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2020-021 To Adopt a TGO Service Fare PolicyTHE CORPORATION OF THE TOWN OF TILLSONBURG BY-LAW 2020-021 A BY-LAW To Adopt a T:GO Service Fare Policy. WHEREAS Section 270(1) of the Municipal Act, 2001 states that a municipality shall adopt and maintain policies with respect to the manner in which the municipality will try to ensure that it is accountable to the public for its actions, and the manner in which the municipality will try to ensure that its actions are transparent to the public. BE IT THEREFORE ENACTED by the Council of the Corporation of the Town of Tillsonburg as follows: 1. THAT the T:GO Service Fare Policy attached hereto as "Schedule A" is hereby adopted and forms part of this by-law; 2. THAT this By-Law shall come into full force and effect upon passing. READ A FIRST AND SECOND TIME THIS 9th day of MARCH, 2020. ~-.. ND FINAL TIME AND PASSED THIS 9th day of MARCH, 2020. lJ/YSYf\/163 -· TOWN CLERK -Michelle Smibert 11-005 T~ TRANSPORATION Policy 11-005: T:GO Service Fare Policy Approval Date: March 09, 2020 Approval Authority: Council, By-Law 2020-021 Effective Date: April 1, 2020 Next Scheduled Review Year: 2025 Department: Operations Services Last reviewed: Month, n/a Revision Date/s: n/a Schedules: n/a POLICY STATEMENT Page 1 of 5 The T:GO Service Fare Policy is based on providing a fare structure that contributes to and supports ridership growth while ensuring people can be Connected throughout the community, in obtaining access to an Enriched experience within Tillsonburg and surrounding area. The following principles will guide the Fare Policy: • Balanced: Fares will recover a portion of operating costs recognizing both the individual and public benefits of the transit service while ensuring a sustainable service to the public. • Equitable: Fares will be consistent for trips of similar nature, reflect the cost of service and encourage ridership compared to the cost of alternative transportation. • Affordable: Transit service will be affordable to the public, regardless of age, financial need or other potential barriers. • Rewarding: Frequent use of transit will be promoted through discounted fares for individuals that choose transit as a primary means of transportation. SCOPE This policy applies to the operation of T:GO Transit for both the In-town service and the Inter-Community Pilot Project service. 11-005 Page 2 of 5 DEFINITIONS Adult is defined as a iperson having reached the age of eighteen (18) and under the age of sixty (60) yea,s, including any person between the ages of thirteen (13) to seventeen (17) not attemding full time classes as a student. Student is defined a person over the age of five (5) attending regular and full time classes in a grade school, secondary school, post-secondary school, institution or adult education. Senior is defined as a person having reached the age of sixty (60) years or over. Child is defined as any person having reached the age of five (5) years and under. Veteran is defined as Canadian service veteran as verified by the local Legion. Support Person is defined in the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005. Support person" means, in relation to a person wiln a disability, another person who accompanies the person with a disability in order t<P help with communication, mobility, personal care or medical needs or with access tegoods, services or facilities; ("personne de soutien"). Fare is defined as a fee paid by a customer for the use of the public transit system. Fare Product is defined as the medium that allows a customer to take either a certain number of pre-purchased trips or unlimited trips within a fixed period of time. Fare Structure is defill!ld as the system setup to determine how much is to be paid by various customers using the transit service at any given time. Rates and Fees By-law is defined as the by-law passed by Tillsonburg Town Council to impose fees or charges on persons under the Municipal Act. Service Area is definl!Q as the Communities served with transit stops including the Town of Tillsonburg. Transfer is defined as changing from one Inter-Community Service bus to another Inter-Community Service bus or the In-Town T:GO service bus at a transfer point. Transfer Point is defined as a bus stop where two or more bus routes converge. Operator is defined as the contractor and their employees operating the service through a contract with tie Town of Tillsonburg. 