200218 Transit AGDThe Corporation of the Town of Tillsonburg
Tillsonburg Transit Advisory Committee
February 18, 2020
10:00 a.m.
200 Broadway, Suite 203, Market Room
AGENDA
1. Call to Order
2. Adoption of Agenda
Proposed Resolution #1
Moved by:
Seconded by:
THAT the Agenda as prepared for the Tillsonburg Transit Advisory Committee
meeting of February 18, 2020, be adopted.
3. Minutes of the Previous Meeting (attached)
Proposed Resolution #2
Moved by:
Seconded by:
THAT the Minutes of the Tillsonburg Transit Advisory Committee meeting dated
January 21, 2020, be approved.
4. Disclosures of Pecuniary Interest and the General Nature Thereof
5. General Business & Reports
5.1 Introduction to Voyago Presentation
Presented by: Jason Keillor and Bill Ungar
5.2 T:GO Draft Fare Policy (attached)
5.3 Concern Tracking Sheet (attached)
5.4 Daily Rider Counts January 2020 (attached)
5.5 Advertising (discussion)
5.6 Update on Legal Advancements- Norfolk Mall Bus Stop (discussion)
6. Next Meeting
Tuesday, March 17, 2020 at 10:00 a.m.
7. Adjournment
Proposed Resolution #3
Moved by:
Seconded by:
THAT the February 18, 2020 Tillsonburg Transit Advisory Committee meeting be
adjourned at _____ a.m.
The Corporation of the Town of Tillsonburg
Tillsonburg Transit Advisory Committee
January 21, 2020
10:00 a.m.
200 Broadway, Market Room (Formerly Suite 203) MINUTES
Present:
Sherry Hamilton, Kathryn Leatherland, Councillor Pete Luciani, Lynn Temoin, John
Verbakel, Cindy Allen, Carolijn Verbakel
Absent With Regrets:
Mayor Stephen Molnar
Also Present:
Alex Piggott, Transit Coordinator
Kevin DeLeebeeck, Director of Operations
Laura Pickersgill, Legislative Services Coordinator
Diana Handsaeme, Multi-Service Centre
1. Call to Order
The meeting was called to order at 10:04 a.m.
2. Adoption of Agenda
Resolution #1
Moved by: Cindy Allen
Seconded by: Lynn Temoin
THAT the Agenda as prepared for the Tillsonburg Transit Advisory Committee
meeting of January 21, 2020, be adopted, as amended.
Carried
3. Minutes of the Previous Meeting
4. Disclosures of Pecuniary Interest and the General Nature Thereof
There were no disclosures of pecuniary interest declared.
5. General Business & Reports
5.1 Presentation- Multi-Service Centre: Volunteer Transportation Services
Diana Handsaeme, Director of Home Support for the Multi-Service Centre,
provided a detailed overview of the Multi-Service Centre’s Volunteer
Transportation Service.
This program is offered to adults, aged 55 and up, or for any adult with
physical or cognitive disabilities.
Volunteers offer rides in their own vehicles or in the accessible van for non-
emergency services. The program provides door to door service to users to
access adult day programs, health care appointments, etc. The program is
an opportunity for socialization. Drivers note any noticeable client condition
decline to Home Support Coordinators.
This program is funded by the Ministry of Health and Long-Term Care and
user fees from clients. Volunteer drivers are reimbursed for each drive.
There is flat rate fee system based on the distance to each location. There
were 4625 rides provided to 221 clients in 2019.
The Committee discussed how the Inter-Community Pilot Project could
leverage TGO service in connection with the Multi-Service Centre
Transportation Program to expand the geographical area for pickup of clients.
Diana Handsaeme left at 10:35 a.m.
5.2 Monthly Ridership 2016-2019
Ridership increased in December 2019.
5.3 Monthly Ridership Distribution by the Hour
Ridership peaked at 11:00 a.m. in December 2019.
5.4 Payment Type by Month
Adult riders are more often using the passes rather than cash.
5.5 Riders by Month
5.6 T-GO 2019 December Statistics
5.7 T-GO Annual Ridership
Overall, ridership in 2019 increased from previous years.
5.8 T-GO Concern Tracking Sheet
Staff are working on getting a response from the service provider in regards
to recent issues noted.
It was suggested that the current bus drivers need to be aware that a senior is
an adult aged 55 and up, rather than 65 and up.
5.9 New Year’s Eve Results
Staff are working on getting a response from the service provider in regards
to lack of service at the Community Centre during the sponsored extended
service on New Year’s Eve.
