2020-049 To Authorize an Agreement with the Town of Orangeville for fire communications servicesTHE CORPORATION OF THE TOWN OF TILLSONBURG
BY-LAW 2020-049
A BY-LAW to authorize an agreement between the Corporation of the Town of
Tillsonburg and the Corporation of the Town of Orangeville for the provision of
fire communications services.
WHEREAS the Fire Protection and Prevention Act, S.O. 1997, c. 4, as amended,
authorizes a municipality to provide and/or receive fire protection services to or from
other municipalities;
AND WHEREAS the Town of Tillsonburg operates fire protection services and holds fire
protection assets including fire communications personnel and equipment suitable to
meet municipal responsibilities required by the Fire Protection and Prevention Act,
through a fire department situated within the Town of Tillsonburg;
AND WHEREAS the Corporation of the Town of Tillsonburg is desirous of entering into
an agreement with the Corporation of the Town of Orangeville to provide fire
communications services.
BE IT THEREFORE ENACTED by the Council of the Corporation of the Town of
Tillsonburg as follows:
1. THAT the agreement attached hereto as Schedule "A" forms part of this by-law;
2. THAT the Mayor and Chief Administrative Officer be hereby authorized to
execute the attached agreement on behalf of the Corporation of the Town of
Tillsonburg;
3. THAT this By-Law shall come into full force and effect upon passing.
READ A FIRST AND ECOND TIME THIS 25th day of MAY, 2020.
ND FINAL TIME AND PASSED THIS 25th day of MAY, 2020 .
. I
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1"6 N CLERK ~Smibert
CONTRACT FOR THE SUPPLY OF FIRE DISPATCH SERVICES
This contract is made effective as of May 11, 2020 (the "Effective Date") between The Corporation of
the Town of Orangeville, an Ontario municipality having offices at 87 Broadway Orangeville, Ontario (the
"Town") and the Town of Tillsonburg, a corporation incorporated under the laws of Ontario having
offices at 80 Concession Street East, Tillson burg, Ontario ("Contractor").
1. Contract Documents. The terms of the contract between the Town and Contractor for the supply of
the goods and services set out in the Scope of Work (SOW) are comprised of the following (collectively,
the "Contract"):
a) the main body of this Contract
b) Schedule ''A:' (Scope of Work) (the "SOW")
c) Schedule "B" (Basis of Payment)
d) the Town RFP OF-2020-01, including (i) all Addenda (which, for greater certainty, shall
supersede the contents of the RFP) and (ii) all documents incorporated by reference into
the RFP;
e) the Contractor's proposal submitted March 5, 2020 in response to the above-noted
RFP
f) General Liability Insurance and WSIB certificates
g) Town of Orangeville Health and Safety Policy.
Where the document is not included as a schedule, it is deemed incorporated by reference. In the event
of a conflict or inconsistency between any of the above documents, the conflict or inconsistency shall be
resolved in favour of the document first appearing on the above list.
2. General. Contractor shall supply the goods, if any, (the "Goods") and the fire dispatch services
described in the SOW, and deliver the deliverables outlined in this Contract (together, the services and
the deliverables are the "Services") at the prices stipulated, and in accordance with, the terms of the
Contract.
3. Personnel. Contractor shall provide the services of the persons named in the Contractor's proposal (if
any). together with any additional persons necessary to perform the work and provide the Services.
Should Contractor, at any time, be unable to provide the services of the named persons or should at any
time the required qualifications of named personnel be lost such that they no longer meet the required
qualifications to provide the Services, Contractor shall be responsible for providing replacements with at
least the same level of skill and experience and that meet the qualifications requirements. In such cases,
Contractor shall notify the Town's representative in writing and provide: (a) the reason for the removal
of the named person from the project; (b) the name of the proposed replacement; and (c) an outline of
the skills and experience of the proposed replacement. To the extent practicable, the notice will be sent
at least seven (7) days in advance of the date upon which the replacement is to commence work. Such
replacements will be subject to the written approval of the Town. The Town may order the removal of
any personnel (whether or not named in the original proposal) on reasonable grounds including, without
limitation, a violation of the Town's applicable workplace policies (available on the Town's website at
Orangeville.ca) and if such an order is made, Contractor shall immediately remove the person from the
work and s.hall secure a replacement.
OF~2020~01 Fire Dispatch Services Page 1 of 31
4. Time of the essence/Delivery Oates. Time is of the essence in the Contract. Contractor shall notify the
Town as soon as it becomes aware that it cannot meet the agreed delivery dates for Goods or Services.
In the event of a delay, Contractor shall, at no additional cost to the Town, employ accelerated
measures such as premium transportation costs or labour overtime to ensure the Goods or Services are
delivered on or before the revised delivery date. In the event a delay in delivery or a new delivery date
proposed by Contractor is not acceptable to the Town, acting reasonably, in addition to any other rights
and remedies that may be available to the Town at law, the Town may cancel the Contract without any
Town liability whatsoever.
5. Shipping. Where applicable, and unless otherwise specified herein, Contractor shall ship the Goods
Delivery Duty Paid (DDP-Incoterms, 2018) (equivalent to FOB Destination). to the place of destination
specified by the Town in the Contract, using the most direct and economical means. A packing slip must
accompany each shipment indicating the Town-issued purchase order number. Title to the Goods will
pass to the Town upon acceptance by the Town as set out in these terms. In the event of loss or damage
during shipping, Contractor shall be required to promptly ship replacement Goods, at Contractor's cost.
6. Inspection and acceptance. The Town, or persons authorized by the Town, shall have the right, at all
reasonable times and with prior notice of not less than one (1) business day, to inspect or otherwise
review the Services performed, or being performed, and the premises where they are being performed
to ensure compliance with the Contract requirements. In addition, the Town shall have ten (10) business
days following receipt to inspect and accept the delivered Goods or Services prior to having any
obligation to pay for such Goods or Services. Where the Town discovers defective or non-conforming
Goods or Services, the Town may at its option and without prejudice to any other rights or remedies it
may have hereunder or at law: (a) at Contractor's expense, return Goods for a refund, credit, repair or
replacement or (b) obtain a price reduction or re-performance of non-conforming Services at no charge
to the Town. No payment shall be owed for the Goods or Services unless and until the Town has finally
accepted the Good or Service or the period for inspection and acceptance has passed.
7. Prices and Price Increases. Unless otherwise specified in the Contract, all prices are in Canadian
dollars and are the maximum prices to be charged for the Goods and Services. Any maintenance services
and unique parts and consumable items required in connection with Goods and not listed in the
Contract must be offered by Contractor at a price that is not higher than Contractor's published prices at
the time that the Contract is executed (where not published, then at commercially reasonable and
competitive prices) and must not increase until completion of the project or, where the Contract is for a
defined term, then for the term of the Contract. Where no Contract term is specified, then prices must
not increase for at least the twelve (12) month period following the effective date of the Contract.
Thereafter, such prices must not increase more than the percentage increase in the Canadian Consumer
Price Index as published in the month prior to the beginning of subsequent twelve (12) month periods.
8. Timely Invoicing and Payment. Contractor must submit its invoices for payment within ninety (90)
days following the Town's acceptance of the Goods or Services. The Town shall not be liable to pay for
invoices first issued after such period of time. Subject to the timely issuance of invoices in accordance
OF-2020-01 Fire Dispatch Services Page 2 of 31
with the Contract, payment for Goods and Services and properly invoiced will be made within thirty (30)
days from the later of: (a) the Town's receipt of a proper invoice or (b) acceptance of the Goods or
Services in accordance with acceptance provisions of this agreement. Where applicable, a transportation
bill of lading must be attached to each invoice. Invoices are to be submitted to the Town of Orangeville,
87 Broadway, Orangeville, Ontario L9W lKl the attention of Accounts Payable quoting the purchase
order number provided by the Town. In the alternative to mailing an invoice, an electronic invoice may
be submitted to an electronic address as may be provided by the Town for such purposes. Invoices must
also include Contractor's GST or HST and applicable PST registration numbers. Unless otherwise agreed,
Contractor must complete the Town forms and other measures, as required, to enable payment by
electronic funds transfer. The Town may withhold from, reduce or set-off against any amount due to
Contractor, such sums as are reasonably -necessary to cover non-performance, breach of warranty,
indemnity or liability of Contractor in relation to the Contract. The Town is not liable for any Services
performed or Goods delivered in excess of those required by the Contract unless expressly agreed in
writing in advance.
9. Taxes. The prices set out in the Contract are exclusive of Canadian GST/HST and PST (if applicable)
and inclusive of any other taxes, duties, fees (including brokerage fees) and levies that may be imposed
on Contractor by Canadian law or a non-Canadian jurisdiction. Where any payments due under the
Contract are subject to any Canadian legislated deduction, withholding or similar tax, the Town shall
deduct or withhold the necessary amount unless Contractor provides proper documentation from a
competent governmental authority relieving the Town of its withholding obligations prior to payment
being made. The Town will not pay GST/HST or PST unless such taxes have been so identified on the
invoices submitted to the Town by Contractor. Contractor's invoices will not be returned or adjusted by
the Town to correct errors or omissions in Contractor's tax calculations or tax assumptions.
