Presentations/Deputations Committee: Tillsonburg Transit Advisory Committee Page - 2 - of 4 Date: Tuesday, November 19, 2019 6. General Business & Reports 6.1. T:GO Transit 6.1.1. Action Item Summary 6.1.1.1. Monthly Pass Discussion was held regarding the security features being implemented on the monthly pass to deter fraudulent use of the pass. Staff will investigate if committee members are able to attend the orientation session with the new service provider. Staff to bring forward an updated version of pass with stipulations listed on the back. 6.1.1.2. Questionnaire The questionnaire is to be updated, including the following: question #6 to include text indicating to “click all options that apply”; question #8 “click all options that apply”; question #10 to be reworded to “is the bus generally on time?” and question #21 to add an open-ended comments section. Staff will arrange a delegation with Kathryn Leatherland through the Multi-Service Centre to provide the details on qualifications for a rider to partake in the Multi- Service Centre’s transportation system. 6.1.2. Fixed Route Service Comments It was noted that any concerns brought forward from the public should be directed to the Transit Coordinator for documentation. Concern was noted about the lack of accessibility with the stop notifications being too low in volume. 6.1.3. Ridership Stats Transit Coordinator indicated that presentations are occurring at senior’s residences throughout the Town to educate them on the transit system. Staff to coordinate with the Chair to set up a presentation at Harvest Retirement Centre. It was suggested that more outreach needs to occur to the businesses in Town, and specifically in the industrial area to promote use of the transit system. This initiative would encourage use at the end of riders work shifts to accommodate an extended service in the future. Kathryn Leatherland left at 11:04 a.m. Committee: Tillsonburg Transit Advisory Committee Page - 3 - of 4 Date: Tuesday, November 19, 2019 6.1.4. Christmas Saturday Bus Advertisement has taken place using social media, posters and the bus banner to promote the BIA funded Christmas Saturday Bus service. Staff to investigate having advertisements aired on the local radio station through a media release. 6.1.5. Communications and Marketing update Brochures are being consistently restocked at transit pass retail locations. An official launch of the transit system will be reviewed by the Committee in early 2020. Staff to add transit information to the community calendar at the local radio station. It was suggested that it be noted when advertising the transit system that local groups are invited to sponsor extended hours of the bus service. The Chair will reach out to Oxford Creative Connections for advertising using their marketing mediums. 6.1.6. Bus Stop Winter Maintenance The Transit Coordinator reviewed the memo prepared by the Manager of Public Works with respect to Bus Stop Winter Maintenance. It was noted that there is no official minimum maintenance standard for bus stops under the Provincial legislation. It was noted that the Town maintains the roads and sidewalks (including bus stops) following the provisions set out in the minimum maintenance standards. Staff are working with the Town’s lawyer to finalize the agreement for the bus stop at the Norfolk Mall. 6.2. Inter-Community Transit 6.2.1. RFP Transit Operations The RFP is currently on hold due to a request for expression of interest which closes at midnight on November 19, 2019 for the County of Middlesex. Staff will work with the MTO to amend the agreement with the Province in providing this service.It was mentioned that Council would encourage the Committee to appear as a delegation to address any concerns with this project. 7. Correspondence Committee: Tillsonburg Transit Advisory Committee Page - 4 - of 4 Date: Tuesday, November 19, 2019 8. Other Business A reminder will be sent out to all committee members during the agenda drafting process prior to agenda circulation. 