Staff has requested the on-off counts at bus stops from the current service
provider and will provide the Committee with a summary when this
information is available. It was noted that the bus stop on Simcoe Street and
Potters Road is dangerous. Staff will review and address any issues.
Staff to provide the transit audit results from the Accessibility Advisory
Committee.
Staff to invite new service provider to a future meeting to provide an
orientation of the new service.
Staff to connect with the Multi-Service Centre to have an Occupational
Therapist do an assessment on the new bus.
5.10 Meeting of Chairs, Vice-Chairs, Staff Liaisons
A summary of the January 15, 2020 meeting of the Chairs, Vice-Chairs and
Staff Liaisons was provided.
Committee members are encouraged to completed the Tillsonburg Advisory
Committee Feedback Survey previously circulated.
6. Next Meeting
Tuesday, February 18, 2020 at 10:00 a.m.
7. Adjournment
Resolution #2
Moved by: Kathryn Leatherland
Seconded by: Pete Luciani
THAT the January 21, 2020 Tillsonburg Transit Advisory Committee meeting be
adjourned at 11:15 a.m.
Carried
1-001 Page 1 of 4
TRANSPORATION
Policy 11-005: T:GO Service Fare Policy
Approval Date: Month, DD, YYYY
Approval Authority: Council, By-Law ####
Effective Date: April 1, 2020
Next Scheduled Review Year: 2025
Department: Operations
Last reviewed: Month, n/a
Revision Date/s: n/a
Schedules: n/a
POLICY STATEMENT
The T:GO Service Fare Policy is based on providing a fare structure that contributes to
and supports ridership growth while ensuring people can be Connected throughout the
community, in obtaining access to an Enriched experience within Tillsonburg and
surrounding area.
The following principles will guide the Fare Policy:
Balanced: Fares will recover a portion of operating costs recognizing both the
individual and public benefits of the transit service.
Equitable: Fares will be consistent for trips of similar nature, reflect the cost of
service and encourage ridership compared to the cost of alternative
transportation.
Affordable: Transit service will be affordable to the public, regardless of age,
financial need or other potential barriers.
Rewarding: Frequent use of transit will be promoted through discounted fares
for individuals that choose transit as a primary means of transportation.
SCOPE
This policy applies to the operation of T:GO Transit for both the Intown service and the
Inter-Community Pilot Project Service.
1-001 Page 2 of 4
DEFINITIONS
Adult is defined as a person under the age of sixty (60) years and not attending full time
classes as a student.
Student is defined a person attending regular and full time classes in a grade school,
secondary school, post-secondary school, or institution, or adult education.
Senior is defined as adults sixty (60) years of age or older.
Veteran is defined as Canadian service veteran as verified by the local Legion.
Support Person is defined in the Integrated Accessibility Standards Regulation under
the Accessibility for Ontarians with Disabilities Act, 2005. Support person” means, in
relation to a person with a disability, another person who accompanies the person with
a disability in order to help with communication, mobility, personal care or medical
needs or with access to goods, services or facilities; (“personne de soutien”).
Fare is defined as a fee paid by a customer for the use of the public transit system.
Fare Product is defined as the medium that allows a customer to take either a certain
number of pre-purchased trips or unlimited trips within a fixed period of time.
Fare Structure is defined as the system setup to determine how much is to be paid by
various customers using the transit service at any given time.
Rates and Fees Bylaw is defined as the bylaw passed by Tillsonburg Town Council to
impose fees or charges on persons under the Municipal Act.
Service Area is defined as the Communities served with transit stops including the
Town of Tillsonburg.
1-001 Page 3 of 4
IMPLEMENTATION PROCEDURE
1. Fares:
Fares and methods of payment will be established by Tillsonburg Town Council and set
through the adoption of the Rates and Fees Bylaw. The current fare structure is:
Category Rate
Adults 100%
Students 80% of Adult Fare
Seniors 80% of Adult Fare
Children under 5, accompanied by an
Adult, Senior or Student
Free
Veterans Free
Support Persons Free, when accommodating a paying
customer requiring support
All passengers boarding a T:GO Transit Service bus will be required to pay the
appropriate fare. Passengers without appropriate fare will be denied service.
2. Fare Products:
The following fare products will be used on the transit service:
Exact cash fare
Unlimited Monthly Pass for Adult, Senior and Student
Free Unlimited Pass for Veterans
Ten ride discount cards for Adult, Senior and Student
Single Ride tickets for Adult, Senior and Student
Monthly passes, ten ride discount cards and single ride tickets will be made available at
retail locations throughout the service area. Retailers will be offered 5% commission on
all transit passes sold at their facility, upon entering a Retail Sales Agreement with the
Town of Tillsonburg.