10. Warranty. Contractor represents and warrants that any Services will be performed in a diligent,
good and workmanlike manner in accordance with an applicable schedule or committed delivery date,
and of a quality at least equal to that generally accepted in the industry or profession for similar work
(which includes providing deliverables reasonably free of formatting and typographical errors); that the
Goods are not subject to economic sanctions, will be new and of current production and that, for a
period of one (1) year or such longer warranty period as may be specified in the Contract, following the
Town's acceptance, the Goods will be merchantable, of satisfactory quality, free from defects in design,
material and workmanship; and where applicable, will conform to and perform in accordance with
specifications, drawings and samples accepted by the Town or included in the Contract. Goods or
Services failing to comply with applicable warranties will be, at the Town's option and at no charge to
the Town: (i) returned for a full refund or credit of amounts paid by the Town for the defective Goods,
(ii) repaired, (iii) replaced; (iv) re-performed by Contractor using alternate personnel if instructed by the
Town or (v) rejected by the Town, at no cost or expense to the Town and with any shipping and
transportation costs and risk of loss and damage in transit borne by Contractor. Repaired and replaced
Goods or re-performed Services shall be warranted as set forth in this Section. The above warranties,
together with any additional Contractor warranties, survive inspection, test, acceptance of and payment
for the Goods or Services. Unless otherwise specified on the face of the Contract, if an additional
warranty-related obligation (e.g. manufacturer's warranty) sets a warranty time period or warranty
standard that is not consistent with a warranty time period or warranty standard set out in this Section,
Contractor shall comply with the longest time period and highest standard. For greater
OF-2020-01 Fire Dispatch Services Page 3 of 31
certainty, Contractor shall not be held responsible for delays outside the Contractor's reasonable control
or to the extent any delay is caused by the Town.
11. Change Orders. The Town or the Contractor may, at any time, propose a change to the SOW or to
the Goods or Services outside the scope of the SOW provided that no changes to this Contract are valid
unless made in writing and mutually agreed by the parties. Where a change is proposed, the party
proposing the change shall submit a written change order request to the other party. If the change order
request is accepted in writing by both parties, the additional or changed Goods or Services (as
applicable) shall be supplied at the prices stipulated in the Contract or, where such prices are not listed,
then at prices mutually agreed to in writing. For greater certainty, where no prices have been clearly
agreed to in writing in connection with a change order, then the prices last agreed to in the Contract
shall apply for purposes of calculating the cost of Goods or Services.
12. Working on Town Property; Clean-up; Storage of Contractor Materials. Contractor shall comply
with all Town policies applicable to parties working on Town property; shall be responsible for any
damage to Town property or equipment caused by Contractor personnel (including subcontractor
personnel); and shall be responsible for cleanup of Contractor's worksite and the proper disposal of
materials, including without limitation packaging or waste. Contractor shall in all cases obtain a pre-
approval in writing from the duly appointed Town representative prior to storing any Contractor
materials, including equipment or tools, on Town property. Storage of Contractor material on Town
property is at the Contractor's sole and exclusive risk. The Town is not responsible for any damage to, or
loss of, Contractor's material while stored on Town property. Failure by the Contractor to remove and
dispose of any Contractor materials within five (5) days of a Town request for removal shall result in
Contractor being deemed to abandon such materials. The Town shall thereafter have the right to
remove and dispose of such materials without further notice to Contractor, and Contractor shall
indemnify and hold harmless the Town for all costs associated with such removal and disposal.
13. Termination. The Town may, at any time upon written notice to Contractor, cancel, terminate,
suspend performance of, or issue a hold on, (collectively "Termination") the Contract, in whole or in
part, for any reason including (a) for cause or (b) for the Town's convenience, provided that a
termination for convenience notice must be sent at least twelve (12) months in advance of the effective
date of termination. If the Town cancels or terminates the Contract for convenience, all work completed
by Contractor to the satisfaction of the Town, and all authorized work in progress as of the termination
date will be paid for by the Town in accordance with the provisions of the Contract. The Contractor will
not be entitled to payment for work completed or authorized work in progress if the Town suspends
performance of or issues a hold on the Contract unless and until the Town cancels or terminates the
Contract for the Town's convenience. Upon a termination or cancellation for convenience, any work-in-
progress shall be paid on the basis of Contractor's costs incurred in the preparation of such work-in-
progress to the date of termination, subject to Contractor providing reasonable evidence of such costs.
The Town shall in no event be liable to pay a total amount exceeding the Contract value. The Town will
have no further liability or obligation whatsoever to Contractor for any Termination. Any breach of the
Contract by Contractor will entitle the Town to immediately cancel or terminate the Contract without
liability to the Contractor whatsoever and without any prejudice to the other rights and remedies the
Town may have. Without limiting the generality of the foregoing, in the event of a Termination for
cause, the Town shall have the right to appoint a third party to complete the Services or supply the
remaining Goods and Contractor shall be liable for the additional costs incurred by the Town in
connection with such re-procurement and for the completion of work.
OF~2020~01 Fire Dispatch Services Page 4 of 31
14. Governing Law and Competent Court. The construction, interpretation and performance of the
Contract are governed by the applicable laws of the Province of Ontario and Canada, without regard to
conflicts of laws principles. The parties expressly exclude application of the United Nations Convention
on Contracts for the International Sale of Goods. Any and all disputes between the Town and Contractor
that ensue from the Contract will be submitted to a competent court of the Province of Ontario, without
prejudice to the Town's right to submit a dispute to the court that would be competent absent this
clause.
15. Liability and Insurance. Each party agrees it is responsible to any third party for injury or losses that
the third party may suffer to the extent such party to the Contract, or its employees, agents or
subcontractors, caused them. Contractor is liable to the Town only for (a) all damages and costs
(including legal fees) resulting from claims of intellectual property infringement; (b) all damages and
costs (including legal fees) for personal injury, including death, caused by Contractor, its employees,
agents or subcontractors (collectively "Contractor and Assigns") (c) all direct damages for loss of or
physical harm to tangible property and real property caused by Contractor and Assigns; (d) all damages
and costs (including legal fees) for breach of confidentiality and (e) any other direct damages caused by
Contractor and Assigns in relation to the Contract, including re-procurement costs incurred by the Town,
up to a maximum for this Section (e) of the greater of: (i) one million dollars (CDN$1,000,000) or (ii) the
highest limit of insurance coverage to be maintained by the Contractor as specified in the Contract.
Contractor shall not be liable to the Town for special, indirect or consequential damages except in
relation to (a), (b), and (d) above. Contractor shall defend the Town at Contractor's cost where the Town
requests but shall not enter into any settlements admitting any Town liability without the Town's prior
written consent. Contractor agrees to furnish, upon request by the Town, evidence of comprehensive
general liability insurance with limits of ONE MILLION (CDN$1,000,000) DOLLARS or, if applicable, the
higher limits specified elsewhere in the Contract. All insurance policies must name the Town as an
additional insured. IN NO EVENT SHALL THE TOWN BE LIABLE TO CONTRACTOR FOR SPECIAL,
CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR INDIRECT COSTS, LOST PRODUCTION OR PROFITS, LOST
OPPORTUNITY, EXPENSES OR DAMAGES INCLUDING WITHOUT LIMITATION LITIGATION COSTS ARISING
FROM ANY CAUSE WHATSOEVER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH COSTS OR DAMAGES.
IN NO EVENT SHALL THE TOWN'S LIABILITY EXCEED (A) THE DOLLAR VALUE OF THE CONTRACT OR (B)
WHERE NO DOLLAR VALUE MAY BE CALCULATED, THEN THE DOLLAR VALUE IS THE AMOUNT PAID (AND
PAYABLE) BY THE TOWN TO THE CONTRACTOR IN THE TWELVE MONTHS PRECEDING THE DATE OF THE
INCIDENT FIRST GIVING RISE TO THE CLAIM.
16. Intellectual Property. In exchange for the consideration provided to Contractor hereunder, the
Town will: (i) have free title to and all ownership interest in the Goods or Services (which, for greater
certainty, includes all deliverables) delivered; (ii) own all intellectual property rights in any documents,
software or other information developed for the Town pursuant to this contract and delivered
hereunder except for pre-existing software or pre-existing Contractor or third party proprietary
materials contributed by the Contractor (together, such pre-existing software and materials are the
"Pre-Existing Materials".) The Town is hereby granted a perpetual, paid-up, royalty free, irrevocable
license to such Pre-Existing Materials to the fullest extent required by the Town to make use of the
Goods and Services for the Town's internal purposes and for any additional purpose as may be expressly
contemplated by this contract. Contractor agrees to execute any assignment, conveyance or any other
assurance necessary to give effect to this Section and shall ensure that the Town has
OF-2020-01 Fire Dispatch Services Page 5 of 31
supporting technical documentation and a license to all Pre-Existing Materials delivered by Contractor
hereunder sufficient to allow the Town to have the intended use of the Goods and Services (including all
deliverables).
17. Town Property, Confidentiality, Privacy and Publicity. All specifications, drawings, patterns, samples
and other information furnished to Contractor by the Town in connection with the Contract will be used
solely for the purpose of carrying out the work and for no other purpose; will remain the property of the
Town; and be returned or destroyed at the Town's request at the expense of Contractor. This Contract
and information issued, used or disclosed in connection with the work are confidential and may be
classified as to the degree of precaution necessary for their safeguarding. Contractor shall at all times
take all measures reasonably necessary, including those set out in any instructions issued by the Town,
for the protection of same. Contractor shall not use the Town's name in any public statement or
publicize the fact the parties are doing business, without the prior written consent of the Town.
Contractor agrees that, unless otherwise agreed in writing by the Town, all personal and security
sensitive information disclosed by the Town, or managed, accessed, collected, used, retained, created or
disposed of in order to fulfill the requirements of the Contract will at all times be stored on segregated,
stand-alone information systems in Canada.