9. Next Meeting Tuesday, December 17, 2019, at 10:00 a.m. 10. Adjournment Resolution #3 Moved by: John Verbakel Seconded by: Cindy Allen THAT the November 19, 2019 Tillsonburg Transit Advisory Committee meeting be adjourned at 11:42 a.m. Carried The Corporation of the Town of Tillsonburg Tillsonburg Transit Advisory Committee October 15, 2019 10:00 a.m. Suite 203, 200 Broadway, 2nd Floor MINUTES Present: Sherry Hamilton, Kathryn Leatherland, Councillor Luciani (Arrived at 10:08 a.m.), Lynn Temoin, John Verbakel, and Mayor Stephen Molnar. Regrets: Cindy Allen, David Brown, Carolijn Verbakel. Also Present: Kevin De Leebeeck, Director of Operations (Arrived at 10:37 a.m.) Amelia Jaggard, Legislative Services Coordinator Alex Piggott, Transit Coordinator 1. Call to Order The meeting was called to order at 10:04 a.m. 2. Adoption of Agenda Proposed Resolution #1 Moved by: Lynn Temoin Seconded by: Kathryn Leatherland THAT the Agenda as prepared for the Tillsonburg Transit Advisory Committee meeting of October 15, 2019, be adopted. Carried. 3. Disclosures of Pecuniary Interest and the General Nature Thereof There were no disclosures of pecuniary interest declared. 4. Adoption of Minutes of Previous Meeting Proposed Resolution #2 Moved by: Lynn Temoin Seconded by: John Verbakel THAT the minutes of the Tillsonburg Transit Advisory Committee dated September 17, 2019, be approved. Carried. 5. Presentations/Deputations Committee: Tillsonburg Transit Advisory Committee Page - 2 - of 3 Date: October 15, 2019 6. General Business & Reports 6.1. T:GO Transit 6.1.1. Action Item Summary Feedback was provided on the draft questionnaire which was sent to the committee to trial via Survey Monkey. It was suggested that there should be an option to input more than one payment type (i.e. cash and bus passes). Councillor Luciani arrived at 10:08 a.m. Staff to send out PDF version of the questionnaire for the Committee’s review. Staff noted that the finalized questionnaire will be made available on the Town website and social media pages, as well as promoted at ticket vendor locations. It was suggested to make paper copies of the questionnaire available on the T:GO bus. 6.1.2. Fixed Route Service Comments 6.1.3. Ridership Stats Ridership is starting to increase. Staff noted that information regarding alternative modes of transportation in Town has been posted on the Town website and made available on the T:GO pamphlet. Staff continue to offer presentations to local institutions to educate residents on the new system. 6.1.4. Christmas Saturday Bus Staff are soliciting sponsors through the Tillsonburg BIA until November 1, 2019, to support the Saturday T:GO bus service on November 30, December 7, 14, and 21, 2019. The Tillsonburg BIA has provided a sponsorship to cover the cost of extending the T:GO bus service on the evening of the BIA’s “Lighting of Lights” event in December. It was suggested that the T:GO bus should enter the Santa Clause Parade on November 16, 2019. 6.1.5. Communications and Marketing update Rogers TV has interviewed staff regarding T:GO. Staff will be interviewed again once there is more information available on the inter-community transit system. Committee: Tillsonburg Transit Advisory Committee Page - 3 - of 3 Date: October 15, 2019 Kevin De Leebeeck arrived at 10:37 a.m. 6.1.6. Bus Stop Winter Maintenance Staff noted that winter maintenance is completed in accordance with a hierarchy of importance starting with roads, sidewalks and then bus stops. If a bus stop has not been cleared adequately, the bus driver should utilize an adjacent cleared walkway when possible. 6.2. Inter-Community Transit 6.2.1. RFP Transit Operations The RFP closed on October 11, 2019. Staff will review the proposals and provide a recommendation to Council on Monday, October 28, 2019. 7. Correspondence 8. Other Business 9. Next Meeting Tuesday, November 19, 2019, at 10:00 a.m. at the Corporate Office in Suite 203, 200 Broadway, Tillsonburg, ON. 10. Adjournment Proposed Resolution #3 Moved by: Pete Luciani Seconded by: Lynn Temoin THAT the October 15, 2019 Tillsonburg Transit Advisory Committee meeting be adjourned at 10:45 a.m. Carried.