1-001 Page 4 of 4
3. Monthly Pass Statement:
The following statement will be included on all monthly passes and enforced by the
operator:
“This monthly pass provides unlimited ridership privileges on T:GO Transit for the period
of the calendar MONTH and YEAR as punched on the face of this pass. Photo ID card
(any valid Government issued identification or TVDSB/any recognized
College/University) must accompany the user of this pass to be valid. A pass must also
bear the printed name of the user inscribed in ink. Passes will be confiscated if
presented by a person other than its owner and the pass and the ID card must be
presented to the driver in an open and unrestricted manner. Valid passes must be
punched twice (one “year” punch, one “month” punch) and are only valid for that period.
Passes with more or less than two punches will be VOID and confiscated by the driver.
Reproduction of this pass in any manner is strictly prohibited. T:GO Transit is not
responsible for any pass or ID card that has been stolen or lost. Passes are not
refundable.”
4. Service Disruptions:
T:GO Transit operates on the same roads and in the same weather conditions as the
motoring public. Although best efforts are made to be on time, there are situations that
are beyond T:GO transit service control that may result in delays such as traffic
congestion, poor visibility, mechanical breakdowns, snowy and icy road conditions, etc.
In the event of a delay or loss of service, best efforts will be made to provide this
information to passengers through available media sources and when the service is
expected to return to regular schedule, if available. A refund will not be provided under
these circumstances.
Customer service complaints regarding missed pickups or other concerns will be
investigated by Town staff. To maintain the integrity of the service, Town staff will work
with the customer to support their needs by offering clarifications of the service and
provide additional travel training or supports if requested.
5. Refunds:
Refunds will not be provided for lost or stolen passes.
Refunds will not be provided for service disruptions due to weather or mechanical
failures as described in Service Disruptions.
Refunds will only be provided for any unused tickets purchased by the customer.
Date Concerns and Comments
August 21, 2019
She has mobility issues and regular medical appointments at the plaza by the Hwy 3 round a-bout. The stop she needs to use
is the same stop she would get off at. I connected her with Multiservice centre to see about providing assistance to get to
her appointments.
August 21, 2019 Bus not going to Townsend Lumber and Tillsonburg Threatre. I told him it was out of the service area of Tillsonburg
August 22, 2019
Her son is in a wheelchair and works at Wendys by the Norfolk Mall. Her concern is the traffic signals are not safe and
accessible. I called her and said I would forward her concern to Norfolk County as it is there traffic signals. Norfolk County is
looking into the issue and dealing with her directly.
August 28, 2019
Her and her husband work out by the Norfolk Mall (Wendy's and another business). She said she is done at 3:00pm and
does not want to wait close to an hour for the bus. She liked the old system. She said she walks home now which takes her
20 minutes and her husband gets a ride home from a coworker
August 28, 2019 Talked to Chrissy Rosehart about the bus not stopping at her home. Lives at 31 Maplelane and had concerns at about getting
to the stop in the winter and had questions about the general use of the transit system.
August 29, 2019 Concern about the bus stop times at Glendale High School not matching the school schedule (continuous emails)
September 3, 2019 Concern about the bus stop times at Glendale High School not matching the school schedule
September 9, 2019 Stop at Bridges at Queen (stop 3), move closer to Queen Street. Has limited mobility
September 11, 2019 Lady at Harvest Crossing about the location of the bus stop on the boulevard.
September 18, 2019 Move stop 6 around the corner closer to the multi residential buildings
September 20,2019
Her concern is the need for folks in her building to walk (often with mobility aids) to the stop. A number of people in her
building said they are unable to walk to the stop and will not be using the bus anymore. (Original in email from Stephanie
Ellens Clark at Social Planning Council of Oxford)
October 10,2019 Church group that hosts diners on Wednesday nights would like to the service hours extended. There diner runs 5:00pm to
6:30pm, Wednesday's the months of November to April
October 17,2019 Bus not waiting at Glendale and student getting missed
October 22, 2019 Letter to Tillsonburg non profit housing about bus not going to 31 Maple Lane
November 29, 2019 Bus drove by passengers at Bidwell and Brock
December 31, 2019 Bus service cancelled due to weather but no communication (bus cancelled at 10:45am)
January 1, 2020 Bus did not show up at Community Centre and Director drove people home after new years
January 6, 2020 Bus did not show up on time in the morning (regular passenger)
TGO Concern Tracking Sheet
January 8,2020 Bus missed student at Southridge stop at 8:10am and got pickup at 9:20am
January 17, 2020 Passenger at stop 18 at 1:20 and called at 1:37 that the bus had not been there yet. (time point is :31)
January 20, 2020 Bus driver engaging in sexual comments with another passenger on the bus
January 27, 2020 Bus off route between 4 and 5pm on way back to the Town Centre Mall
January 31,2020 Morning bus driver driving fast through a construction area on Jospeh Street
January 31,2020 Passenger enquiring why bus not at Hickey Hills retirement home at 2:37. Bus was on the blue route.