18. Contractor Records and Audits. Contractor shall keep proper accounts and records of costs and
expenditures in connection with the Contract including paid invoices for a period of seven {7) years
following the expiration or termination of the Contract and shall make them available to the Town upon
request, for audit and inspection at any time. Where such audit or inspection discloses an overpayment
by the Town, the Town shall have a right to set-off the amount of such overpayment against future
Contractor invoices issued pursuant to this or any other Contract and, to the extent that the Town's
right of set-off is not exercised or not adequate to cover such overpayment, Contractor shall be
responsible for repaying such overpayment.
19. Freedom of Information and Privacy Legislation. Proponents to be aware that all information
distributed and collected with respect to the procurement process is subject to the Municipal Freedom
of Information and Protection of Privacy Act, RSO, 1990 or any other applicable information or privacy
legislation. Notwithstanding any term to the contrary, the Town will comply with the legal disclosure
requirements as to any information relating to this Contract.
20. Subcontracting. Contractor may subcontract portions of the work pursuant to this Contract provided
that Contractor shall be liable for its subcontractors' compliance with the Contract. Where Contractor
engages subconsultants to provide specialized services that Contractor, Contractor may only add a
markup of not more than 5% of the cost of such subcontracted services to cover office administration
costs when claiming reimbursement from the Town.
21. Notices. Each party shall deliver notices, requests, consents, claims, demands, waivers and other
communications under this Contract in writing and addressed to the other party at the addresses set
forth on the first page of this Contract (or to such other address that may be designated by the receiving
party from time to time in accordance with this section). Each party shall deliver notices by personal
delivery, regular mail, nationally recognized overnight courier {with all fees prepaid), facsimile or email.
Notices shall be deemed received on the date of delivery by hand; seven (7) days following posting in
regular mail; upon confirmed delivery by the courier service; and, if by fax or email, where the recipient
party confirms by whatever means that it has received the notice.
OF-2020-01 Fire Dispatch Services Page 6 of 31
22. Miscellaneous. Except as otherwise provided in this Agreement, a Notice is effective only (a) upon
receipt by the receiving party and (b) if the party giving the Notice has complied with the requirements
of this section. Contractor is an independent contractor and not an agent or employee of the Town.
Contractor shall at all times comply with applicable laws. Nothing in this Contract grants Contractor the
right to exclusively provide the Goods or Services. The Town shall at any time have the right to engage
alternate or supplemental parties to perform the same or similar Ser.tices or provide the Goods at any
time. Any delay by the Town in the exercise of any right or remedy provided herein shall in no event be
deemed to be a waiver of such right or remedy. To be valid, any waiver by the Town must be made in
writing expressly referencing the Contract. A valid waiver of any right or remedy herein will in no event
be deemed to (i) constitute a waiver of such right or remedy arising in the future or (ii) operate as a
waiver of any other right or remedy. If any provision of the Contract is held to be invalid or
unenforceable by a judicial or regulatory authority, the meaning of such provision shall be construed, to
the extent feasible, so as to render the provision enforceable. If no feasible interpretation would save
the provision, it shall be severed, and the remainder shall not be affected and shall be enforced as
nearly as possible according to its original terms and intent. The Town may assign its rights and
obligations under the Contract without requiring any notice to or consent from Contractor. Contractor
may not assign or transfer any right or obligations hereunder without the prior written consent of the
Town. A copy or electronic version of this document will have the same force and effect as the original
document. Les parties ant accepte que ce document so it n!dige en anglais. The parties have agreed that
this document be prepared in the English language.
IN WITNESS WHEREOF, this Contract has been executed by the undersigned authorized representatives.
Town of Orangeville
Name: ________________________ _
Title: -----------------------
Signature: ------------------------
Date:-------------
ATTACHMENTS:
Schedule "A" (Scope of Work) (the "SOW")
Schedule "8" (Basis of Payment)
Town ofTillsonburg
Da May 25, 2020
Name: Kyle Pratt, CHIEF ADMINISTRATIVE OFFICER
Signature: J{J.. 1/;;jl!
Date: May 25, 2020
Schedule "C" the Town RFP OF-2020-01, including (i) all Addenda (which, for greater certainty, shall
supersede the contents of the RFP) and (II) all documents Incorporated by reference Into the RFP;
Schedule "D" the Contractor's proposal dated March 5, 2020, submitted in response to the above-
noted RFP.
Schedule "E" General Liability Insurance and WSIB certificates
Schedule "F" Town of Orangeville Health and Safety Policy
OF-2020-01 Fire Dispatch Services Page 7 of 31
Schedule A -Scope of Work
INTRODUCTION
The Orangeville Fire Service is located in The Town of Orangeville which a community of approximately
29,000 people and is located at the northwest edge of the GTA, approximately one hour north of
Toronto and in the heart of southwestern Ontario.
The Town of Orangeville is seeking proposals for agencies to provide full call taking and dispatching
services to our municipality.
TERM OF AGREEMENT OF SERVICE
The successful Proponent will be required to enter into an Agreement (the "Contract") with the Town of
Orangeville for the provision of the Deliverables as stated in this RFP. It is Town of Orangeville's
intention to enter into the Form of Agreement based on that described in this document and in the form
attached with only one (l) legal entity.
The contract is effective as of the Effective Date specified on the first page of the contract and will have
a term of three (3) years. The parties may, upon mutual written agreement, renew the contract for up
to two (2) separate and additional one (1) year periods.
CONTRACT RENEWAL-DISCUSSIONS TO COMMENCE BY MARCH 1, 2022
The negotiation of a renewal shall commence not later than March 1, 2022. The parties shall use
reasonable efforts to reach mutual agreement on the renewal by not later than April 30, 2022. Where
the parties have not mutually agreed on a renewal of the Contract April 30, 2022, and renewal
discussions are ongoing, subject to a written agreement to the contrary, the Contract shall be deemed
to be extended for the period of time beyond April 30, 2022 it takes the parties to reach a decision on
the renewal, or non~renewal, as the case may be. For example, if a party notifies the other on May 31,
2022, that it has elected not to renew this Contract, then the Contract shall be deemed to expire 12
months as of the date of that notice, on May 30, 2023, regardless of the original Contract expiration
date. This deemed extension is intended to provide each party at least 12 months prior notice of a
termination or expiration of this Contract.
The work will commence immediately following the receipt of the fully executed contract from the
Town. The Contractor is expected to begin to acquire, install, test, and commission all equipment on or
around May 25, 2020 or other later date as mutually agreed, in order for fully operational Fire Dispatch
Services to commence at the latest, on Augustl, 2020 at 12:00:01 a.m., or at a mutually agreeable time.
All costs associated with set-up, testing and commissioning of equipment will be born solely by the
Contractor and is included in the prices.
NO GUARANTEE OF VOLUME OF WORK OR EXCLUSIVITY OF CONTRACT
The Town of Orangeville makes no guarantee of the value or volume of work to be assigned to the
successful bidder. The Agreement executed with the selected Proponent will not be an exclusive
contract for the provision of the described Deliverables. The Town of Orangeville may contract with
others for the same or similar Deliverables to those described in this RFP or may obtain the same or
similar Deliverables internally.
OF~2020~01 Fire Dispatch Services Page 8 of 31
SUBCONTRACTED PROPONENTS
Any and all persons who are identified in a Proposal as sharing responsibility related to the fulfilment of
the RFP requirements or the provision of the Deliverables, shall be considered Subcontractors for the
purpose of the Agreement and, as such, the Successful Proponent assumes full responsibility and liability
for the Subcontractors as set out in the Agreement attached to this RFP.
SERVICES SPECIFICATIONS
The primary objective for the Town of Orangeville in issuing this RFP is to receive proposals for primary
fire dispatch I control services. Properly supplying this service will require an organization with sufficient
staff, facilities, and electronic equipment to accommodate the demands and responsibilities of
answering emergency calls, dispatching appropriate fire department resources and acting as control for
the entirety of each incident.
The service is operated out of one station located at 10 Dawson Road, and has a suppression staff of 20
full time firefighters, and 28 volunteer firefighters. A total of six frontline fire apparatus and five senior
staff SUV's are operated out of this station. In 2019, we responded to 1761 calls, of these calls 80% are
covered by a single apparatus response by our full-time suppression staff, and the remaining 20% would
be toned out to our volunteers. Our service provides suppression and prevention services under a
Municipal Contract to portions of Town of Mono, Township of East Garafraxa and Township of
Amaranth. Orangeville is situated within Dufferin County, and is mutual aid partners with Shelburne,
Grand Valley, Rosemont and Mulmur-Melancthon Fire Departments. Other mutual aid partners outside
of Orangeville include the Town of Caledon and Town of Erin.
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OF-2020-01 Fire Dispatch Services Page 9 of 31
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Current Radio & Reporting Infrastructure:
The Orangeville Fire Service currently uses a Motorola P2S Digital Communication System consisting of
39 portable radios and 14 mobile radios for in truck and in station communications. It is anticipated in
the year 2020/2021, that the current mobile and portable radios will be upgraded, as the current
systems will have reached end of life.
Our current paging system consists of Motorola Minitor VI pagers which operate on an analogue
frequency. Orangeville Fire has the capability of paging from our station as an emergency backup.
Communication Towers are currently positioned at the Orangeville Fire Station and at the water tower
located in the western area of town.
Orangeville Fire maintains an alternate phone number provided to external alarm monitoring agencies,
and may be utilized in non-emergency situations.
Our current 911 Central Emergency Reporting Bureau is Northern 911.
Our current reporting records management system software is managed through FP2 (FirePro).