11-005 Page 3 of 5 IMPLEMENTATION PROCEDURE 1. Fares: Fares and methods of payment will be established by Tillsonburg Town Council and set through the adoption of the Rates and Fees By-law. The current fare structure is: Cateaorv Rate Adults 100% Students 80% of Adult Fare Seniors (60+) 80% of Adult Fare Children (5 and under) accompanied by an Free Adult, Senior or Student Veterans Free Support Persons Free, when accommodating a paying customer requirinQ support All passengers boarding a T:GO Transit Service bus will be required to pay the appropriate fare. Passengers without appropriate fare will be denied service. 2. Fare Products: The following fare products will be used on the transit service: • Exact cash fare • Unlimited Monthly Pass for Adult, Senior and Student • Free Unlimited Pass for Veterans • Ten ride discount cards for Adult, Senior and Student • Day pass for Adult, Senior and Student • Single Ride tickets for Adult, Senior and Student Monthly passes, ten ride discount cards, day passes and single ride tickets will be made available at retail locations throughout the service area. Retailers will be offered 5% commission on all transit passes sold at their facility, upon entering a Retail Sales Agreement with the Town of Tillsonburg. 11-005 Page 4 of 5 3. Monthly Pass Statement: The following statement will be included on all monthly passes and enforced by the operator: "This monthly pass provides unlimited ridership privileges on T:GO Transit for the period of the calendar MONTH and YEAR as punched on the face of this pass. Photo ID card (any valid Government issued identification or TVDSB/any recognized College/University) must accompany the user of this pass to be valid. A pass must also bear the printed name of the user inscribed in ink. Passes will be confiscated if presented by a person other than its owner and the pass and the ID card must be presented to the driver in an open and unrestricted manner. Valid passes must be punched twice (one "year" punch, one "month" punch) and are only valid for that period. Passes with more or less than two punches will be VOID and confiscated by the driver. Reproduction of this pass in any manner is strictly prohibited. T:GO Transit is not responsible for any pass or ID card that has been stolen or lost. Passes are not refundable." 4. Service Disruptions: T:GO Transit operates on the same roads and in the same weather conditions as the motoring public. Although best efforts are made to be on time, there are situations that are beyond T:GO transit service control that may result in delays such as traffic congestion, poor visibility, mechanical breakdowns, snowy and icy road conditions, etc. In the event of a delay or loss of service, best efforts will be made to provide this information to passengers through available media sources and when the service is expected to return to regular schedule, if known. A refund will not be provided under these circumstances. Customer service complaints regarding missed pickups or other concerns will be investigated by Town staff. To maintain the integrity of the service, Town staff will work with the customer to support their needs by offering clarifications of the service and provide additional travel training or supports if requested. 5. Refunds: Refunds will not be provided for lost or stolen passes. Refunds will not be provided for service disruptions as described in Item 4 above. 11-005 Page 5of 5 6. Transfers: Transfers will be accepted from other Inter-Community transit service providers to both the T:GO Inter-Community service and the T:GO In-Town service at a transfer point. Transfers will also be accepted from the T:GO Inter-Community service to the T:GO In- Town service. When boarding the T:GO In-Town service, passengers may purchase the T:GO Inter-Community service fare instead of the T:GO In-Town service fare in order to receive a valid transfer to the T:GO Inter-Community service. Transfers will not be accepted from the T:GO In-Town service to the T:GO Inter- Community service. Passengers transferring from the T:GO In-Town service to the T:GO Inter-Community service without a valid transfer proving purchase of the T:GO Inter-Community service fare will be required to pay the full T:GO Inter-Community service fare upon transferring. Passengers requiring a transfer shall request a transfer slip from the driver and show the transfer slip when boarding the next bus at a transfer point. Transfers will only be valid for one way continuous trips. Altered or damaged transfers will not be accepted. Passengers with an Inter-Community day pass or a monthly pass do not need a transfer slip. The passenger needs to inform the bus operator of their intention to transfer buses to ensure the transfer is made. Passengers transferring to Woodstock Transit, Ingersoll Paratransit and London Transit will have to pay the respective transit agencies fares.