February 6, 2020 Passenger complaining of strong odour on bus making her nauseous
T:Go Daily Rider Counts In January, 2020 Printing Date: 2/11/2020
2020-Jan 2020-Jan
TGO-RidersWed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri
Time-Start Time-End 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Total Avg Max
6:00 6:59 1 1 1 3 1 2 3 2 2 2 2 1 1 2 2 1 2 1 2 2 2 36 1.7 3
7:00 7:59 3 5 1 4 1 2 1 4 1 2 3 1 5 4 1 2 1 4 2 2 2 1 52 2.4 5
8:00 8:59 5 4 2 4 1 9 8 7 4 5 5 5 7 4 4 6 4 6 4 4 5 5 108 4.9 9
9:00 9:59 3 3 6 5 3 3 5 4 7 4 4 4 8 3 4 4 6 7 4 4 4 4 99 4.5 8
10:00 10:59 7 5 6 4 4 3 4 6 5 6 3 5 4 7 4 6 4 5 6 5 7 6 112 5.1 7
11:00 11:59 4 2 8 12 3 5 3 5 6 4 5 5 3 5 3 4 5 3 4 4 4 5 102 4.6 12
12:00 12:59 3 4 4 2 9 4 7 3 6 6 5 8 3 7 6 5 7 3 6 5 5 108 5.1 9
13:00 13:59 3 7 5 10 1 6 3 3 4 7 5 3 7 5 6 6 3 6 3 6 7 5 111 5.0 10
14:00 14:59 4 8 6 5 6 3 4 6 7 5 2 4 6 7 6 4 4 6 6 6 5 3 113 5.1 8
15:00 15:59 4 4 2 2 1 5 4 5 3 1 2 4 4 3 3 2 4 5 5 2 2 2 69 3.1 5
16:00 16:59 4 8 5 1 4 5 6 6 3 2 6 4 3 4 1 3 6 3 6 3 2 6 91 4.1 8
17:00 17:59 2 2 2 3 2 3 3 2 3 2 3 2 2 1 2 3 3 2 3 3 48 2.4 3
Total 43 51 48 51 39 46 42 59 48 46 46 44 59 48 43 46 45 57 47 46 48 47 1049 47.7 59
Adults 7 5 7 12 2 5 4 10 7 6 6 5 6 6 5 6 5 9 7 5 6 5 136 6.2 12
Cash Student 2 1 3 3 1 2 3 5 4 3 1 4 4 2 1 1 3 2 3 2 2 4 56 2.5 5
Seniors 3 1 1 5 1 1 3 1 4 1 3 1 3 1 1 3 1 2 2 1 2 41 2.0 5
Adults 30 40 30 23 27 31 31 44 31 27 36 27 43 33 27 35 30 41 30 31 32 27 706 32.1 44
Pass Student 1 3 4 1 1 3 1 1 1 1 5 22 2.0 5
Seniors 1 4 6 5 4 6 1 5 6 2 5 4 4 6 2 4 3 5 5 6 4 88 4.2 6
Total 43 51 48 51 39 46 42 59 48 46 46 44 59 48 43 46 45 57 47 46 48 47 1049 47.7 59
Adults 37 45 37 35 29 36 35 54 38 33 42 32 49 39 32 41 35 50 37 36 38 32 842 38.3 54
Riders Student 2 1 4 6 5 3 3 5 4 3 1 4 5 2 4 2 3 3 3 3 3 9 78 3.5 9
Seniors 4 5 7 10 5 7 4 0 6 10 3 8 5 7 7 3 7 4 7 7 7 6 129 5.9 10
Total 43 51 48 51 39 46 42 59 48 46 46 44 59 48 43 46 45 57 47 46 48 47 1049 47.68 59