The successful Proponent shall commence, managing and operating a professional and efficient fire
dispatch/ communications service at the latest, on July, 15, 2020 at 12:00:01 a.m., or at a mutually
agreeable time. Prior to this date, the successful service provider shall acquire, install, test, and
commission all equipment required to fully operate an approved fire dispatch service and shall employ
and train sufficient staff to provide this service on a 24 hours per day basis, for the duration of the
contract.
The successful communications centre Proponent shall be responsible to take all necessary steps to
ensure compatibility with Orangeville Fire's radio equipment and frequencies. All costs associated with
integrating radio systems, testing and commissioning of radio equipment shall be born exclusively by the
successful Proponent.
Services to be provided by the dispatch/control centre shall include, but not be limited to:
a. communications between the public and the communications centre
b. communications between the communications centre and Orangeville Fire personnel
c. communications between the Orangeville Fire and outside agencies
d. support to Orangeville Fire personnel at emergency and non-emergency incidents as
requested and required
e. creation and maintenance of a general email address for non-emergency communications
between Orangeville Fire staff and dispatch
All telecommunicators shall be trained in general fire service operations and shall have access to
information regarding the following:
a. locations of streets, roads and highways
b. locations of high life hazard structures
c. locations of congested or hazardous areas
OF-2020-01 Fire Dispatch Services Page 10 of 31
All telecommunicators shall meet the job performance requirements for Public Safety
Telecommunicator II, as defined by the National Fire Protection Association (NFPA) 1061, and have
knowledge of all communications equipment and systems.
The certified agency shall provide sufficient staffing, facilities and telecommunications equipment to
meet the demands and responsibilities of answering, call taking and dispatching emergency calls.
i. Respond to 911 calls and non-emergency calls with respect to Orangeville Fire Service
coverage area.
ii. Alert the Orangeville Fire Service full time crew of emergency calls as well as paging out of
the volunteer staff when required.
iii. Communicate with the Orangeville Fire Service under both emergency and non-emergency
conditions. a. During a significant event please describe your process in insuring that
Orangeville Fire has a dedicated communicator throughout the event to ensure the health
and safety of firefighters.
iv. Communicate with the Orangeville Fire Service at the request of mutual aid from other area
fire services.
v. Communicate with other agencies or mutual aid partners during an emergency as requested
by Orangeville Fire Service Incident Commander.
vi. Provide information, data and other resources during emergencies.
vii. Maintain and report on all dispatched calls according to Ontario regulations.
viii. Maintain and update GIS, mapping and road infrastructure into CAD system.
ix. The provider shall supply voice-logging services of all telephone and radio transmissions.
x. The dispatch software supports file-based incident data transfer, or records management
system access to our administration.
xi. The agency must adhere to proper fire communication terminology and recognized
benchmarks utilized in standard communications and May Day situations.
xii. Describe your process in conducting daily pager tests, and weekly radio tests.
The responsibilities mentioned will be subject to a management meeting between the communications
centre and Orangeville Fire Service management to establish the SOG's/SOP's for response and
communication protocols.
Compliancy to NFPA Standards:
a. Provide documentation identifying how your proposal is compliant with, NFPA 1061: Standard for
Professional Qualifications for Public Safety Telecommunicators and compliant with NFPA 1221:
Installation, Maintenance and use of Emergency Services Communications Systems.
OF-2020-01 Fire Dispatch Services Page 11 of 31
b. Proponents who are unable to provide documentation proving complete compliance with the NFPA
standards referenced above should identify in their proposal the extent to which they are currently
compliant, and what strategies and programs have been established or will be established to
achieve compliance; include timelines and target dates with your proposal.
Methodology, Work Plan, Schedule and Equipment
a. Describe your methodology of call intake to dispatch or emergency apparatus and crews.
b. Provide detailed information regarding the existing dispatching equipment utilized by the
telecommunicators, describing the extent of computer aided dispatching (CAD) equipment and
current capabilities. Explain your preparedness for technical advancements or plans of providing
future government requirements concerning 911/emergency communications.
c. Provide details of the alternative communications facility, and how this facility, when staffed, can
perform the emergency functions of the primary communications centre. This facility shall be
separated geographically from the primary communications centre. Confirm that a comprehensive
emergency management plan has been created and implemented.
a. Describe the record keeping procedures for both voice and data records. Describe how the
system(s) work, how copies are obtained (include time frame for supply), what media format(s) is
available, record retention policy(ies) are in place, and what equipment or systems are recorded.
Data or recordings relevant to an investigation must be maintained until the conclusion of the
investigation regardless of existing record retention policies. Incident logs and recordings are to be
maintained for a minimum period of seven (7) years from date of incident.
b. The Orangeville Fire will provide the successful Proponent with data regarding apparatus running
orders. Describe how this information is to be stored, and how the telecommunicators can access
this data.
Describe how communications will be transmitted between the communications centre and Orangeville
Fire's pagers/portable radios/mobile radios including texting and email capabilities.
g. Describe the process in which radio repair technicians are authorized to work within the
communications facility.
h. Include a training proposal for telecommunicators.
i. Provide a quality assurance program to ensure the consistency and effectiveness of alarm processing.
As part of the quality assurance program, include a policy that provides for the appropriate transfer of
information when a telecommunicator is relieved.
j. Describe the process that takes place when a new directive is introduced by Orangeville Fire for the
telecommunicators. Include steps that will be taken by the Proponent to ensure that new directives are
fully and completely implemented.
k. Provide details of how the Proponent will work with Orangeville Fire to create/ implement the
communications centre's SOG's & SOP's.
I. Identify how the Proponent will staff the communications centre at an appropriate level to handle day
to day operations, and the anticipated emergency and non-emergency call volume.
-Examples are burn complaints, alarm company testing, and non-emergency inquiries
m. Identify the planned process for switching Orangeville Fire dispatching services from existing service
provider, as set out in Section 3.5.1 of this RFP.
OF-2020-01 Fire Dispatch Services Page 12 of 31
n. Include timelines for implementing RFP requirements and establishing a communications centre
capable of dispatching for the Orangeville Fire on July 15, 2020 at 12:00:01 a.m.
ADDITIONAL GOODS OR SERVICES
The Town may, from time to time, engage the Contractor to supply additional goods or services during
the term of the Contract. Additional goods or services shall be as described in an amendment to the
Contract, a change order or a purchase order and shall be billed at prices that do not exceed the prices
in the Contract.
SERVICE LEVEL AGREEMENT
Service quality and timeliness are of important to the Town in the conduct of the Services.
a) Responsiveness-All communications from the Town must be acknowledged by Contractor personnel
within 1 business day of Contractor's receipt.
b) Timelines to be Consistently Met-All committed timelines must be consistently met. The Contractor
must notify the Town as soon as it discovers it will not meet a committed timeline.
c) Quality of Work-All final deliverables should be free of typographical errors and arrived signed and
on time to the Town's representative.
Should there be a repeated failure to meet the service levels set out herein, the Town will issue a formal
warning notice to Contractor describing the incidents giving rise to the warning notice. If the Contractor
fails to rectify the poor service levels following receipt of the warning notice to the Town's satisfaction,
the Town may exercise its rights of termination pursuant to the Contract.
ANNUAL BUSINESS REVIEW MEETINGS
Executive level representatives shall meet in person at least annually and at such other times as
reasonably requested by the Town, to review matters pertaining to the Contract and discuss Contract
performance and other matters relating to the working relationship. At least two (2) weeks before the
scheduled date for each executive management meeting, the Contractor will, in consultation with the
Town Contract Representative, prepare and send an agenda which will set out the issues to be covered
at such meeting. Meetings may be held in person, by phone or by any other mutually acceptable
electronic means that allow the Parties to effectively communicate.
TOWN CONTRACT REPRESENTATIVE
The Town's representative for all matters concerning this Contract and the services shall be:
Ronald Morden, Fire Chief
Orangeville Fire,
Community Services Department
519-941-3083 Ext. 6525
rmorden @orangeville.ca
TOWN'S CONTRACTOR HEALTH AND SAFETY AGREEMENT
The Contractor must receive, review and sign the Town's contractor's health and safety agreement
("Contractor's Health and Safety Agreement") as contractors must submit a completed Contractor's
Health and Safety Agreement and checklist prior to commencing the Services.
Once executed, the Health and Safety Agreement shall be deemed to be incorporated as a schedule to
the Contract.
OF-2020-01 Fire Dispatch Services Page 13 of 31
INSURANCE REQUIREMENTS
Contractor must demonstrate and provide evidence of the following insurance:
a) Commercial General Liability Insurance in an amount not less than $1,000,000 per occurrence,
$5,000,000 General Aggregate, $5,000,000 Products and Completed Operations Aggregate, and
$1,000,000 Personal & Advertising Injury.
b) Umbrella/Excess Liability Insurance providing additional limits of $5,000,000 per occurrence and
$5,000,000 in the aggregate over the Employers Liability, Automobile Liability and Commercial General
liability policies required herein.
c) Employers' liability Insurance with limits of $1,000,000 per Accident/$1,000,000 per
Disease/$1,000,000 Disease Policy Limit. Where permitted by law, such insurance shall contain waivers
of the insurer's right of subrogation against the Town, its officers and employees.
d) Errors and Omissions Insurance/Professional Liability Insurance covering negligent acts, errors or
omissions arising out of the rendering of or failure to render professional and other advisory services as
contracted under this Agreement, whether committed or alleged to have been committed by Contractor
or by its employees, suppliers or others for whom the Contractor is legally responsible with minimum
limits of $1,000,000 each claim, $3,000,000 aggregate. To the extent that Contractor contracts with
representatives or agents that provide professional services under this Agreement, this requirement
may be fulfilled by Contractor's requirement of those agents or representatives to meet this same
criterion, and by provision of evidence of representative or agent insurance coverage to the Town upon
request.
Certificate of Insurance: Contractor shall furnish certificates of insurance acceptable to the Town prior to
execution of the contract and in any event prior to the earlier of the purchase of any Good or the
commencement of any Services, and thereafter, not less than ten (10) days prior to any expiration or
renewal date. All insurance policies will be written by a company authorized to do business in Ontario
and with an A.M. Best Rating of A-: VII or better. In no event will the coverage or limits of any insurance
maintained by Contractor under this section or the lack or unavailability of any other insurance, limit or
diminish in any way Contractor's obligations or liability to the Town under this Agreement. Any
acceptance of insurance certificates by the Town shall not limit or relieve Contractor of the duties and
responsibilities assumed by it under this Agreement.
Additional Insureds: The Commercial General Liability Insurance maintained by Contractor pursuant to
this Agreement shall be endorsed to name the Town, its officers and employees as additional insureds.
It is agreed that the insurance afforded such additional insureds shall apply as primary insurance and
that any other insurance carried by the Town shall be excess only and shall not contribute with this
insurance.
Workplace Safety and Insurance Board
To the extent that the Workplace Safety and Insurance Act S.O. 1997 c. 16 Schedule A, as
amended, applies to the Deliverables and whether a Contract refers to manufactured items or to work,
the Proponent warrants and agrees that it has complied and will comply with applicable workplace
safety and insurance laws and regulations. The Proponent shall provide the Town contact with a copy of
a Certificate of Clearance indicating the Proponent's good standing with the Workplace Safety and
OF-2020-01 Fire Dispatch Services Page 14 of 31
Insurance Board immediately prior to the Town signing the Contract and at any other time when
requested by the Town.
OF-2020-01 Fire Dispatch Services Page 15 of 31
Schedule B -Basis of Payment
Fee Schedule -Installation and Initial Term
Installation 1 Vear213 Year 3(3
Price 38,420 67,000 67,000
(1) The installation fee may only be invoiced upon Contractor's receipt of the Town's written
acceptance of the service installation.
(2) Year 1 annual fee will be prorated based on the number of days left following the Town's
acceptance of the service.
(3) Amounts shall be paid in equal monthly instalments, in arrears, and may start being invoiced
following the acceptance of the installation, starting on the commencement of the first calendar
month following acceptance. (Amounts for the first and last months may be prorated as
appropriate to reflect partial months.)
(4) All amounts shown are exclusive of applicable taxes.
Payment Terms and Conditions
1. The prices shall be fixed for the initial 3-year term of the contract. Thereafter, the yearly costs I
pricing will remain the same, but in each year, will be subject to an annual price adjustment
based on the changes to the CPI (All Items) for Canada, as published by Statistic Canada, in the
immediately preceding 12-month period.
2. Except as expressly stated, the prices are firm, all-inclusive rates including all labour, materials,
photocopies, telephone charges, overhead, profit, taxes and all other costs associated with
providing all the work, goods and materials, and carrying out the activities outlined in the Scope
of Work and the Contract.
3. Invoicing for Additional Goods or Services.
3.2 Contractor may only invoice for additional goods or services that are approved by the Town
pursuant to a written Town purchase order, contract amendment or a Town-approved change
order. Invoicing for additional goods or services shall be based on the prices specified in the
Contract. Invoices for additional goods or services shall be issued monthly for services
performed in the prior month and must detail, at minimum, the name of the person, description
of services, date on which a task was performed, description of the task and time spent
performing the task of the particular date. Invoices for goods may be issued following inspection
and the Town's acceptance of the goods.
3.3 The Contractor represents and warrants and shall represent and warrant at all times during the
term of the Contract, that the hourly rates or unit prices charged for any additional goods or
services ordered shall be not higher than the rates charged to Contractor's other public-sector
customers for similar services. The Town reserves the right to audit Contractor's relevant
records to verify compliance with this requirement at any time during the term of the Contract.
OF-2020-01 Fire Dispatch Services Page 16 of 31
Should the Town determine, as a result of such audit, that prices charged are higher than the
prices otherwise charged to other customers, the prices listed in the Contract shall be lowered
accordingly and the Town shall be entitled to receive, at its option, a refund on overcharged
amounts or a credit for the overcharged amounts that will be applied to the next applicable
invoice.
OF-2020-01 Fire Dispatch Services Page 17 of 31
Schedule "A"
Company Profile and Experience
Tillsonburg Fire and Rescue Services started with the dispatching of the local police and fire
service more than sixty years ago. The Communications centre moved to the Fire Station in
2008, and commenced with dispatching additional Fire Departments. Currently, the Town of
Tillsonburg provides fire communications service for seventeen (17) Fire Departments which
includes twenty nine (29) Fire Stations. In total, our fire communicators provide fire
communications services for a combined population of over 225,356.
We currently staff ten (10) Fire Communicators who are aiiiFSAC certified Public Safety
Telecommunicators Levell and II (NFPA 1061 Standard 2014 Edition). This includes a
FireComm Manager in Fire Communications Monday to Friday from 08:00 hours (Bam) and to
17:00 hours (5 pm), in addition to an on duty Communicator. If we obtained this contract we
would be hiring additional Fire Communicators to accommodate two (2) Communicators on duty
twenty four seven (24/7) which would also include the manager Monday to Friday.
Relevant Experience
Customer Name: The Township of Elgin County
Term(#years): Agreement with Elqin County which commenced in 2008
Description of Work 7 Municipalities with a total of 16 Stations
Population: 50,069
Average Incidents: AveraQe of 1800 Incidents per year
Incident Breakdown 2019: Rescue-356, Suppression-493, Medical -913
Relevant Experience
Customer Name: The Town of Ingersoll
Term(#years): Agreement with EIQin County which commenced in 2013
Description of Work: 1 Station
Population: 12,587
Average Incidents: 225
Incident Breakdown 2019: Rescue-13, Suppression-159, Medical-26
Relevant Experience
Reference Name: The Municipality of Kincardine
Term(#years): Agreement with Kincardine which commenced in 2014
Description of Work: 2 Stations
Population: 11,174
Average Incidents: 250
Incident Breakdown 2019: Rescue-45, Suppression-148, Medical-32
Fire Comm 2019 Total Incident Volume
Fire Station: 29 Stations
2019-3168 Incidents Dispatched
Population: 225,356
Incident Breakdown 2019: Rescue-531, Suppression-1,097, Medical-1,540
OF·2020-01 Fire Dispatch Services Page 18 of 31
In 2019, Tillsonburg Fire Communications processed 22,930 calls, of which 3,4 77 were
emergency incidents.
In 2019, percent (98%) of emergency alarms were answered in (15) seconds or less, and
percent (2%) of emergency alarms were answered in (40) seconds or less.
In 2019, percent (94%) of emergency alarm processing was completed in (60) seconds or less,
and percent (99%) of emergency alarm processing was completed in (90) seconds or less.
In 2018, Tillsonburg Fire Communications processed 18,406 calls, of which 3,232 were
emergency incidents.
In 2018, percent (99%) of emergency alarms were answered in (15) seconds or less, and
percent (1%) of emergency alarms were answered in (40) seconds or less.
In 2018, percent (98%) of emergency alarm processing was completed in (60) seconds or less,
and percent (96%) of emergency alarm processing was completed in (90) seconds or less.
In 2017, Tillsonburg Fire Communications processed 15,878 calls, of which 2,753 were
emergency incidents.
In 2017, percent (99%) of emergency alarms were answered in (15) seconds or less, and
percent (1%) of emergency alarms were answered in (40) seconds or less.
In 2017, percent (95%) ofemergency alarm processing was completed in (60) seconds or less,
and percent (95%) of emergency alarm processing was completed in (90) seconds or less.
Scope of Service
Should it be required, Tillsonburg Fire Communications will be responsible for all federal
communications licensing application(s) and will work with Industry Canada to modify existing
licensing. As the licences currently exist, no Industry Canada issues are anticipated.
Tillson burg Fire Communications will supply, install, test and commission all vendor
components required for the receipt of The Corporation of the Town of Orangeville
communications at the Tillsonburg Fire Communications centre. This testing will be conducted
periodically between the agreement sign date and April 15, 2020. The service provider currently
has all of the equipment required to operate an approved Fire Dispatch Service, including a fully
functional Computer Aided Dispatch (CAD) operated by professionally trained staff members.
Tillsonburg Fire Communications will work with The Corporation of the Town of Orangeville to
develop call type specific run sheets to meet their needs. The mapping areas and the call run-
sheets will be tested and commissioned prior to commencing dispatching duties.
The proposed connectivity from Tillsonburg Fire Communications to The Corporation of the
Town of Orangeville will be through the local radio system transmitting over the Simulcast
system. For redundancy in case of any radio failures at the main dispatch centre, we will have a
full back up located at the back up location at 10 Lisgar Avenue.
The Tillsonburg Fire Communications Alternate dispatch location will use the redundant A VTEC
IP Console.
The Service Provider anticipates that once we receive the GIS mapping data the Town of
Orangeville, we will be easily able to continually update the GIS mapping. The Service Provider
and the Agent take no responsibility with respect to the quality of the data received.
OF-2020-01 Fire Dispatch Services Page 19 of 31
It is a core value of Tillsonburg Fire Communications to provide a work environment that fosters
and encourages continuing education and professional development for the Fire Service
Communicators. It is the Service Provider's written policy that fire communicators answer radio
and telephone calls within 15 seconds 95% of the time and 99% of the calls to be answered with
40 seconds. In 2019, Tillsonburg Fire Communications' average "hook" time was seven (7)
seconds. The average dispatch time in 2019 was fourty three (43) seconds. These time
requirements are outlined within our SOG 1106, Maximum Time Parameters and Reporting.
This policy establishes the necessity to be alert for incoming calls throughout the work shift.
Reference can also be made to SOG 1107, Emergency Call Taking and SOG 1108, Radio
Procedures and Dispatching.
The service provider agrees to supply to the customer a Quality Assurance Programs outlined in
SOG 1105. This guideline ensures smooth, professional service that meets guidelines,
standards and best practices. The program outlines the review of data and the ability of
customers to promote issues, which require resolution or clarification in order to foster continual
quality improvement of our service.
The service provider agrees to provide to the customer a seamless transmission of information
once the information is received from the Primary Public Safety Answering Point (PPSAP) until
the time an emergency is terminated by the incident commander according to the time targets
specified within NFPA 1221. The radio communications systems, telecommunications systems,
CAD systems, redundancies and back-up capabilities currently in use at Tillsonburg Fire
Communications centre and the alternate communications site meet the requirements of NFPA
1221: Installation, Maintenance and Use of Emergency Services Communications Svstems.
Prior to commencing dispatching duties, Tillsonburg Fire Communications will make
arrangements with the 9-1-1 Service Provider (Bell Canada) to deliver 9-1-1 calls for fire service
(voice and data) to the PSAP (Public Safety Answer Point) Tillsonburg Fire on the mutually
agreed upon date. Tillsonburg Fire Communications will arrange 9-1-1 test calls post cut over to
ensure the successful delivery of both voice and data to all Tillsonburg Fire Communication
systems. It should be noted; that a change of PSAP falls under the CRTC Canadian industry
recommended activity minimum notification timelines whereby the 9-1-1 Service Provider (Bell
Canada) must provide at least 45 days' notice to all telephone service companies that are
providing service within the particular municipal area. For this reason, the effective date of
change must be Mon-Fri during normal business hours (8am -5pm) and excluding statutory
holidays.
Tillsonburg Fire Communications is currently working with Bell Canada on the implementation
of all NG911 requirements before the June 2028 change over. This process will be on going,
and will be shared with all Communication customers transparently as this process moves
along.
The communications system is maintained by contract with BearCom Communications. A 24/7
service agreement with this company gives priority to our system. At any point in time if there
are systems issues, a Standard Operating Guideline is to be followed by the Fire
Communicator. All SOG's relating to the provision of services to The Corporation of the Town
of Orangeville will be provided to The Corporation of the Town of Orangeville for review and
comment prior to implementation of service delivery. All parties affected by system
maintenance and/or upgrades shall have prior notification when possible. Any changes that will
affect service delivery shall be brought forward to a scheduled meeting with the Customer.
Tillsonburg Fire Communications has utilized the services of BearCom formerly known as
OF~2020-01 Fire Dispatch Services Page 20 of 31
Spectrum Communications for twenty (20) years and it has been our experience that radio
system issues are dealt with in an efficient and professional manner.
The Service Provider operates two primary public safety communications consoles. The
communications pod is contained within a secure area of the building. The building is equipped
with automatic transfer emergency generator. These two consoles are identical and are both
capable of handling numerous calls simultaneously. The Service Provider operates a third fire
communications console at a remote location within our municipal Customer Service Centre
(CSC), 10 Lisgar Ave, within the Town ofTillsonburg. In addition to these live consoles we can
utilize the training console in our training room adjacent to FireComm in the case of an
emergency situation that would need an additional live CAD.
Tillsonburg Fire Communications has just replaced all their .consoles with a new, lp based digital
mission critical console and digital telephone/radio voice recorder system in 2018.
Throughout an event, all information is logged on the CAD system by the communicator and all
telecommunications are captured on a digital voice recorder. At the completion of the event,
detailed incident report information is electronically transmitted to the customer either directly
from the CAD system to the Ingenious Records Management System server (FirePro2) or via
Portable Document Format (PDF) for customers who do not utilize an electronic records
management system. Tillsonburg Fire Communications also has the ability to export incident
reports to alternate records management systems (Firehouse records management system, for
example). All CAD data records are also stored within the central dispatch server. This server
has regular updates. All dispatching information contained within the CAD system, including
mapping, run sheets, etc., is maintained in hard copy as an instantaneous backup should a
catastrophic failure of the CAD system occur.
All voice recordings are stored on the digital recorder hard drive and backed up on non-
interruptible, non-erasable disks as required. All voice communications received on licensed
radios channels and dedicated phone lines are recorded digitally. The voice recordings for
events can be made available in a set format and distributed electronically or on non-erasable
media. The availability and dispersing of voice recordings are managed according to our
current policy as to whom and when they can be requested. Each main console is connected to
the digital recording device and captures all radio communications. This device has an interface
that allows the communicator to play back recordings from any point and from any line-in to
capture any missed information.
Tillsonburg Fire Communications currently enters Burn Permit information into the CAD system
for specific sites (addresses) as provided by our Customers. Once entered into the CAD
system, the permit location is readily displayed for the Fire Communicator on the CAD system in
two formats. Permit locations are listed by address in a table as well as identified on the CAD
system map as an icon. Once "activated" by the Fire Communicator after the permit holder calls
into the Communications Centre on a dedicated Burn Permit telephone line, the CAD system
then displays the active permit in an active permit table as well as identified on the CAD system
map as a separate and distinct icon. Tillsonburg Fire Communications maintains a toll-free
telephone number for the burn permit activation phone calls and provides this service to all
customers at no additional cost.
Other property specific information such as hazardous materials & dangerous goods, alarm
testing, and any other site specific information provided by the Customer can be entered. When
an incident is dispatched, the CAD system automatically alerts the Fire Communicator of near-
OF-2020-01 Fire Dispatch Services Page 21 of 31
qr~J:~B!!
by geographical markers. These special nuances are then, by policy, relayed to the responding
units and firefighters. In addition, non-property specific data such as road closures, bridge
closures, etc. can also be entered into the CAD system to alert responding personnel of
potential obstructions and hazards.
During the contract, any new directives brought forward by The Corporation of the Town of
Orangeville will be reviewed and comments provided. It is the preference of Tillsonburg Fire
Communications for the Agent to meet with the Customer's representative prior to the
implementation of a new directive and to discuss the directive and especially the intended
outcome. Tillson burg Fire Communications will ensure that all staff members are appropriately
trained on any new directives prior to implementation. Implementation will commence on a
mutually agreed upon date, with notification of all parties. Sufficient time will be required to
ensure all of the Tillson burg Fire Communications staff is instructed and trained on the new
directive. Appropriate documentation of implementation of new directives will be developed on
an as needed basis to ensure compliance. Upon the implementation of a new directive, the
customer is encouraged to utilize the Communications Feedback form and procedure to ensure
that the new directive is being implemented as intended.
All customers are provided a full communications service, including radio and telephone support
from the initiation of the event through to the termination of the incident and the return of
apparatus to station. Additionally, Tillson burg Fire Communications processes and enters into
the CAD system approximately 2,500 burn permits annually. These permits result in
approximately 6,000-8,000 activations via telephone annually.
The Service Provider operates an alternative fire communications facility at a remote location
within our municipal Customer Service Centre (CSC), 10 Lisgar Ave, within the Town of
Tillsonburg. This centre performs as a totally independent back-up communications service for
all contracts currently serviced. The Corporation of the Town of Orangeville can be readily
integrated into the systems at the alternative fire communications facility. When implemented,
the alternative fire communications facility provides a back-up paging and communications
system suitable for dispatching and ongoing communications with the Customer. As is the case
with our primary consoles, the backup communications systems are protected in a building
equipped with a generator for automatic transfer emergency power. In the event that our
alternative site has to be activated a series of events must take place to ensure that there are
no emergency calls missed. The PPSAP Contingency Plan developed in conjunction with Bell,
is activated. This plan enables all 911 calls to be routed to the alternative communications site.
esc staff initiates paging tests each week and the staff are exercised from time to time in order
to support our comprehensive communications program. In the event of a catastrophic failure of
the main consoles or in the event of a building evacuation, SOG 1111, Staffing of Back up
Console gives guidance for the process of staffing and operating the back-up console. In
addition to the PSAP Contingency Plan, a comprehensive Emergency Management Plan is in
place and has been reviewed and was updated in March, 2016. All Tillsonburg Fire
Communications staff members have been trained in the implementation of the Fire
Communications Emergency Management Plan.
It is understood and anticipated by the Town of Tillsonburg that an indemnification clause will
form a part of the final agreement and contract with the The Corporation of the Town of
Orangeville.
Tillsonburg Fire Communications understands and is capable of providing the services expected
of The Corporation of the Town of Orangeville, including, but not limited to:
OF~2020-01 Fire Dispatch Services Page 22 of 31
1. Communications between the public and the Communications Centre,
2. Communications between the Communications Centre and The Corporation of the
Town of Orangeville personnel at any time during and following emergency incidents,
3. Communications between the fire services of The Corporation of the Town of
Orangeville and outside agencies,
4. Support the fire services of The Corporation of the Town of Orangeville personnel at
emergency and non-emergency incidents as requested and required, and
5. The provision and retention of records of communications between all parties.
The Tillsonburg Fire Communications staff members are trained to National Fire Protection
Association fNFPAI 1061 Standard for Professional Qualifications for Public Safetv
Telecommuinicators. All Tillsonburg Fire Communications staff are IFSAC certified
PUBLIC SAFETY TELECOMMUNICATOR LEVEL II (NFPA 1061 Standard 2014 Edition).
The Service Provider retains written training records of all communications staff.
Additionally, all Tillsonburg Fire Communications staff members are fully trained in general fire
service operations. Currently all full-time communications staff members have completed the
former Legislation 101 as well as Introduction to Incident Management System (IMS) course
from the Ontario Fire College. Three part time staff members have also completed both above
referenced courses.
All new staff members are put through a 200+ hour training program to familiarize them with not
only the communications equipment and layout, but also customer specific information and
processes as outlined in SOG 1113, Training Program. All data regarding locations of streets,
roads and highways is available through the CAD system and paper based mapping. When
supplied by the customer, street aliases and previous road names are also available to the Fire
Communicators to assist with incident location and mapping. Data regarding high life hazard
structures, congested or hazardous areas supplied by the customer is inputted into the CAD
system and relayed to responding units. Additional staff training is implemented to ensure that
Fire Communicators are familiar with new Customers and to review policies and procedures
regarding and specific to the new customer.
The Service Provider retains written training records of all communications staff. It is as core
value of Tillson burg Fire Communications to provide a work environment that fosters and
encourages continuing education and professional development for the Fire Service
Communicators.
All fire communicators utilize a concise, standards-based Fire Communications Standard
Operating Guideline (SOG) manual, which outlines written procedures to serve our existing
client base. The Fire Communications Standard Operating Guideline manual describes in
general term the policies and procedures each Fire Communicator is to utilize in the
implementation of their duties. Customer specific requirements are captured within the CAD
system to ensure that the operation specifics of each fire service are strictly observed and
implemented. Any of The Corporation of the Town of Orangeville specific Standard Operating
Guidelines can be created and implemented within the CAD system. Tillsonburg Fire
Communications will submit all customer specific SOP/SOG documents to The Corporation of
the Town of Orangeville Fire Chief for approval. Current Tillsonburg Fire Communication's SOG
documents will be provided to The Corporation of the Town of Orangeville for review upon
award of contract.
Specifically:
OF-2020-01 Fire Dispatch Services Page 23 of 31
1. The dispatch of apparatus, stations, specialty teams, etc., including scripts for Fire
Communicators, will be captured within the run card information provided by The
Corporation of the Town of Orangeville.
2. The dispatch of second and greater alarms, including scripts for Fire Communicators,
will be captured within the run card information provided by The Corporation of the Town
of Orangeville. Any resource specified by the Customer, such as automatic/mutual aid,
can be automatically dispatched by call type or by location.
3. The dispatch and prioritization of non-emergency calls for service will be captured within
the run card information provided by The Corporation of the Town of Orangeville. Units
and resources will be dispatched to non-emergency calls based on the priority and
method prescribed by the Customer.
4. The placement of apparatus in and out of service will be as per the desired Policies and
Procedures of The Corporation of the Town of Orangeville.
5. The performance of pager/monitor checks will be accommodated within Tillsonburg Fire
Communications' existing pager test schedule. Record keeping requirements shall be
as per the requirements of The Corporation of the Town of Orangeville. Scripts for
pager/monitor checks will be as approved by The Corporation of the Town of
Orangeville.
6. The records of the emergency response units responding to alarms shall be recorded
within the CAD system and will be included in the incident report at the conclusion of the
incident. Benchmarks provided by the Incident Commander are recorded in the CAD
system and are part of the incident record that is transmitted electronically and in PDF
format to the Customer. Time benchmarks, police and EMS run/incident numbers are
obtained from the appropriate agency and included in the CAD report. Information
necessary for completion of the Ontario Fire Marshal's Standard Incident Report (SIR)
such as the distance between the fire station and the incident location are also included
in the CAD incident report.
7. Emergency message communications, including "may-day" transmissions will be
conducted as per the requirements of The Corporation of the Town of Orangeville. New,
customer specific, Standard Operating Guidelines will be created should existing
Tillsonburg Fire Communications "Emergency Message" SOG(s) not suffice to the
customer's needs.
B. Where and when implemented, Tillsonburg Fire Communications will adhere to the
requirements of The Corporation of the Town of Orangeville in the event of an
emergency distress transmission be initiated from a portable radio. New, customer
specific, Standard Operating Guidelines will be created should existing Tillsonburg Fire
Communications SOG(s) not suffice to the customer's needs.
9. If desired, the assignment of TACTICAL radio channel(s) for on scene radio
communications shall be assigned as per the SOG by The Corporation of the Town of
Orangeville.
10. Tillson burg Fire Communications will develop new, customer specific, Standard
Operating Guidelines for area of The Corporation of the Town of Orangeville to govern
OF-2020-01 Fire Dispatch Services Page 24 of 31
time allowances for the "home" station to respond before subsequent action is taken.
Tillsonburg Fire Communications will also accommodate the unique nuances of the
specific subsequent action that is to take place for each individual municipality. The
CAD system utilized by Tillsonburg Fire Communications includes a timer function that
currently staff are trained to set after the initial dispatch. The actions to be taken if there
has not been acknowledgement by units can be adapted to each customer's specific
needs.
11. Tillsonburg Fire Communications uses a standard report format that is generated
automatically from FirePro2 records management software utilizing our Client Database.
A Portable Document Format (PDF) file is also sent electronically as specified by the
customer. The standard report format is used to allow our customers to complete the
Standard Incident Reports for the Office of the Fire Marshal, and as such, contain all of
the required information, including a response distance calculation. It is the established
policy of Tillsonburg Fire Communications to have incident reports generated and sent to
the client within four (4) hours of the conclusion of each incident.
12. Tillsonburg Fire Communications will develop a monthly statistical reporting process
using Microsoft excel which will include but is not limited to;
./ Monthly statistics listing the total number of incidents for the department; the total
number of incidents per station; the total number of apparatus dispatches; total
number of incidents per apparatus; totals of each incident type for the department;
totals for each incident type for each station; and staffing per apparatus per
dispatch/incident.
./ Monthly statistics listing the dispatch time; acknowledgement time; enroute time;
travel time; arrival time; duration of time on scene; and in-service time for all
incidents .
./ Monthly statistics listing the average times for dispatch to acknowledgement;
dispatch to enroute; acknowledgement to enroute; travel time; dispatch to arrival
time; acknowledgement to arrival time; duration of time on scene; dispatch to in-
service time; and acknowledgement to in-service time for all incidents per apparatus,
per station, and the entire department.
v" Monthly statistics verifying Time to Answer and Event processing are meeting the
requirements as established in NFPA 1221 .
./ Monthly statistics verifying compliance with NFPA 1720 for Deployment to Structure
Fires for Suburban Areas-Stations 2, 3, 4, and 6 .
./ Monthly statistics verifying compliance with NFPA 1720 for Deployment to Structure
Fires for Rural Areas-Station 5.
Tillson burg Fire Communications is also constantly striving to improve the level of service for
our customers. Any identified enhancements to dispatch procedures, once approved by both
the Customer and Tillsonburg Fire Communications Management, will be implemented
immediately upon proper training of all staff members. Tillson burg Fire Communications
Management will ensure the proper implementation of the identified improvement by monitoring
the implementation process and by conducting periodic reviews. Customer feedback is vital to
ensure that the improvement has been implemented as anticipated. Upon award of the contract,
Tillson burg Fire Communications will provide The Corporation of the Town of Orangeville a copy
of our existing Fire Communications Standard Operating Guidelines. Customer requirements
that are not specifically address within existing SOG documents can be included in either, new
OF-2020-01 Fire Dispatch Services Page 25 of 31
SOG documents, modification of existing SOG documents, or in customer specific run cards
and procedures. Tillson burg Fire Communications will meet with The Corporation of the Town
of Orangeville members to ensure that their municipality's specific dispatching and
communications needs and expectations are met.
Written policy will be implemented which outlines the running orders of second and subsequent
alarms, as well as any secondary response areas. The written policy will be developed from
information provided to Tillsonburg Fire Communications from The Corporation of the Town of
Orangeville regarding secondary response area mapping and apparatus run orders and alarm
levels. The second and subsequent alarm levels and apparatus running orders can be
customized to address specific Fire Service and individual fire station needs. Further
refinement can be made by specific address or property to address specific customer needs, for
example, sending additional alarm assignments or requesting automatic aid to specific "high
risk" occupancy. Once the response levels and apparatus running orders are developed and
confirmed by the customer, the documentation will be entered into the CAD system. Fire
Communicators automatically receive the alarm level and apparatus running order from the
CAD system once an address and call type are entered. The CAD system generates an
assigned apparatus list for the Communicator. Further, the CAD system automatically indicates
which station or apparatus to page once the Incident Commander has increased the level of
alarm. The written documentation is kept in a ready-reference binder and acts as a back-up. All
alarm level and apparatus running order information is available to the Fire Communicator at the
back-up dispatch centre as well. The CAD system utilized by Tillsonburg Fire Communications
is capable of storing and implementing additional alarm levels as well, based upon the mapping
and run-order information provided by the customer.
Throughout the entire event all information is logged on the CAD system by the communicator
and all telecommunications are captured on a digital voice recorder. Tillsonburg Fire
Communications utilizes a computer based digital voice recording system. All voice recordings
are stored on the digital recorder hard drive and backed up on non-interruptible, non-erasable
disks as required. All voice communications received on licensed radios channels and
dedicated phone lines are recorded digitally. Each main console is connected to the digital
recording device and captures all radio communications. This device has an interface that
allows each communicator to play back recordings from any point and from any line-in to
capture any missed information. Tillsonburg Fire Communications Management can also
access the communications interface to monitor radio and telephone communications to ensure
accuracy, effectiveness and efficiency.
The voice I audio recordings for events can be made available in a set format and distributed
electronically or on non-erasable media. Various file types are available, including MPEG-2
Audio Layer Ill (commonly referred to as MP3) format or Waveform Audio File Format 0NAV).
Audio recording can be prepared with date and time stamping included or omitted, depending
upon the customer's need and application. The availability and dispersing of voice recordings
are managed according to each individual customer's policy as to whom and when they can be
requested. Files are typically available within 24 hours of an authorized request.
Client incident reports and data records are kept electronically in both the CAD system and the
FirePro2 system data bases. Both CAD computer server and the FirePro2 computer server
have a network backup. It is the policy of Tillsonburg Fire Communications to maintain incident
logs and recordings ad infinitum.
OF-2020-01 Fire Dispatch Services Page 26 of 31
The CAD system records a running tally of incidents pertaining to each customer address. This
information is available to the Fire Communicator to give responding crews facts about historical
responses to a particular address. At the conclusion of an incident, the incident report is
forwarded to the customer in a preapproved format. Incident reports can be sent to the
customer as a Portable Document Format (PDF) file by e-mail, faxed to the customer or sent
electronically to integrate with the Ingenious Records Management System (FirePro2).
Audio records (radio channel and telephone) are recorded onto an external hard drive and onto
non-interruptible and non-erasable media file types are available, including MPEG-2 Audio
Layer Ill (commonly referred to as MP3) format or Waveform Audio File Format (WAV).
The records retention policy is for all data and voice records to be kept indefinitely by
Tillsonburg Fire Communications.
Tillson burg Fire Communications uses a standard report format that is generated automatically
from FirePro2 records management software utilizing our Client Database. Incident reports are
sent electronically to integrate with the Ingenious Records Management System (FirePro2). A
Portable Document Format (PDF) file is also sent electronically as specified by the customer.
The standard report format is used to allow our customers to complete the Standard Incident
Reports for the Office of the Fire Marshal, and as such, contain all of the required information,
including a response distance calculation. It is the established policy of Tillsonburg Fire
Communications to have incident reports generated and sent to the client within four (4) hours
of the conclusion of each incident.
Tillsonburg Fire Communications communicators conduct equipment checks at the
commencement of each shift as required by SOG 1102, General Expectations. All clocks are
checked and maintained within ± 5 seconds of the main clock. The main clock is an internal
computer system that has an Internet clock which automatically updates every hour. Each CAD
workstation is linked to an atomic clock (UTC) via the Internet. This enables each station to
remain on the correct time automatically.
The current staffing model Monday to Friday 08:00 to 17:00 there are two (2) Communicators
on duty. After hours we have a permanent on call in place which must be within ten (1 0) minutes
of the Fire Department at all times. It is the intent for Fire Communications to double staff during
peak time or as required if we obtain The Corporation of the Town of Orangeville contract. In
2019, the average "hook" time for communications staff was seven (7) seconds and the average
dispatch time was fourty three (43) seconds. Both of these performance benchmarks are within
the established parameters. In the event of an escalation of the volume of emergency events
being processed by a fire communicator, additional communicators will be provided as
necessary. SOG 1104Staffing Additional Fire Communicators outlines the process for obtaining
additional staff.
A fire communicator is dedicated to an event as outlined in SOG 1104, Staffing Additional Fire
Communicators. At all times personal is On-Call to be called in to the bellroom to assist with
emergency situations within a required fifteen (15) minutes period response time. When it
becomes necessary for a fire communicator to be relieved SOG 1102, General Expectations
outlines the process in order that continuity of information is maintained. In the event of a shift
change during a fire service response SOG 1102 General Expectations covers the requirements
to ensure no information is missed or neglected during staff transitions. Incident information is
maintained on the CAD system and is available to incoming Fire Communicators for review. As
part of the Quality Assurance Program, Fire Communicators are required to complete an End of
OF-2020-01 Fire Dispatch Services Page 27 of 31
Shift report at the end of every shift to identify any opportunities to improve our customer service
level. In addition the Quality Assurance Program provides a Communications Feedback Form.
Tillsonburg Fire Communications will meet with The Corporation of the Town of Orangeville in
the Communications Centre at least once a year and/or by request, and this will include an
agenda and recorded minutes. The Fire Communications team would also come for any
requested public education events that you would like the Communications 9-1-1 service
explained. We also would come for any training within The Corporation of the Town of
Orangeville to answer or train in regards to Communications.
Tillsonburg Fire Communications welcomes schedule tours and visits from all customers,
provided there is sufficient notice. Visitors to the Communications Centre will be expected to
follow visitor protocol and will be required to exit the Bell Room should a call for service be
received. Tillsonburg Fire Communications is available to both facilitate training at the client's
location and have Fire Service members from client Fire Services attend training sessions at the
Fire Communications Centre. All desired visits, tours and training sessions will be agreed to in
advance by both Tillsonburg Fire Communications and the Corporation of the Town of
Orangeville.
All Fire Communicators will be trained on the operational procedures and apparatus run sheets
for each of The Corporation of the Town of Orangeville fire services. No additional telephone
system training will be required as it is anticipated by Bell Canada that the existing 9-1-1
telephone lines into Tillson burg Fire Communications are sufficient. Fire Communicators will
also be trained on the Fire Station and radio tower locations of The Corporation of the Town of
Orangeville and the Fire Protection Agreements with neighbouring departments. Upon award of
the contract, Tillsonburg Fire Communications will propose a training outline and schedule to
The Corporation of the Town of Orangeville for consideration.
The Fire Communications team would also come for any requested public education events that
you would like the Communications 9-1-1 service explained. We also would come for any
training within The Corporation of the Town of Orangeville to answer or train in regards to
Communications.
Tillsonburg Fire Communications will provide the Fire Chief of The Corporation of the Town of
Orangeville a copy of our existing Standard Operating Guidelines within two (2) weeks of award
of a contract. Tillsonburg Fire Communications will then meet with the Fire Chief to determine
any additional needs that are not adequately addressed within our existing SOG's. At this
meeting, Tillsonburg Fire Communications will also work with the Fire Chief to determine
apparatus running order, develop apparatus run cards and to determine alarm levels. Any
special response requirements will also be addressed. Tillsonburg Fire Communications will
then provide a summary of the proposed SOG's, run cards and alarm levels to be reviewed by
the customer prior to entry into the CAD system. Once entered, Tillson burg Fire
Communications will test the CAD information for each customer prior to assuming dispatch
responsibilities. The timeframe for the implementation of The Corporation of the Town of
Orangeville's communications SOG's will be included in the training outline and schedule as the
SOG's will form a large part of our Fire Communicator's training.
Value Added Services
OF~2020-01 Fire Dispatch Services Page 28 of 31
In addition to meeting the specified needs and requirements of The Corporation of the Town of
Orangeville proposal, Tillsonburg Fire Communications offers a number of value added services
for our customers at no additional cost.
Tillson burg Fire Communications has the ability through the CAD system to alert firefighters of
an incident not only through traditional pagers and radio communication, but can also send
message alerts to cellular telephones via text messaging or e-mail to smart cellular phones.
While Tillsonburg Fire Communications does not recommend text messaging as a primary
means of alerting firefighters, our clients have found this additional method of alerting extremely
valuable and convenient.
Tillsonburg Fire Communication is also capable of sending live dispatch information to the web
and even to Twitter accounts. In the age of social media, this tool has extended the Fire
Service and the municipality's outreach and is a convenient way to follow an incident.
Of-2020-01 Fire Dispatch Services Page 29 of31
Subcontractor Information Form
Subcontractor Information:
Subcontractor #1
Name: BearCom
Address: 79 Wellington Street
London, ON N6B 2K4
519-663-21 09 x 524 7 Office
Work Type to be Subcontracted: All Radio ProQramming
Scope of Work: All Radio programminQ
Subcontractor #2
Name: Symposium Technologies
Address: 1 Yonge Street, Suite 1801
Toronto, ON
M5E 1W7
Work Type to be Subcontracted: Computer Aided Dispatch System -CAD
Scope of Work: GIS MappinQ, CAD Programming
Subcontractor #3
Name: Bell Canada
Address: 1 00 Dundas Street, Floor 3
London, ON
N6A586
Work Type to be Subcontracted: Delivery of e9-1-1 Voice and ANI/AU
Scope of Work: Provide as required e9-1-1 Voice and Data circuits to the
PSAP for the delivery of e9-1-1 service
Subcontractor #4
Name: Five9 Solutions
Address: 353 Manitou Drive
Kitchener, ON
N2C 1L5
1-855-459-2020
Work Type to be Subcontracted: Radio ProQramming
Scope of Work: Radio programming
OF~2020~01 Fire Dispatch Services Page 30 of 31
Item
1.0
1.1
Schedule 1-B
Financial Proposal Form
Request for proposal CMS-OF-2020-01
Fire Dispatch Services 2020-2021
Description
Cost relating to setup, testing, and commissioning
of eauioment for seamless transfer.
Annual Cost-Year 1
Total Proposal Price for Evaluation Purposes
(excludino all applicable taxes)
OF-2020-01 Fire Dispatch Services
Cost
$38,420.00
$67,000.00
$239,420.00
Page 31 of 31